Experienced IT professional with solid experience in MS


I\'m an IT professional with a passion for solving complex technological challenges. With a strong background in Managed Service Provider and professional technical support to end user, I specialize in never giving up and thinking of creative ways to solve problems.

Serial No: 190741
Skills keywords: it helpdesk, it helpdesk support, it manager, it technical support, it technician

List Of Qualifications & Related Skills:

- Network and Infrastructure Management: configuration of network devices such as firewalls (Fortigate and Pfsense), routers (Aruba, Ubiquiti, TPlink and Ruckus), switches (HP, Aruba, TPlink) and knowledge of network protocols such as TCP/IP.

- Monitoring and Diagnosis: Experience in network monitoring tools and internet links such as Zabbix and Grafana, to monitor traffic, identify performance bottlenecks, detect failures and take proactive measures to avoid service interruptions.

- Server Management: Knowledge in configuring and administering servers, whether physical or virtual, including file servers, Active Directory, Microsoft Entra ID, DNS and DHCP, as well as operating systems such as Windows Server, Linux and virtualization (Hyper-V, DSM and VMware).

- Windows environment: advanced knowledge of operating systems such as Windows, Windows Server, administrative tools such as Active Directory, PowerShell, Power Automate, applications such as Word, Excel, Powerpoint, Onenote, Teams and Sharepoint.

- Information Security: experience in ensuring the security of an organizations information systems, including implementing firewalls, antivirus, intrusion detection systems and data security policies.

- Data Backup and Recovery: experience in configuring systems using cloud backup tools such as CrashPlan, Sharepoint, Onedrive and others.

- Technical Support: Experience providing on-site or virtual technical support (Teamviewer or Anydesk) to end users by troubleshooting software and hardware issues, answering questions, and providing training when needed.

- Cloud Computing: Experience working with cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, including deployment, scalability and security of cloud applications.

- Problem Solving: Ability to investigate and resolve network and infrastructure problems efficiently, identifying the root cause and implementing long-term solutions.

Interests & Hobbies:

- Mountain biking
- Hiking
- Campping
- Continuous learning
- Computer Games
- Reading
- Movies and
- Photography
- Trips
- Mythology
- Philosophy
- Poetry
- Music

Previous Employment Details:

Details on request

Current location:  Brazil - View on map
Nationality: Brazilian
Preferred Sector of Employment:  IT and Technology, education and training, Manufacturing and Operations
Spoken languages: english
Location I am interested in working: Anywhere