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- Effective in building and managing high achieving cross platform testing teams, overseeing testing deliverables, exceeding all quality standards and ensuring timely completion
- Strong acumen in Technology Service Management focusing on helping clients make smooth, meaningful changes to improve operational efficiency and reduce in the delivery of services
- Demonstrated ability in forging strong team relationships, with excellence in leading internal and external projects and quality assurance
Areas Of Expertise
IT Software Quality Assurance * Project Management * SDLC * Agile Testing * Scrum/Agile Method * Integration * Interface Testing * Regression Testing * Performance Testing * Quality Standards * Defect Management * Change Management* Project Risk & Scope
Profile
Motivated, driven and results-oriented Software QA Test Lead, with a track record of delivering major test solutions for global project with strong Test Management and Project Management skills key areas of expertise includes: understanding complex business requirements & formulating robust test strategies; developing functional and automated test solutions using HP ALM (Application Lifecycle Management); the ability to interface between Development, Project, QA & Test Teams to ensure execution of test strategy; and extensive software engineering skills including, C#, Java, SQL Server & Visual Studio.
Seeking a Project Manager position which I can readily transfer strong skills in leadership and strategic thinking I have acquired in previous capacities to a world-class, high-integrity company.
Summary Of Qualifications
• Dependable and multi-talented Software QA Test Lead with a track record of upward promotion, effective contribution and growth throughout his career
• Effective in building and managing high achieving cross platform testing teams, overseeing testing deliverables, exceeding all quality standards and ensuring timely completion
• Strong acumen in Technology Service Management focusing on helping clients make smooth, meaningful changes to improve operational efficiency and reduce in the delivery of services & strong knowledge of all phases of SDLC, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management and reporting
• Demonstrated ability in forging strong team relationships, with excellence in leading internal and external projects, quality assurance, and employee management
• Proactive, results-driven, focused and meticulously detail-oriented with strong analytical skills and proven success at multi-tasking with the ability to identify, isolate and resolve technical issues within set deadlines
• Exceptional leadership, organizational, oral/written communication, and complex problem resolution skills
• An ethical and trustworthy professional who facilitates a team approach to achieve organizational objectives and increase productivity with an exemplary work ethic demonstrating the highest levels of integrity
• Highly effective in building and managing relationships with key decision makers as well as building rapport and cultivating key client relationships with executives, senior level management, clients, stakeholders and project support personnel through diplomacy and teamwork skills
• Tri-lingual (fluent in English, Arabic & French)
Professional Experience
Hewlett Packard – Plano, TX
Sept 2013 – Present
Software QA Test Lead, BES [Business Exchange Services]
HP Business Exchange Services (BES) Healthcare enables and manages the secure, reliable, and industry-compliant exchange of healthcare administrative transactions between payers and providers in a managed service environment
BES Healthcare project consist of upgrading its system in order to be ready to use the updated X12 standard, version5010 for electronic transactions with existing trading partners. To successfully accomplish this task, key architectural additions and modifications were made to integrate Edifecs XEngine validation, Edifecs MapBuilder, Edifecs SpecBuilder, Edifecs Transaction Management and Sybase ECRTP translation onto Linux and UNIX platforms respectively. Along with these applications, the surrounding workflow and supporting web method applications were also developed to enable both a stand-along Linux/Unix BES HC system as well as a hybrid for those existing accounts that rely upon Nonstop-only applications.
Key Contributions
• Develop & Implement System Test Strategy & Test Plan
• Develop and Execute HealthCare/Edifecs Transactions / EDI / X-12 related test cases using SOAP UI Web methods – OutsideView 8.1
• Attend project meetings and provide updates/status as required
• Provide progress on testing activities (ie: metrics on testing progress and defects)
• Coordinate the work of the Test Developers, Business Analysts and Testers
• Plan, organize, and schedule all activity work; Ensuring completion of all deliverables
• Document any new change requests and provide this to the Test Manager/Project Manager
• Evaluate and document the impact of the change request to the activity’s work products
• Records any new issues and/or risks and evaluating their impact to the activity
• Track, coordinate and review the status of all issues and risks & escalate any irresolvable issues to the Project Manager
• Ensure compliance to PMO standards.
