India based Business Development and Account Manager

Available

Serial No: 15906

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Skills keywords: account management, business development, project management, relationship management, vendor management

Current location:  Maharashtra, India - View on map

Nationality: Australian

Spoken languages: english, Gujrati, Hindi

Qualifications

JULY 2004 – JULY 2006
Master of Information Technology (MIT)
University of Southern Queensland, Australia

JUNE 1999 – JUNE 2003
Bachelor of Information Technology (BIT)
Atharva College of Engineering, Mumbai India

Career Summary

JUNE 2011 -Current
Polished Diamond Brokerage, wholesale, Family Business [35 yrs], Mumbai, India

• Revenue generation through Sales of Polished Diamonds: Wholesale predominantly.

• Mediating with Owners, Country Head [DECISION TAKERS]

• Vendor & Channel Partner Management

• Relationship management with Key clients [Manufacturers/Traders/Exporters]

• Demand generation – Deal Closure –Product Delivery – Payment Invoicing/Recovery, complete business engagement

• Behavioural analysis for gauging correctness of business possibility

• Trend analysis of demand for diamond industry through attendance in fairs and exhibitions. Hong Kong Sep Jewellery Fair.

• Custom jewellery orders – for selected clients only

Design selection-gold/diamond procurement-jewellery making

Clients:Sight-holders, Exporters, Traders, Manufacturers.

SEPT 2010 – MAY 2011
Hewlett Packard India Sales limited (HP, Mumbai) India

AUG 2008 – JUNE 2010
Hewlett Packard Australia (HP, Rhodes) Sydney, New South Wales (NSW), Australia
Position: Account Manager

(Mission Critical Proactive Service, TSG)

• Understanding customer’s business goals and identifying appropriate Information Technology solutions

• Bridging the gap between business and IT, through continuous consultative engagement.

• New account/business acquisition and activation through leads generation

• Preparing Account Support Plan. Strategically set milestones and define deliverables accordingly.

• Prepare & Conduct presentations for HP products and services for business development

• Project Management: Presentation – installation approvals from clients – installation scheduling – resource management for installation – stakeholder management during and post installation.

• SPOC for all escalations for named account. Mediate all the communication between client, onsite team and remote team based in India.

• To maintain and improve total customer experience (TCE) and grow HP-Customer business partnership.

• Participate in relevant marketing agenda’s for promotion of HP’s products and services.

Achievements

• Technology Services Achievers Award [2011], managing key clients Security Exchange Board of India and HDFC Bank.

• Extended business relationship from AUD $500K to $1 mln in one year, NSW BusinessLink Australia.

• Deliverables of the entire contract was wrongly configured, making it a revenue loss account. Through patient and reasonable dialogue, reconfigured the contractual agreement and realized appropriate revenue.

Government: South Eastern Illawara Sydney Hospital, NSW Business Link, Security Exchange board of India (SEBI, Manages entire stock exchange of India)

Private: HDFC Bank (2nd largest bank in India)

SEPT 2007 – AUG 2008
Fujitsu Australia, Sydney, New South Wales
Position: Integration Specialist / Project Management

Lead a team of [10 member] in Project Caltex; which involves staging of Point of Sale system/equipment and configuration for all the Caltex stores across Australia and New Zealand [700 stores approx.].

• Liaise with Client (CALTEX)

• Allocate work and time to team members for Point of Sale (POS) system staging

• Manage project schedule and achieve targets as planned.

Achievements:

• Project Caltex successfully completed a month in advance.