IT - Business analyst, Operations and Implementation

Previous Employment Details:

IT Project Manager
Online Technical Services (OTS)
Dates Employed: 2017 – Present

Project Management Duties:
 Interface with clients to define project requirements.
 Define scope and objectives for projects based on user needs.
 Identifies constraints, conflicts, risks, and solutions.
 Oversee and execute other project management duties as assigned.
 Coordinates and cooperates with, but is not manager of, IT Infrastructure Manager, IT Research &Development Manager, Financial Manager, and Human Resource Manager.
 Participates in the monthly Business Managers’ meetings and serves as a representative on committees/projects as appropriate
 Attends Strategic Initiative Steering Committee meetings, as requested.

IT - Business analyst, Operations and Implementation Team Leader
Alexandria Port Authority (APA)
Dates Employed: 2013 – 2017

Business Analysis Duties:
 Analyze business needs, document requirements and resolve moderately complex system problems.
 Analyze and evaluate client initiated changes to existing systems to enhance or develop from a business perspective.
 Act as a liaison between business users and technical team members to develop detailed systems design specifications and components.
 Act as single point of contact between the client and R&D, Infrastructure and analysis departments.
 Communicate configuration changes and system feature changes (as upgrades and new features are rolled out) to internal project team.
 Possess and demonstrate strong analytic curiosity and innovative problem solving skills using a systems thinking approach.
 Oversees business to system knowledge management, and assisting in overall system design from user interface through back-end processes.
Operations and Implementations Duties:
 Provides production support and problem resolution on day-to-day issues.
 Plays an active, hands-on role in investigating, testing, and implementing technical and procedural solutions for projects.
 Coordinate with departments to provide training and documentation.
 Provides assistance with user training and documentation activities.

IT Business Development
Alexandria Port Authority (APA)
Dates Employed: 2010 – 2013
Business Development Duties:
 Manages proposal process to respond to mainly governmental comprehensive Requests for Proposals (RFP).
 Manages proposal schedule to meet deadlines.
 Delegate tasks among Project Managers, R&D Department, IS Department, PS department, Financial, HR etc. throughout the proposal process.
 Assembles and Perform final quality control review in cooperation with Proposal Manager before proposals are delivered to the customer.
 Develop and Manage internal and external training programs in conjunction with HR department
 Official representative in exhibitions, Expos and related business conferences.
 Design, develop and implement KPI’s Reports and dashboard for current client senior management.

IT - Business Senior implementer / Operation
Alexandria Port Authority (APA)
Dates Employed: 2006 – 2010

Senior implementer / Operation Duties:
 Provides production support and problem resolution on day-to-day issues.
 Tomcat administration on IBM AIX and Windows Platforms.
 Responsible for Deploy all SPS Packages, DB in site (AIX - Oracle).
 Daily review of server events, Daily inspection of web logs.
 Running Patches and DB Queries.
 Analyze and evaluate client initiated changes to existing systems to enhance or
develop from a business perspective.
 Conducts problem analysis and submit recommendations for solutions.
 Leading as Senior Operation Engineer team of Operation Engineers in ADABIA Port.
 Help Setting Testing Plans QA/QC.
 Application Reports Development using (Oracle -Crystal Reports XI).