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+44 (0) 2079890750
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Bachelor\'s Degree in International Economics And Trade
09/11-08/13 Digital Control Systems Limited Lusaka, Zambia
Customer Service Assistant
• Working from the front desk, welcoming clients and offering them the very best of the hospitable environment.
• Answering incoming calls and dialing calls for staff.
• Taking down of messages both via telephone and e-mail and relaying them to the relevant parties.
• Reception and handling of customer complaints and grievances.
• Assisting with accounts and administration works of the company.
• Identity Card printing for both staff and clients
• Assisting Human Resources department
02/11-08/11 Armaguard Group Security LimitedLusaka, Zambia
Customer Service Assistant
• Attended to customer complaints.
• Responded to input from customers and supporting managers (complaints, praise and concerns) to help the company identify better ways of providing services.
• Determined of quick fixes to put immediate problematic issues right.
• Ensured there was proper flow and handling of information between clients and operations.
• Assisted in debt collections.
• Identified root causes of issues and put forward proposals to the management team for improving the system and service to ensure that long term solutions were provided.
• Undertook customer satisfaction researches in order to identify customers’ experience of service.
Skills Provision Limited | T: +44 (0) 2079890750 | E: enquiries@skills-provision.com | Registration Details
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