• Create Test Execution and Metric reports
Technology: HP ALM 11.5 , Microsoft Office 2010, MS Project 2010, Putty (Telnet/SSH client), Unix, Oracle SQL Developer 2.1.1.64 , Ultra edit-32, StarTeam Borland, OutsideView 8.1, SOAP UI, WINSCP
Hewlett Packard – Plano, TX
Jul 2012 – Aug 2013
Software QA Test Lead, Fannie Mae Corp
The Fannie Mae project consists of testing the Cash Delivery 11.00 system. The Cash Delivery system is a client /server application that processes Single Family whole loans that have been submitted by Fannie Mae approved Sellers. Delivered loans are edited, priced, purchased, and funded through an automated workflow process. The Delivery system is periodically enhanced to maintain data integrity, perform Business Rule updates, support data management changes, remediate production issues, and address other business change requests.
Key Contributions
• Developed & implemented System Test Strategy & Test Plan
• Attended project meetings and provide updates/status as required
• Provided progress on testing activities (ie: metrics on testing progress and defects)
• Provided updates the Fannie Mae Dashboard (testing data)
• Assisted in resolving roadblocks/issues
• Maintained testing schedule
• Coordinated the work of the Test Developers and Testers
• Planned organize, and schedule all activity work; Ensuring completion of all deliverables
• Documented any new change requests and provide this to the Senior Test Manager
• Evaluated and documented the impact of the change request to the activity’s work products
• Recorded any new issues and/or risks and evaluating their impact to the activity
• Ensured compliance to PMO standards.
• Tracked the issues to closure; escalated any irresolvable issues to the Test Manager
Technology: Delivery 11.0 , HP Quality Center 10.00, Microsoft Office 2007, MS Project 2007, Putty (Telnet/SSH client), Unix, Sybase Central v6.0, Altova XML, IBM Rational ClearQuest V7.1, SQL, SOAP UI, GEMS 3.4, VMware vFabric GemFire.
Hewlett Packard – Plano, TX
Aug 2011 – Jul 2012
Sr Quality Assurance Analyst, Walt Disney Parks & Resorts
Thoroughly reviews Functional Specifications and Business Requirements for testing NGE (Next Generation) system of the Scrum method which consists of sprints/iterations. The project which consists of several key modules that specifically targets how Guests access and enjoy their Disney experience media and how Disney monetize those assets. The design of the system outlines architectures and implementation approaches for several key modules that will serve as enablers for example a Guest UI, a media portal E-Commerce, Media Services Layer using Rest web services using SoapUI, Cast UI, and Mars (Media Activity Reporting Service) database. The REST Web services are used in interacting with Guest UI and Media Service Layer.
Key Contributions
• Planned and developed Test Scenarios, and Test Cases (and attach execution evidence) in HP Application Lifecycle Management 11.00 from translating Business Requirements (Design Document)
• Strategically planned and executed Functional, Integration, Interface, Regression, End-to-End, and GUI interface testing for the following functional MSL (Media Services Layer), One View Service, MXP (Media UI Portal)
• Accurately verified expected to actual data and format of REST Web services call – Flow validation points utilizing REST Web client for Firefox and SoapUI.
