Operations Manager in Media Monitoring and Analysis

Serial No: 11685
Skills keywords: iso 9001/2008, performance measurement, process change management, project management, reputation management
Short Bio:

I have a strong background in Managing Divisions and have been appointed to implement turn around strategies in order to improve profitability levels. I was also instrumental in achieving ISO 9001:2008.
I bring a wealth of experience in Executive Management, Divisional Leadership, Customer Relations as well as liaison with Business Development Consultants. My objective is to enrich the organisation I am employed by through a passion and drive for people and project management.

Current location:  South Africa - View on map
Nationality: South African
Preferred Sector of Employment:  media and design, education and training, General Management
Spoken languages: Afrikaans, english
Location I am interested in working: United Kingdom

Chief Operations Officer (01/12/2012 – Current)
Venmark t/a Customcare
– Chief Operations Officer in the Occupational Health Industry providing custom-fit hearing protection, manufactured with 3D printing technology.
– Quality Management Representative
– Implementation and upkeep of ISO 9001:2008
– Implementation and upkeep of SABS Mark and Accreditation
– General Management (Production/Logistics/Marketing)
– Tender Applications and Approval of Proposals to Clients
– High Level Client Presentations
– Internal and External Communication Strategies
– Overseeing and Approval of Human Resource Policies
– Overseeing Client Relationship Management

Part Time Lecturer (01/02/2012 – 31/11/2012)
Midrand Graduate Institute
– Lecturer for Public Relations 1st year level to 3rd year level
– Lecturer for New Media (Social Networking, World Wide Web etc)
– Setting of Test and Exam Papers
– Marking of Test and Exam Papers
– Consulting with Students on projects related to studies

Chief Executive Officer (01/01/2010 – 04/02/2011)
Monitoring South Africa (Pty) Ltd
– Monthly Performance Management Monitoring
– Monthly Project Based Hours, Shifts as well as Travel Approval
– Cash Flow Management in Conjunction with Financial Consultants and Advisors
– Overseeing and Approval of Human Resource Policies
– Approval of Proposals to High Level Corporate Companies
– Representing Company at High Levels Proposals and Presentations
– Overseeing Client Relationship Management Statistics
– Representing Company in Resolving High Level Client Queries
– Restructuring where Necessitated
– New Product Development
– Supplier Management

Chief Operations Officer (Executive Director) (01/11/2007 – 31/12/2009)
Monitoring South Africa (Pty) Ltd
– Implementation of Performance Measurement System
– Monthly Performance Management Monitoring
– Process Changes and Implementations
– Ad Hoc Project Management
– Restructuring
– ISO Implementation
– New Product Development
– Supplier Management

GM: Analysis & Broadcast (01/10/2007 – 31/10/2007)
Monitoring South Africa (Pty) Ltd
– Restructuring of Broadcast Department
– Process Change and New Product Development

Head: Analysis Department (01/10/2007 – 31/10/2007)
Monitoring South Africa (Pty) Ltd
– New Product Development (MSA’s Media Reputation Analysis Methodology).
– Introduction and Rollout of New Methodology to Blue Chip Companies.
– IT Development Liaison for New Internal Processes to Accommodate New Data Capturing etc.
– Staff Training
– Time Management and Resource Sharing of Department
– HR Related Issues

Senior Managing Analyst (2IC) (26/07/2006 – 31/08/2006)
Monitoring South Africa (Pty) Ltd
– Client Interface & Presentations
– Staff Training
– Quality Control
– Time Management and Resource Sharing of Department
– HR Related issues

Managing Analyst (01/01/2004 – 25/07/2006)
Monitoring South Africa (Pty) Ltd
– Presentations to Existing and Aspiring Clients
– Scoping New Client Setup
– Training of Staff (Excel Statistics and Company Specific Methodologies)
– Time Management of Team’s Deadlines
– HR Related Issues

Media Analyst (01/10/2003 – 31/12/2003)
Monitoring South Africa (Pty) Ltd
– Entered the employ of MSA as Media Analyst in October 2003, dealing with media analysis based on Advertising Value Equivalent (AVE).
– Comprehensive Media Reputation Analysis based on International Affiliate’s Methodologies.
– Statistical Analysis.
– Compilation of Reports to clients such as Eskom and other Government Related Clients.
– Business/Executive Summary Writing

Consultant/Mentor (01/06/2003 – 30/09/2003)
– Coaching and Mentoring children from diverse cultures in real life situations, including; running their own companies and monetary systems, community projects and ultimately visiting Hillbrow in upliftment and educational projects.
– Created and implemented a new programme with regards to educating children on project management.
– General communication and copywriting of training documentation and brochures.
– Parent road shows and presentations.

Marketing (01/12/2002 – 30/05/2003)
Venmark Marketing
– Client communication and interface
– Copywriting
– Presentations and Campaigns, Newsletters for the likes of Partnership Foundation and Anglo Platinum
– Sales and Marketing
– General Administration
– Design – Corporate Identities
– Correlation of copy and photographs for newsletters and local newspapers

Education And Qualifications
Matriculated Hoërskool Bergsig (Rustenburg) [1994- 1998] Completed

Bachelors in Business and Mass Communication: Specialising in Journalism, Corporate Communications, New Media and Research Methodologies. North West University (previously known as Potchefstroom University for C.H.E) [1999-2002] Completed