Ex English Teacher working in Customer Services

Available

Serial No: 11123

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Current location:  United Kingdom - View on map

Nationality: Nepalese

Spoken languages: english, nepalese

EDUCATION AND QUALIFICATIONS

MBA Marketing (2010)

College of Technology London (University of Wales)

Modules: Corporate Strategy, Operations Strategy & Change Management, International Marketing, Marketing Communications, Managerial & Financial Accounting, Interpersonal Skills & Managerial Development, Managing External Environments and Understanding & Managing Organisations

MA English (2004)

Tribhuvan University, Nepal

Modules: Linguistics, Survey of English & American Literature, Critical Theory from Plato to Post Modernism, Rhetoric & Composition, Short Fiction British & American Poetry Survey, Global Perspective on Drama, Non Western Studies and Intellectual History

BA English and Political Science (2002)

Mahendra Morang Adarsha Multiple Campus, Biratnagar, Nepal

PROFESSIONAL TRAINING

 Health & Safety in the Workplace

FURTHER SKILLS

Languages English and Nepali

IT Proficiency Word, Excel and PowerPoint

TEACHING EXPERIENCE

GYANKUNJ COLLEGE, KATHMANDU, NEPAL

Post-Secondary English Lecturer 2006-2009

• Playing a key role in the initiation, facilitation and moderation of classroom discussions to engage students in critical debate

• Preparing and delivering lectures on topics including poetry, novel structure, translation and adaptation

• Creating course materials such as syllabi, homework assignments and handouts as well as evaluating and grading students’ work

• Working alongside other members of staff to address any teaching or research issues that may arise.

ZENITH ENGLISH SECONDARY SCHOOL, BAFAL, NEPAL

Secondary English Teacher 2003-2007

• Responsible for teaching classes of different ages and ability levels and ensuring that lessons are planned accordingly

• Marking work and providing constructive feedback to students to enable them to overcome any difficulties and fulfil their potential

• Preparing students for qualifications and external examinations including providing additional support if required

• Managing student behaviour in the classroom and elsewhere on school premises and taking appropriate action

• Actively involved in the organisation and supervision of various extracurricular activities including sporting and social events

• Providing significant input to whole school events, attending departmental meetings and parents’ evenings

RETAIL EXPERIENCE

TESCO PLC, UK

2009-date

Customer Assistant, Aberdeen 2012-date

• Working in close conjunction with other members of staff to ensure that the highest standards of customer service are delivered in accordance with Tesco’s slogan “Every Little Helps”

• Providing support and assistance to the distribution team to ensure that customer orders are complete and correct in time for dispatch

Visual Merchandiser & Stock Controller, London 2011-2012

• Monitoring and controlling stock and inventory levels and implementing effective visual merchandising to increase sales and improve the customer experience

• Analysing existing inventory processes and trends and making recommendations to drive improvements

• Undertaking the role of Team Leader when required and providing training and support to new members of staff

Price Integrity & Checkout Assistant, London 2009-2011

• Responsible for correctly implementing price changes on the shop floor and checking labels to ensure that customers are not overcharged

• Strategically positioning POS, window posters, car park banners and cyclones to maximise brand impact

• Consistently providing outstanding customer service by handling enquiries in a friendly and helpful manner

ADDITIONAL EMPLOYMENT

STAG SECURITY, ABERDEEN, UK

Security Officer 2012-2013

• Carrying out regular patrols of the site to provide a visible uniformed security presence and keeping log books up to date

• Reporting any incidents or activities to the control room and adhering to correct procedures