I worked in Dubai for 8 years as beauty advisor.

Previous Employment Details:

- CLARK OUTSOURCING (Philexcel Cpd. Clark Freeport Zone)

Customer Service Specialist (Tuapeka Gold Print)

March 2023 – Up to date
 Respond to customer queries in a timely and accurate way, via
phone, email or chat
 Identify customer needs and help customers use specific features
 Analyze and report product malfunctions (for example, by testing
different scenarios)
 Update our internal databases with information about technical
issues and useful discussions with customers
 Monitor customer complaints on social media and reach out to
provide assistance
 Share feature requests and effective workarounds with team
members
 Inform customers about new features and functionalities
 Follow up with customers to ensure their technical issues are
resolved
 Gather customer feedback and share with our Product,
Sales and Marketing teams
 Assist in training junior Customer Support Representative.

-SUTHERLAND GLOBAL SERVICES (Clark Freeport Zone)
Associate collections Specialist
Jan 2020 – July 2021
 Contacting debtors by telephone to negotiate debt recovery
 Preventing recurring delinquency by negotiating manageable debt
payment plans
 Negotiating settlements to recover a maximum percentage of
outstanding debt

- Hart Bernstein marketing management (HBMM)
Beauty Consultant
March 2014 – December 2, 2020
 Provides Excellent Customer Service and Intensive Product
Knowledge.
 Demonstrate and provide information on promoted
products/services
 Create a positive image and lead consumers to use it
 Use lectures, films, charts, and/or slide shows
 Distribute product samples, brochures, flyers etc. to source new sales
opportunities
 Identify interest and understand customer needs and requirements
 Set up booths or promotional stands and stock products
 Report on demonstration related information (interest level,
questions asked, number of samples/flyers distributed etc.

-Babelon Watches & Jewellery (Dubai, UAE)
Sales Representative
Dec. 21, 2011 – Jan. 2014
 Handling IN and OUT transfers of the product.
 Ensuring the product is complete, well organized and providing the
best visibility of the products
 Doing the daily replenishment for the stocks
 Having the fully knowledge about the offers and the prices of each
item
 Building a good relationship with the customers by updating them
with the latest products and the offers which we are having
 Achieving my monthly target
 Making reports and providing them to the sales manager