Varied IT Roles in Healthcare and Transport

India – Indo British Consultancy                                                                                

Project One: Purchase and implement IT Hardware (PCs, Network cabling, Server). Advised and purchased Birlamedisoft Hospital Management Software Xenon Express, with extra modules for Path lab and Rad Premium, I managed the software implementation project circle from implementation, configuration and training.

Project Two: Purchase and manage CCTV Installation, security systems and management

Project one: Implement a Fleet Management System called CoachMan

• Project Managed the Information Governance Statement of Compliance (IGSoC) Drive to meet the 31^st March 2009 Deadline, for which I meet 100 % target from 11% in 3 Months.
• Asses GPs Current IGSoC Status, Plan the improvements, Create Action plans, set up Information Governance Training, and set up the policies according to the Department of Health
• Carry out Information Governance awareness ( Data protection, Risk Assessments, Create policies)
• My main target was to move the PCT to have all GPs Signed off so that they are IGSoC approved.
• Updating and maintaining Information on the National Tracking Data Base.
• Carrying out baseline IM & T DES GP assessments, Manage own Diary, Liaise with system suppliers to ensure the correct commissioning figures were up to date.
• Evaluating training needs analysis and IT equipment requirements ready for system update roll out
• Help practices to assess the quality of their data by running PRIMIS+ CHART MIQUEST queries and uploading data to CHART Online for comparative analysis, design action plans to address any issues identified.
• Suggest ways in which the practice can improve its systems and monitor its progress.
• Develop templates around agreed common core data sets and interpret the data.
• Run, analyse, Audit and update PCT systems, GPs DES and LES patient care.
• For example check that GPS are meeting the required percentage for the following - Flu, HCA, Child Immunisation, Breast Screening, and Alcohol
• Assist GPS to achieve level 2 components to be Information Governance Compliance.
• Use, update, analyse and advise GPs data and assist them how to use the NHS Tracking Data Base and IG Tool Kit.
• Attend and participate in user group meetings
• Systems Used: Emis LV and PCS, INpS Vision, Isoft Synergy and Premier, NHS Tracking Database, PRIMIS Miquest and CHART.

In this role I achieved national targets using my project management, co-ordination, and self motivation.

June 2008 – November 2008

ComputaCentre – British Airport Association (BAA)

 

As an IT Project Scheduler I worked on the BAA Terminal 5 Project and provided continuous IT support to Heathrow Airport. Computacenter provides BAA with the IT Managed service for Heathrow, Gatwick, Southampton, London, Glasgow and Edinbrough Airport. My role was to pre-schedule, organise, manage IT engineers for projects, maintenance and provide 24 hour IT support to the airport with 4 to 8 hour SLAs.

Main Responsibilities

• Manage the First Line and Second Line Support Engineers, Work Queues logged by Service Desk
• Organise, quote, order and deliver IT projects within the existing airport and Terminal 5 (this ranged from Airport Security specialist systems, Flight Information Systems, Staff Information Systems, Flight Display Systems, Cisco Server Support)
• Plan, Schedule and fix Hardware failures to meet the 4 hours SLA.
• Process Re-reengineering
• Ordering and maintaining Logistic parts, gold stock and prepare monthly cost  forecasts
• Preparing quotes and obtaining Purchase orders from customers to deliver their It Requirements
• Preparing monthly first line and second line breach reports from HP Open View.
• Working closely with the Sales team ordering equipment, asset Equipment, building the equipment to the customer’s specification and delivering the end product.
• Maintain the companies software licence register and asset register (Compliance)
• Order Server part to meet the 8 hour SLA
• Organise Engineer Rotas, Arrange for cover engineer in emergency. (Due to Airport Security reasons only licensed and security cleared engineer with adequate security passes were to be arranged)
• Authorise, validate and book Security Clearance for Engineers or Visitors to go Airside.
• Manage the Group Email inbox for customer requirements and projects
• Manage the Health and safety register and applying all safety factors to multiple working environments (for example to go on construction site, airside or underground, carrying heavy equipment)
• Attend network security meetings, prepare project handovers and project forecast back to Computacenter.

