IT Project and Process Manager

Project Manager, Avenue of Stars, Sept 2012 – June 2013

Gaming Corporation, Malta

Avenue of Stars is a leading Online Gaming Corporation.

Oversee all Sales and Business change related Projects, track record of success across all change delivery Project Lifecycle phases relating to system migrations. I have experience in process engineering and optimisation, data modelling and analysis, M.I. reporting and business intelligence. These experiences have provided me with strong communication and stakeholder management skills with excellent planning, organisational and decision making abilities.

Selected Achievements:

• Complete end-to-end Sales process optimisation resulting in efficiency in services operations and driving down OPEX costs
• Implementation of KPI scorecard matrices allowing management focus on under-performing sales teams; set higher targets and applied individual team-member responsibility resulting in increased revenue over six months.
• Delivery of new incentive based reward scheme across Sales channel; focusing on performance productivity, rewarding employees for driving gross margin resulting in increased revenue

Account Portfolio Manager, Centrica PLC, Dec 2011 – Aug 2012

Energy Supplier, Leicester

Centrica plc is a top 30 FTSE 100 company.

Directly responsible for the day to day management of a business to business portfolio which contributes approximately £10million revenue and over £1million operating profit. Utilising commercial acumen and developed a deep insight into the products and propositions offered by British Gas and knowledge of customers to offer bespoke energy solutions that match their business’ needs.

Selected Achievements:

• Process optimisation relating to the Account Management team as appropriate to improve customer service, reduce costs and / or increase value to Centrica
• Knowledge sharing workshops introduced to enhance Business knowledge and improve communication across the channel resulting in improved knowledge gaps reducing regulator related complaints
• Query management tool introduced to aid increased in response rates and improve customer service and compliance quality scoring

Personal Banker, Barclays PLC, Feb 2011 – Aug 2011

Banking, Coventry

Barclays is a major global financial services provider.

Providing world class service to Barclays Bank clientele ranging from financial advice, account management to reporting with FSA’s internal regulations and policies. Identifying and implementing training needs and Compliance awareness. Taking responsibility to anticipate new projects using own initiative.

Selected Achievements:

• Top 3rd Sales person within UK
• Leading the implementation of new products, services and processes devised by head office
• Engaging with Business stakeholders to understand Business needs and implementing service changes

Recruitment Consultant, Hays Recruitment, Oct 2009 – Feb 2011

Recruitment Specialists, Leicester

Leading global experts in qualified, professional and skilled recruitment.

Working as a recruitment consultant for the trades and labour sector of Hays. Responsible for attracting candidates and matching them to temporary positions with client companies. Gaining business from clients over the phone and face to face. Building a portfolio of candidates by reviewing CV's, interviewing and following compliance procedures.

Selected Achievements:

• Stakeholder engagement and maintaining business and client relationships
• Exceeding weekly and monthly targets to generate profit for the business
• Hosting stakeholder owner sessions to feedback financial impacts on non-compliant processes

E2Save – Loughborough - Outbound Sales Advisor / Support Analyst, Nov 2005 - Sept 2009

Telecommunications, Loughborough

One of the largest telecommunication retailers in the UK.

Making outbound calls to customers who are eligible for a phone upgrade or may require a new mobile phone contract. My role later evolved taking on further responsibilities in process optimisation relation projects.

Selected Achievements:

• Project management to enhance and improve process using databases and data analysis
• Support development and valuable change in process via structured analysis and assessment
• Bespoke training project developed to meet high level Business objective

EDUCATION & TRAINING

BSc (Hons) Information Systems and Business Management,

University of Greenwich, London 2001 – 2005

Regent College, Leicester

1998 – 2001

Soar Valley Community College, Leicester

6 GCSEs including Mathematics and English grades A - C

Drivers License – Full/clean