CV, Strategic Implementations And Client Relationship Manager

Available

Serial No: 22374

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Skills keywords: continuous learning, planning and organizational

Current location:  Lagos, Nigeria - View on map

Nationality: Nigerian

Spoken languages: english

Qualifications

Rotterdam School of Management, Erasmus University, Rotterdam, The Netherlands (2011)
Master of Business Administration (MBA), Marketing

Federal University of Technology, Minna, Nigeria (2000)
B.Tech Mathematics with Computer Science (Second Class Upper, Double Honours)

Career Summary

GMight Solarworld Ltd
(2012-Present)

Strategic Implementation and Client Relationship Manager, Lagos, Nigeria

• Facilitate customer presentations and meetings to analyse business requirements, design targeted strategies for customer acquisition and retention

• Coordinate cross functional experts from engineering, IT, Marketing in designing and implementing multiple key projects to improve client operating performance and productivity

• Generate market research data, identify and track key performance metrics to provide status reports and recommendations to senior management

• Act as primary point of contact for clients while maintaining strong relationships at all levels, execute proper service level agreements, ensure policy and service standards are met

Intercontinental Bank Plc (now Access Bank Plc)
(2004-2009)

Head, Credit Cards Operations, Lagos, Nigeria

• Key member of team that implemented MasterCard and Visa card projects

• Coordinated and supervised all aspects of transaction settlement, merchant implementations and dispute resolution; maintained financial control through regular reconciliation of payment accounts

• Identified and negotiated contracts with vendors and Third Party Partners; managed client relationships and reviewed performance against Service Level Agreements

• Designed Card Operations manual and organized regular training programs to improve service delivery and product knowledge, started off e-Banking team at Bank’s Branch in Ghana

Community/Voluntary Work

1998-Date Volunteer at orphanages to provide food supplies and assist with fund raising activities

2010-2011 Mentored student entrepreneurs in African Universities with writing winning proposals eligible for Rotterdam School of Management start-up grants

Skills

• Planning and organisational

• Communications and relationship management

• Analytical

• Conceptual and logical problem solving

• Continuous learning