A bright, talented and ambitious IT Support Technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.
Olympus Academy Trust
As 1st/2nd Line Team Member supporting two sites; Bradley Stoke and Abbeywood Community Schools.
February 2014 – May 2014
As Support Team Member giving support in a migration of Lotus Notes server to Microsoft Office 365 project. Installing and setting up new programs also giving support and teaching to users about new systems as customer service.
Phoenix IT Services limited
October 2013 – November 2013
As external Phoenix technician working in a migrating project on Lovell Company upgrading desktop computers and laptops from Windows XP to Windows 7 while implementing improved security policies, using a range of tools deployment process and migration troubleshooting issues in the area of Cardiff and Bristol.
March 2005 – January 2012
Supporting customers using remote control access technologies and also by visiting client sites. Involved a number of roles including responsible of main directors of the company, responsible of VIPs users, dealing with customer, responsible on Dialcom Web Conference, control SQL DB copies, managing BlackBerry Enterprise Server with more than 500 users, assist in resolution of any local issues relating to LAN/WAN, and provide regular on-site visit to the different offices throughout Spain. Taking care of the security of the systems, respond to users queries on second line support, maintain and provide user training on the internal Cisco phone system, Citrix administration of our systems, support for VMware users, install and repair desktops, laptops, and servers including full client software installations on a Windows Enterprise Platform, assist users in access to and use of all relevant applications, configuration and maintenance of network printing and multi-function devices, carry out maintenance of onsite backup and restoration procedures using Veritas Backup Manager.
Clubs Fitness DIR Barcelona
February 2003 – March 2005
Working as field technician moving between 13 delegations, resolving issues as software and hardware technical. As administrator managing the Active Directory, and teaching users about corporative applications
2000 – 2002 Taulé Viñas Barcelona, Spain
Network Administrator Technician:
BTEC HND Computing: Superior Technical
Computer Applications Development