Experienced Sales Manager

Available

Serial No: 13382

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Skills keywords: business development, call center, customer service, sales & marketing

Short Bio:

A professional offered more than 8 years of diversified experience with a strong background in Sales Marketing and customer service, with excellent communication and problem solving skills. Dedicated, achieve customer satisfaction as well as meet or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong working with team, customers and associates based on knowledge, professionalism and integrity.

Current location:  Indonesia - View on map

Nationality: Indonesian

Preferred Sector of Employment:  accounting and finance, Marketing, Banking Insurance and Financial Services

Spoken languages: english

Location I am interested in working: Anywhere

Education And Qualifications
Hotel and tourism SAHID ACADEMY Diploma Degree (D3) (1995)
SMAN 3 Bogor, graduated

Experience
Sales and Marketing Manager (Jan 2014 – Present)
Permata Kembar (Malang, Indonesia)
Retail (Dairy Products of KUD Batu Malang)
Target Achieving : Rp. 12 Million/ Monthly
Job Responsibility :
 Conduct promotion for local surrounding area in Malang, Surabaya and Bali.
 Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
 Accomplished Sales and Marketing objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
 Ensures availability of merchandise and services by approving contracts; maintaining inventories.
 Protects employees and customers by providing a safe and quality product.
 Maintains the stability and reputation of the product by complying with legal requirements.
 Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging, coordinating new product development.
 Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
 Provides information by collecting, analyzing, and summarizing data and trends, approved any action on handling customer inquiries or complaint, passing outside those limits to management for approval, and review every inquiries and complaint handling to ensure that they are complete and accurate according to company policy.
 Maintaining Existing and find new Agent and distributor, monitoring products distribution, ensuring delivered with the right time and the right way.
 Responsible for providing reports on various aspects of Sales and Marketing performance to other members of the management team. Finance department want reports on the operational costs of the Sales and Marketing target. Product Development department need analyse repots on customer needs and reaction to the products quality and variant.

Sales & Marketing Manager (Oct 2012- Dec 2013)
BELLA INDAH GAPURATbk (Jakarta, Indonesia)
Property (Apartment, Commercial area & Condotel)
Target achieving : Rp. 8 Billion/ Monthly
Job Responsibility :
 Responsible on leading sales team of 5 sales executive, enhancing their sales skills on selling, Apartment, Office tower, and Condotel serve by best western).
 Accomplished Sales and Marketing human resources by recruiting, selecting, training, assigning, scheduling, and disciplining team, planning, reviewed job contributions and appraised compensation action.
 Achieved Sales and Marketing objectives by contributing Sales and Marketing information, recommendations to strategic plans and reviews, preparing and completing action plans, productivity, quality, and resolving problems. Identify trends,
 Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging, coordinating new product development.
 Create and observe possibility on creating new opportunity to up scaling their target and goals, provided support to sales staff on enhancing their target possibility and as decision maker for any problem or action from the sales activity.
 Responsible on annual budgeting for the whole sales team action such as Exhibition, Sales training, entertaining and Sales toolkits and its correlated with annual target for the team.
 Give Negotiating assistant for extraordinary sales performance which needed outstanding action beyond the sales team authority.
 Responsible for providing reports on various aspects of Sales and Marketing performance to other members of the management team. Finance department want reports on the operational costs of the Sales and Marketing team. Product Development department need analyse reports on customer needs and reaction to the products quality and variant.

Sales & Marketing Manager (July 2009- Sept 2012)
PT. SENTUL CITY Tbk (Bogor, Indonesia)
Property (Residential, Apartment & Golf Highland)
Target achieving : Rp. 10 Billion/ Monthly
Job Responsibility :
 Accomplished Sales and Marketing human resources by recruiting, selecting, training, assigning, scheduling, and disciplining team, planning, reviewed job contributions and appraised compensation action.
 Lead and motivated 5 Sales Coordinator, 20 Sales Members on selling housing, Apartment. Membership of theme park and Golf Highland.
 Achieved Sales and Marketing objectives by contributing Sales and Marketing information, recommendations to strategic plans and reviews, preparing and completing action plans, productivity, quality, and resolving problems. Identify trends,
 Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging, coordinating new product development.
 Create and observe possibility on creating new opportunity to up scaling their target and goals, provided support to sales staff on enhancing their target possibility and as decision maker for any problem or action from the sales activity.
 Responsible on annual budgeting for the whole sales team action such as Exhibition, Sales training, entertaining and Sales toolkits and its correlated with annual target for the team.
 Give Negotiating assistant for extraordinary sales performance which needed outstanding action beyond the sales team authority.
 Responsible for providing reports on various aspects of Sales and Marketing performance to other members of the management team. Finance department want reports on the operational costs of the Sales and Marketing team. Product Development department need analyse reports on customer needs and reaction to the products quality and variant.

Customer Service & Call Center Manager (July 2005- June 2009)
PT. INDIKA 22 (Tangerang, Banten, Indonesia)
Retail Korean Product Home shopping
Target achieving : Rp. 2,5-3,9 Billion/Monthly
Job Responsibility :
 Accomplished Customer Service and Call Center human resources by recruiting, selecting, training, assigning, scheduling, and disciplining team, planning, reviewed job contributions and appraised compensation action.
 Develops call center systems by developing customer interaction and voice response systems, and voice networks, designing user interfaces, developing and executing user acceptance test plans.
 Achieved Call Center objectives by contributing information, recommendations to strategic plans and reviews, preparing and completing action plans, productivity, quality, and customer-service standard, resolving problems. Identify trends, determine system improvements, decrease the possible lost opportunity among the incoming calls day to day, communicated with IT Department as our support in implementing change.
 Maintains equipment by evaluating and installing equipment, developing preventive maintenance programs, calling for repairs, evaluating and implementing upgrades.
 Accomplished Customer Service and Call Center objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs, developing field sales action plans.
 Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging, coordinating new product development.
 Provides information by collecting, analyzing, and summarizing data and trends, approved any action on handling customer inquiries or complaint, passing outside those limits to management for approval, and review every inquiries and complaint handling to ensure that they are complete and accurate according to company policy.
 Responsible for providing reports on various aspects of call-center performance to other members of the management team. Sales and marketing department require reports on outbound sales performance. Finance department want reports on the operational costs of the call center. The information technology team needs information on operational performance such as call volumes or requirements for additional call-center resources.

Sales Executive (Feb 1999- Dec 1999)
PT. LIPPO LAND Tbk (Jakarta, Indonesia)
Property (Residential)
Target Achieving : Rp. 600 Million/Monthly
Job Responsibility :
 Sells products by establishing contact and developing relationships with prospects, recommending solutions.
 Maintains relationships with clients by providing support, information, and guidance, researching and recommending new opportunities, recommending profit and service improvements.
 Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors, maintain quality service by establishing and enforcing organization standards.
 Prepares reports by collecting, analyzing, and summarizing information.