Experienced and results-oriented Store Manager with Five years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Skills
Ability to Work in a Team
Microsoft Excel Computer Skills
Microsoft Office Adaptability
Ability to Work Under Pressure
Visual Merchandising
Payroll & Scheduling
Interpersonal Leadership
Strategic Thinking
Time Management
STORE MANAGER, NEWACO GRUPO SA, Luanda
August2019— January2024
• Hired, trained, and developed employees for various positions throughout the store.
• Implemented and maintained visual merchandising specific to Bose Corporate standards. Quickly determined customer’s needs, and developed a solution to fit the scope of issue
• Cultivated and maintained up-to-date industry and technical knowledge of all related fields to better solve customer issues.
• Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
• Created and administered semi-annual performance reviews to a team of 40 employees.
• Oversaw merchandising standards during new product launches.
CREDIT OFFICER, MUTHOOT MICROFIN LTD, THRISSUR
February 2017 — May 2019
• Carry out credit analysis and requests on customers.
• Interpret documentation to make appropriate decisions.
• Recommend loan approvals or denials as well as limits.
• Analyzed client assets to assess whether loans should be granted.
• Coordinated loan closings and entire application process.
• Updated branch loan policies in computer system.
DISTRIBUTION MANAGER, FORTUNE COMMUNICATION, THRISSUR
October 2013 — December 2016
• Monitor performance of distributors, identify and communicate areas of improvement and work on action plan to improve performance of distributor
• Manage and develop direct reports, establishing meaningful objectives and development plans
• Analyzes and resolves work problems, or assists workers in solving work problems
Playing Football-Cricket-Volleyball,
Traveling,
Photography,
Videography,
Language learning,
Fishing,
Mountain climbing,
Singing,
Crossword puzzles,
Social media
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