Retail Manager seeking position in Middle East

Serial No: 15924
Skills keywords: customer service, learning and developmet, retail management, sales and budget, stock management

Short Bio:

Expressive highly motivated individual with international experience in United Kingdom and India along with comprehensive knowledge of managing and leading teams in Business Development, Sales, Retail and supply-chain. Commercially aware and determine to drive business forward whilst delivering high standards. Maximize sales and profitability through excellent customer service and effective leading.

Current location:  بلدية الدوحه, Qatar - View on map
Nationality: Indian
Preferred Sector of Employment:  accounting and finance, Admin and Clerical, Retail Wholesale and Purchasing
Spoken languages: Arabic, english
Location I am interested in working: qatar

Qualifications & Education

MBA Innovative Management Marketing: Coventry University, United Kingdom

Bachelor of Commerce: Computers, Osmania University, Hyderabad-India

Board of Intermediate Education: Business &Commerce, Hyderabad-India

Secondary School Certificate: Hyderabad-India

Career Summary

Marks & Spencer Plc, Croydon, South-west London, United kingdom
Technical Customer Advisor/ Sales – Technology Department
October 2006 to October-2011 (Part Time)

Duties and responsibilities include:-

• Comprehensive training and usage of Sony, Toshiba, Apple, Panasonic and Samsung products.

• Responsible for identifying customer needs, making product recommendations, advising on promotional opportunities and demonstrating products.

• Identify sales prospect, making preliminary contact with customers.

• Apply company endorsed techniques to build customer relationships and drive sales

• Having knowledge and technical expertise with the product and brands within the Company.

• Identifying customer needs and develop solutions to satisfy their requirements.

• Implementing policy changes within the department.

• Responsible for the processing of returned product, exchanges, service requests, and/or defective products to reduce return/exchange results while increasing loyalty.

• Numerous administrative duties which include preparation of Excel spreadsheets for holiday roster, ticket printing and price checking

• Communication via fax, e-mail, telephone and occasional written correspondence to customers

• Consistently meeting to exceed the Company’s Quality Assurance Standards.

• Preparation of training packs for induction of new staff members

• Coaching other Customer Assistants on new technology products to ensure the right behavior, knowledge, care, attitude and skills are delivered constantly.

• Participate in departmental projects and tasks as required.

John Lewis Partnership- Main Branch, Central London United Kingdom
Assistant Manager/Team leader – Fresh, Clothing and Home
Oct 2007 to April-2012

Duties and responsibilities include:-

• Contribute to high performance branch culture that is underpinned by the Partnership Principles and Partner Commitments, where happiness and co-ownership deliver excellent service to each other and customers.

• Manage the performance of the shift’s replenishment picking and dispatch team by reporting to section manager.

• Lead by an example and guide team members to embrace teamwork across the operation.

• Ensure there is effective teamwork and communication between the warehouse operation team and transport operation on a day to day basis.

• Encourage team members to influence and constantly improve the operation and its results and be approachable to their suggestion and ideas.

• To maximize sales potential by effective management of stock and systems.

• Operate within financial targets as agreed with Section Manager e.g. wastage, sales, hours

• Apply health and safety management standards consistently and effectively across all areas.

• Communicate and share information within team on the direction and targets for the shift and department.

• Carrying out duties as designated by Section Managers by ensuring correct procedures are implemented.

• Make confident decisions and take calculated risks to pursue continuous department improvement in all targeted areas.

• Take ownership for own development and participate in a coaching and feedback culture to achieve agreed objectives.

• Begin on several Leadership Development courses ranging from Emotional Intelligence and Change management to develop leadership skills.

Aditya Birla Retail LTD, More-Megastore Hyderabad India.
Customer Service manager-Fresh Food-Hall.
December 2012 to November 2013.

Duties and responsibilities include:-

• Follow approved procedures for receiving product, price marking, restocking and order generating and to ensure quality protection, accuracy and product rotation.

• Maintain accurate records in tracking discounted product, refunds and spoilage write-offs.

• Ensure that all merchandise is properly priced and optimally fresh to achieve maximum sales and profits.

• Interface with manufacturers and sales representatives to purchase products that provide savings benefits with the goal of increasing sales, inventory turnover, and customer traffic in the store.

• Work out a department merchandising plan with the Store Director incorporating all coolers and displays to ensure that all areas are fully stocked, faced and signed in a neat and colorful manner.

• Perform product gross margin calculations and assist in determining the correct retail pricing to be used on each item based on department’s sales and gross profit goals set by Store Manager.

International Institute of Technology Training, Hyderabad India.
Business Development Manager
November2013 to November 2014.

Duties and responsibilities include:-

• Provide leadership and effective management -administration arrangements

• Achieve quota, performance targets and goals assigned by the Company.

• Track and provide appropriate reports to the management on the overall performance and productivity of the Business.

• Maintain high standard of professional relationship with academics and head of departments.

• Support marketing events and partner with Colleges, Universities and institutions to establish and create opportunities to develop business.

• Ensuring seamless service to students and efficiency and effectiveness across the advisory activities.

• Organize orientation days for new enrolments.

• Identify and develop relationships with prospect organizations and arrange placements for trainees.