Key Objectives Achieved:

• Technique and ability to manage 8 or more engineers, project managers and coordinators
• Ability to work under extreme pressure to meet targets, customer expectations and media influences
• Adapt and learn new technologies configuration, settings and support
• Ability to overturn projects and manage queries, project restraints and defects effectively to achieve the end target
• Exercised and applied my Prince2 methodologies to all projects and working environment
• Learnt how to work in an multidisciplinary environment

Ealing Primary Care Trust

Main Responsibilities

• Schedule GP Site visits, in preparation for Data Migration
• Install, registers and configure Data Migration software My Quest
• Liaise with 3^rd Party clinical Systems Suppliers
• Run Data reports using UNIX and My Quest
• Data Input any missing data
• Validate Data
• Update MS Project
• Updating and using ITIL

I was allocated the Hounslow, Feltham, Brentford and Chiswick GPs to collect clinical data of diabetic patients in preparation for the migration to the National Spine clinical system.

KD Security Devices

Main Responsibilities

• Taking Orders for Locks and Keys
• Invoicing Clients, Following Up Payments and orders
• Ordering Stock
• Manage Time sheets ready for Pay role
• Manage the security coding procedure for new locks produced
• Hardware Support for the Key Cutting Tools
• General Admin -Data Input, emails, letters, telephone and other general admin
• Attend Gaming Show Conference in different States
• Manage Sales Executive Diaries
• Arrange Travel for Sales Executive (flights, rental cars, Hotels)
• Freight delivery, liaising with FedEx for deliveries
• Control and record access level keys
• Training received for Installing new equipment

KD Security Devices supply Casino’s worldwide with specialised security locks and keys for slot machines, safes, security doors. I was trained how to produce and install the products supplied by KD Security devices. I had the opportunity to liaise with clients from worldwide organisations from China, Russia, Germany, America, Canada, Mexico etc I gained experience and confidence working in a multidisciplinary environment and quickly adapted to the companies business procedures.

Ealing Hospital NHS Trust

I have achieved experience in IT support and a sound understanding of current IT industry standards, capabilities and developments. Working with the Trust has given me hands on experience and developed my IT skills and knowledge. This job has given me the chance to manage my own training and development plans and programmes. I have a key understanding how important it is to meet deadlines, plan work and achieve targets.

Clinical System Administration

• To provide day-day clinical systems administration such as setting up new users, removing users, setting permissions and monitoring systems status.
• To provide help and assistance to the Clinical Systems Manager as appropriate, acting as deputy clinical systems manager in busy periods and when the clinical systems manager is unavailable.
• To act as primary internal contact for resolving problems with Clinical systems
• Act as liaison officer with external organisations for problems with systems hosted & supported externally.
• To be the main person within IT for all issues relating to the usage and support of the clinical systems.
• Ensure that relevant administration procedures and documentation are kept up-to-date.
• Manage day to day running of the Clinical IT Service Desk
• Use ITIL to record service desk calls

Clinical System and ICT Training

• To work with clinical departments & the Training & Development department to undertake training needs analysis to enable the prioritisation of Clinical Systems Training across the Trust.
• To organise and deliver training sessions to individuals and small groups of staff in the workplace or in a classroom environment.
• To ensure that existing users are kept informed and trained in all amendments to existing clinical systems.
• To develop and maintain end-user documentation, such as how-to, starter notes, common procedures
• Keep records of training and produce reports

Key Objectives Achieved:

• Ability to influence at all levels and Experience of developing and delivering IT training programs.
• Experienced documenting systems and training clinical users in IT related areas.
• Improved my technical experience of Microsoft Applications  such as MS Office, specific NHS systems e.g. McKesson’s TotalCare PAS system, PACs etc
• Achieved sound analytical and problem solving skills
• Management skills
• Ability to put together policies and procedures
• First hand experience working with UNIX based software
• Experience and ability to use Microsoft Project
• Developed Project Management Skills

Ealing Primary Care Trust

This placement involved me travelling to and from Ealing PCT and GP surgeries. I achieved many new skills and developed a key understanding how important it is to mange your time effectively. In this placement I supported the implementation of the new GP IT Systems. This involved me creating development plans on how we would be implementing the new system at the GP site with out affecting the day to day running of the surgery, so timing and organisation played a key role. I was trained how to upgrade existing hardware and installing new hardware configuring new systems. I also provide the GPs with first line support for hardware and software support.

