Experience operational professional adept at optimizing operations, enhancing workflow efficiency, and ensuring regulatory compliance. Proven track record in streamlining processes, implementing technology solutions, and leading teams to exceed quality and service standards. Skilled in staff training, development and performance assessment.
Extensive experience in claims management, operations, and leadership.
Proficiency in streamlining processes, implementing technology solutions and managing workflows.
Strong communication skills for collaboration with stakeholders and internal teams.
Knowledge of regulatory standards, compliance and risk controls.
Expertise in staff training, development, and performance assessments.
Ability to ensure service levels meet company objectives and exceed customer expectations.
Proven track record in implement quality initiatives and optimizing operational efficiency.
Proficient in handling various claim types, negotiating settlements and preventing fraudulent claims.
Skilled in analyzing coverage, liability and quantum to manage loss costs effectively.
Experience in customer service, documentation and reporting within established timeframes.
Exploring diverse landscapes while traveling, fuels but a passion for adventure. Embracing technology for fitness tracking. travelling to experience cultures, finding joy in discovering hidden gems.
Claims Operations Manager: streamlined operations, managed workflows, collaborated on projects and facilities staff training and ensuring compliance.
Claims Manager: Directed operations, led staff, managers customer service, facilities payments, developed relationships with third party vendors.
Unit Manager Claims: Led team development, managed workloads, ensured compliance, conducted performance reviews and built 3 teams of 6 adjusters each.