Experienced S African Retail Branch Manager

Serial No: 11792
Skills keywords: human resources, marketing, staff management, stock control
Short Bio:

A trustworthy and dedicated Branch Manager with a proven track record in job analyses and transforming strategies into effective and efficient operations. Committed to continuous personal improvement accentuated by extensive professional development courses combined with outstanding leadership and management qualities. Shows a natural flair for maintaining strong relationships with a robust work ethic.

Current location:  Gauteng, South Africa - View on map
Nationality: South African
Preferred Sector of Employment:  Retail Wholesale and Purchasing, General Management
Spoken languages: english
Location I am interested in working: canada

Career Summary

2010-Present BRANCH MANAGER, Prominent Paints (PPG Industries), Johannesburg

• Taking full ownership for the effective management of all aspects of branch operations in line with the company’s strategy, budget, and internal targets, as well as complying with all policies and procedures

• Accountable for leading a successful and productive team of staff by providing a motivating working environment to ensure team reach optimum performance levels at all times

• Developing and executing viable strategies for both new and existing customers by cultivating excellent working relationships to understand needs and identifying possible business opportunities

• Adopting a calm and logical approach when dealing with customer complaints by reaching rapid and satisfactory resolution for all concerned to maintain robust customer relations

• Instrumental in the marketing, HR, stock and inventory control, debtors and all financial aspects of the branch, along with adhering to Environment, Health and Safety (EHS) regulations

• Creatively managing the interior and exterior of the store to maintain the corporate image to company standards and drive brand awareness amongst new and existing clients

• Partnering and cultivating strong relationships with trade and retail representatives to ensure customer needs are fully met and exceeded

• Maximising staff potential and business contribution through the development and implementation of comprehensive performance programs

• Undertaking various duties when required including packing, merchandising and picking of stock, assisting with deliveries and tinting, and helping out with internal counter sales and administration

• Compiling clear and concise reports and financial data to deadline for approval by senior management and head office, as well as ensuring the branch is in an audit-ready state

Key Achievements

• Developed and created detailed generic job descriptions for all branch positions throughout the company

• Project managed the rollout of said job descriptions as more branches opened, enabling ease of transfer for new branch managers

• Headhunted to set up a standard customer database document to be used in all the paint centers and also to be readily available on the network for top management visibility

• Assisted with operational set-up for a new branch in Botswana, including the writing up of procedures

• Tasked as Chairperson during disciplinary hearings to assist the HR department

• Proactive in stock take and cycle count procedures

2009-2010 BUSINESS CONSULTANT, Prominent Paints (PPG Industries)

• Canvassing for business and fostering new business relationships by following up specifying dynamics leads and approaching new companies in a professional manner

• Drawing upon sound organization and interpersonal abilities by forging robust working relations with current customers in order to retain their business

• Handling customer complaints swiftly and to a high standard to ensure complete customer satisfaction

• Responding to technical complaints and providing fully comprehensive technical complaint reports

• Playing a key role in tinting, mixing and matching of paint in store, measuring surfaces for paint quantities, providing quotes, compiling paint specifications, and counter sales

• Capturing detailed and useful information for the sales team

2003-2009 SHOP MANAGER, Roda Paint Center, Midrand

• Overseeing the management of different departments and areas in the shop including the finance and accounting department, inventory and stock control, marketing and advertising, and the sales team

• Analyzing staff duties and creating and maintaining their job descriptions, ensuring each individual meets their objectives and responsibilities on a daily basis

• Minimising staff attrition by providing a motivating environment, setting short and long term goals, reviewing their performances, and heading up weekly team meetings

• Responsible for full recruitment lifecycle including interviewing, hiring and dismissals, as well as resolving staff disputes and being actively involved in salaries, bonuses and rewards

• Keeping clear and transparent channels of communication open to maintain good relations between staff members and their different departments

• Providing shareholders with up-dated feedback, captured information, and files when requested

2000-2003 COUNTER SALES ASSISTANT, Roda Paint Center, Midrand

• Dealing professionally and pleasantly with customers, demonstrating an in-depth knowledge of products and services to encourage repeat business

1999-2001 WAITER, Rodizio Restaurant, Johannesburg

• Primarily tasked with delivering a first rate service to customers by competently handling enquiries and carrying out requests for food and drink requirements, and ensuring complete customer satisfaction

2/1999-8/1999 TRAINER / WAITER, Nando’s Tasca, Johannesburg

• Training and galvanizing about 10 waiters in the art of service and customer satisfaction, ensuring all guests retain an excellent first and last impression of the restaurant

1/1998-12/1998 FLOOR MANAGER, Winners Restaurant, Tzaneen

• Swiftly promoted after six months from Waiter to Floor Manager due to diligence, integrity, and demonstrating an in-depth knowledge of how the restaurant works

• Supervising seven staff including waiters in the a la carte restaurant and bar staff in the sports bar

Professional Development

• Legal Aspects of Credit Management Diploma, Ken Mills

• Advanced Formulas in Excel 2003 Certificate, Bytes Technology Group

• Microsoft PowerPoint 2003 Workshop Certificate, Bytes Technology Group

• Module 1 Basic Paint Technologies Certificate, Prominent Paints

• Module 2 Painting Exterior Surfaces Certificate, Prominent Paints

• Module 3 Painting Interior Surfaces Certificate, Prominent Paints

• Module 66 Customer Complaints Certificate, Prominent Paints

• Module 77 Theory Certificate, Prominent Paints

• Painting of Various Substrates, Prominent Paints/ PPG Industries

• Product Knowledge, Prominent Paints/ PPG Industries

Education and Qualifications

Higher Diploma: Matriculation: In Business Management, Damelin Education Group (2004)

Including English & Mathematics, Merensky High School, Tzaneen (1995)

Further Skills

IT Proficiency: Microsoft Office, Pastel, SAP Business One, Largo Tint, & Cistech Point of Sale

Languages: English & Afrikaans