An ambitious and dedicated IT Support Engineer with 10 years’ progressive experience. Effectively leads, develops and motivates large, multi-functional teams to achieve business goals within deadlines.
Education and Qualifications
D.Phil: Information Technology
American Preston University, 2009
MSc: Computer Communication and Networking
American Preston University, 2006
BSc: Information Technology
Preston University, 2004
One Year Completed: Law
Faculty of Lebanon, 1997
Database Management Systems
Data Analysis and Database Design
LanDesk Management Suite V 8.5
IT Support Engineer / Networking (2011 – date)
ELKHATIB & SAMRA TRADING DMCC, Dubai, U.A.E.
-Effectively prioritizing workload to manage multiple responsibilities simultaneously, including maintaining, troubleshooting and supporting the entire scope of technology within the company
-Continually monitoring and maintaining: telephone systems; electronic mail systems; personal computers; Local Area Networks (LAN); Wide Area Networks (VPN), IPTV,Network Clustering, Load Balancing , Disaster recovery, video-systems, printers and fax machines.
IT Support Engineer/Networking (1999-2011)
MINISTRY OF LABOUR AND SOCIAL AFFAIRS, Dubai, U.A.E.
-Fulfilling responsibility for creating, testing and implementing numerous programs using VB and VB.net, monitoring ongoing performance and troubleshooting any issues
-Applying an excellent understanding of SQL Server and Oracle to administer the database, additionally, managing the installation of LANDesk Web Console and Management Console in Client Machines
-Coordinating maintenance in all branches and providing enduring troubleshooting solutions as required, also, promptly resolving PC related problems reported by end users
-Providing extended remote support to a wide range of hardware platforms / software applications through the LANDesk Management Tool
-Troubleshooting TCP / IP issues, managing the configuration of Static IP Addresses in client PCs and installing / troubleshooting wireless laptops, tablets, PCs, touch screen PCs and wireless printers
-Providing comprehensive technical support to end users of the Social Ministry in relation to PC related problems
-Installing / troubleshooting the Ministry of Finance (MoF) Application (Sedoterm) including liaising with MoF Engineers to solve problems in the Sedco term, HR application, terminal servers and terminal server printers
Arabic (mother tongue), English and French
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