 

Main Responsibilities

• Assisting with ICT projects
• Developing and updating the GP Implementation project plan using Microsoft Project
• Managing the ICT audit of all the IT equipment at GP Sites (86 sites), Primary Care Trust, and Ealing Hospital NHS Trust
• Installing and configuring software and hardware i.e. installing Windows XP, Office, Clinical Systems, Printers, Scanners, Bar code readers, Anti Viruses etc and upgrading hard drives and Ram.
• Assisting the GP ICT Service desk (Logging and dealing with service calls and complaints)
• General Office Administration (Filing, faxing, emails, updating databases)
• Training GP staff on various clinical systems like EMIS, Vision, CCA, Microsoft applications etc.
• Creating and circulating Agendas for meetings
• Ordering equipment (Dell Computers, printers, hard disks)
• Coordinating Deliveries and collection of equipment
• Keeping financial records up to date.

Key objectives achieved:

• I achieved an advance knowledge about the IT industry
• Skills and ability to re-build PCs, configure new and old PCs
• An understanding how clinical systems work
• The understanding of private and confidentiality
• Project Management Skills
• Coordination and organisation skills

P & R Coaches

This is a family owned business, I provide this company with all the adequate administration support and tools. I have gathered all my working experience and initiated it with my working plans for the company. This has given me the confidence and management experience to handle pressure at high levels. Working with P & R Coaches I used various ICT programmes such as Microsoft 2003, XP, Excel, MS business.


Main Responsibility:

• To provide full administration support for the company
• Train new staff the administration processes
• To take bookings from customers wishing to book vans or coaches using a company database
• To update invoices, and other business documentation such as letters and receipts
• Prepare and deliver company promotions (Tours, Day trips, Events etc)
• To file receipts and invoices and other documents for VAT
• Money Handling
• To deal with complaints and quires
• Keep track of all vehicle and driver documentation (Insurance, maintenance, security, Tec graphs).

The Link October - October 2003 – February 2004

Main Responsibility:

• Dealing with complaints, Customer services and After sale care
• Assessing and processing new applications, staff rota and shop floor management
• Reconciling at the end of the day (cashing in)
• Delivers and Stock Management and business orders
• Assessing and processing new insurance and dealing with claims / issues
  

Key objectives achieved:

• Improved communication and negotiation skills
• Developed self discipline in dealing with difficult customers
  

Ealing Primary Care Trust - September 2003 – October 2003

EDUCATION

Villiers High School                                                                                      September 1997 – June 2002

Boyd Avenue, Southall, Middlesex. UB1 3AJ

GCSE :             English                            B

GCSE :             Maths                              B

GCSE :             Science                            B

GCSE :             Physical Education       B

BTEC :             Business Studies           Merit

Uxbridge College Cold harbour Lane Hayes - September 2002 – May 2003

BTEC:  ICT support and networking Development - Merit (Yr 1)

Training Received

• IT Support to GP Clinical System - Received at: Ealing Primary Care Trust – 2004
• Exeter Database Training - Received at: Ealing Primary Care Trust – 2004
• EMIS Technical Training - Received at: Ealing Primary Care Trust – 2004
• Clinical System Administration - Received at: Ealing Hospital NHS Trust – 2005
• Information Management - Received at: Ealing Hospital NHS Trust – 2005
• HP Open View Service Desk -Received at: Ealing Hospital NHS Trust – 2005
• Prince2 Project Management - Received at Tech Training Centre - 2007