Product Support Specialist


I have experience in client-facing roles, developing strong relationships and business operation processes and I think that gives me an advantage when it comes to dealing with clients, customers, colleagues, departments, vendors, and other business partners via all channels
of communication and resolution such as chats, emails ticking, and others and others so providing support is my specialty plus the excitement I get after assisting someone is what drives me to this type of role.
I am passionate about this type of role and therefore get a lot of job satisfaction from it. I am confident and enjoy support roles because of the joy I gain after helping someone.
I have experience when it comes to analytical thinking, soft skills, investigation, reporting, tracking, diagnosing and troubleshooting, fixing issues, and presenting solutions with whatever approach and resources I have at my disposal to the work done. I will be happy to bring my diverse skill set to make a meaningful impact in the company.

Serial No: 190510
Skills keywords: administration, customer support, incident management, technical support

List Of Qualifications & Related Skills:

Customer Service
Interpersonal skills
Team player
Troubleshooting(Problem solving)
Team leadership
Technical knowledges
Time management skills
Active listening
Computer skills

Interests & Hobbies:

I love watching football and playing for exercise purposes and the love I have it almost every weekend.
Photography is something I love which comes in hand with traveling to capture moments
I love traveling to experience new cultures and interact with different people while taking photos with my camera to capture moments.
Meeting new people is something I like because it helps with knowledge broadening and different experiences which in turn helps me connect well with my customers when working and be able to interact with them.
I like to work out outside of work to keep fit which helps with energy and gives me clarity and concentration when I am working

Previous Employment Details:

Product Support Specialist at Security Scorecard(6.2022-): Deliver Comprehensive support to clients with operational, administrative, and technical support product issues by
Help Desk at RL Canning(10.2021-5.2022): Address and solve end user\'s desktop and device issues.
Customer Support Agent at AT&T(5.2018-9.2021): Deliver comprehensive customer service for AT&T products which includes internet service, phone, and TV.

Current location:  Czechia - View on map
Nationality: Ghanaian
Preferred Sector of Employment:  customer service, General Management, IT and Technology
Spoken languages: english
Location I am interested in working: Anywhere