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International Economics graduate seeking work in the UK

I am currently available for work
Serial No: 76091
(11/17/1989, female)
List top 5 skills: business development, international economic relations
Qualifications and Skills:

Bachelor's Degree in International Economics And Trade

Previous Employment Details:

09/11-08/13​ Digital Control Systems Limited​​​​ Lusaka, Zambia
​​ Customer Service Assistant

• Working from the front desk, welcoming clients and offering them the very best of the hospitable environment.
• Answering incoming calls and dialing calls for staff.
• Taking down of messages both via telephone and e-mail and relaying them to the relevant parties.
• Reception and handling of customer complaints and grievances.
• Assisting with accounts and administration works of the company.
• Identity Card printing for both staff and clients
• Assisting Human Resources department

02/11-08/11​ Armaguard Group Security Limited​​​Lusaka, Zambia
​​ Customer Service Assistant

• Attended to customer complaints.
• Responded to input from customers and supporting managers (complaints, praise and concerns) to help the company identify better ways of providing services.
• Determined of quick fixes to put immediate problematic issues right.
• Ensured there was proper flow and handling of information between clients and operations.
• Assisted in debt collections.
• Identified root causes of issues and put forward proposals to the management team for improving the system and service to ensure that long term solutions were provided.
• Undertook customer satisfaction researches in order to identify customers’ experience of service.

Current location: 

Lusaka Province, Zambia - View on map



Preferred Sector of Employment: 

Banking Insurance and Financial Services, customer service, Transport and Logistics

Spoken languages: 

Arabic, bamba, english, french, Mandarin Chinese

Locations I am interested in working:

United Kingdom