Malaysia based Customer Service Manager

Serial No: 14766
Skills keywords: adaptability, handling stress, increase customer retention, multitasking, teamwork

Short Bio:

My current role is Customer Relation Executive in UTi Worldwide Company. I provide comprehensive support for the Sales and Marketing staff in all our Southern and Eastern regional outlets. I was also actively involved in helping to implement a series of customer service operational policy procedures along with strong monitoring to ensure the company's servicing and sales targets are achieved. In the last two years, I have assisted my departmental manager in ensuring the needs of larger account.

Current location:  Penang, Malaysia - View on map
Nationality: Malaysian
Preferred Sector of Employment:  accounting and finance, Transport and Logistics, Oil, Gas and Energy
Spoken languages: english
Location I am interested in working: British Virgin Islands, Czech Republic, Man, Isle of, Paraguay, United Kingdom, Virgin Islands, British

Education And Qualifications
Bachelor Degree in Business Administration
Olympia College Penang (BBA)
(Second Class Upper)

Diploma in Computer Science/Information Technology
Major : Multimedia
CGPA : 3.5

C programming/Oracle (2003)

Java Application/ Multimedia (2002)

UBS Accounting (2001)

UTI Worldwide (M) Sdn Bhd
Industry : Forwarding / Logistics: Handling import and export shipments
Ensure proper coordination of all shipments is handled by the team and compliance with standard operating procedures (within functional scope). Liaise with Document Processing, Procurement and Customs Clearance departments, overseas stations for customer requirement and service failures. Taking special care of Flextronics (MNC account).Attend and handle customer’s enquiries/complaints and liaise/coordinate with internal departments to resolve and reply to all complaints and enquiries etc in compliance with company’s policies and procedures. And Prepare daily, weekly & Monthly Report.

Forwarding / Logistic: Customer Service (Import & Export): Handling import and export shipments and customs regulation
Have cultivated within myself the nature to make appropriate choices based on accurate analysis and experience and in turn seek to accomplish critical tasks with measurable results. The ultimate objective being to achieve targets aligned with business goals

LOGISTICS Officer ( Sept 2005 – Sept 2007)
Logistics/Supply Chain: Manufacturing / Production:  Monitoring inventory and handling export shipmentProvide direct marketing and sales to field/distribution sales organization, coordinate shipping activities and liaise with forwarders. also responsible for maintaining customer and management inventory movements and coordinate sale orders with the production department and also coordinate raw material stocks with the group purchasing department from Singapore. Maintain dealer’s databases and assessing, devising, and implementing marketing promotions and sales strategic every weekend. Raise necessary documents related to Exports or Local delivery; Handles all sales inquiries via telephone, fax and mail. Follow up with providing pending delivery orders for each market located at overseas such as Thailand, France, Hong Kong, Japan and etc. Knowledge in Pronto System.


CUSTOMER SERVICE ( April 2004 – Sept 2005)
Logistics / Transportation: Monitoring Pelcon system and haulers
Provide shipment details and operation chronology to customer. Manage, help generate and qualify as well as process shipment flow and maintain on time delivery. Guide drives and train them to provide better appearance to the customer. Also responsible for maintaining customer, prospects and competitor; meanwhile giving shipment advice to the customer.