• Created and tracked defects, enforcing defect management procedures as a contributor within the project team
• Assisted in creating Test Execution Metric Reports
Technology: RMS, Application Lifecycle Management 11.00, Microsoft Outlook, Microsoft Office 2007, MS Project 2007, Putty (Telnet/SSH client), Unix, SQL Navigator 6.2. Firefox 11.0, SoapUI 4.5.0, JSON, HTTP, XML, Flux, Aspera. Apache ActiveMQ
Hewlett Packard – Plano, TX
Aug 2010 – Jul 2011
Quality Assurance Analyst, 7-11 Account – Multiple Wholesaler Project
Thoroughly reviews Functional Specifications and Business Requirements for testing 7-11 Retail Management System and Supply Chain applications (Order Processing, Allowance, Excise, Payments, and Merchandising). Properly maintains real time log of executed tests. Actively participates in developing test scenarios, test cases, and in scheduling of target dates for deliverables, prioritizing and monitoring activities to meet such dates. Mock-Up EDI (Electronic Data Interchange) files for integration and system testing based on Business Requirements Document. Execute intermediate to advance SQL queries to validate output using Oracle database. Accurately verifies expected to actual data and format of EDI and Flat File formats Business Flow validation points utilizing Web Methods integration platform (between RIS db and Mainframe). Utilizes WINSCP (FTP Client) utility to validate output and input file data and format in the different UNIX systems.
Key Contributions
• Planned and developed Test Scenarios, and Test Cases (and attach execution evidence) in Mercury Interactive/HP Quality Center 9.2 (formerly Test Director) from translating Business Requirements (Basic Design Document)
• Strategically planned and executed Integration, Interface, Regression, End-to-End, and GUI interface testing for the following functional RMS systems (Data Sync, Distribution, Inventory Management, Order Management, Pricing, product Assortment, Vendor Management).
• Created and tracked defects, enforcing defect management procedures as a contributor within the project team
Technology: RMS, Quality Center 9.2, Microsoft Outlook, Microsoft Office 2003, MS Project 2007, Putty (Telnet/SSH client), Unix, TOAD for Oracle 8.6.1.0
3M – Maplewood, MN
Apr 2009 – Mar 2010
Quality Assurance Analyst
Collaborated with Taleo, a VMS (Vendor Management System) staff to create test plans, test scenarios, test cases for global system deployment to ensure data integrity and functionality throughout the VMS System. Gathered requirements and prepared Business Requirements Documents. Developed and maintained project documentation, and precisely translated BRD into functional specifications. Closely coordinated with both business users and developers in arriving at a mutually acceptable solution. Analyzed business requirements from Black Box Testing perspective, business process and system architecture/design. Regularly performed Functional, Regression testing, and User Acceptance Testing (UAT). Created and tracked defects, later enforced defect management procedures within the project team. Charged with designing scenarios for Performance Testing, generating scripts and handling correlation as well as parameterization using Loadrunner Vugen, executed scenarios with Controller and analyzed the results using Loadrunner Analyzer.
Key Contributions
• Contributed in the deployment of 3M’s Talent Acquisition system (Taleo) and associated business processes to 87 countries across Asia, Europe Middle East Africa, and Latin America as well as North America
• Co-facilitated design sessions in Germany (9 countries in attendance), as well as in China, India, Singapore, and Korea
• Collaborated with the core project team and extended team in the countries through a shift to employing a rapid deployment methodology with 11 countries on the system mid-year and ending with 87 in 20 languages by year 2009
• Supported and tested Taleo, affording timely communications to stakeholders, and ultimately the success of the project
Technology: Taleo-VMS (Vendor Management System), HP Loadrunner 9.50, Performance Center 9.10, Quality Center 9.2, Microsoft SharePoint, Microsoft Office 2007, HTML, CSS, Lotus Notes 6.5, Microsoft Office Visio 2007, MS Project.
US Bank – St. Paul, MN
Nov 2006 – Mar 2009
Application Support Analyst/Quality Assurance
Provided application ongoing administration and support to customers, resolving incident problems associated with BMC Remedy ITSM family with focus in ITIL process. Executed all facets related to day-to-day Remedy user administration that included user/group/location/category type and item configuration. Worked closely with senior management to extract reports and statistical data from the Remedy ARS system to assist with trend analysis; assisted in Remedy Development, such as building schemas and fields for the lead development team. Supervised development of SQL queries/procedures for database and backend testing. Served as a liaison for new project releases, gathering requirements and performing business analysis to support the strategies and objectives of the different business channels within the bank. Determined testing requirements developed and reviewed script for positive and negative scenarios, conducted based line testing, and generated reports, tested server and web portal. Proficiently managed script creation for regression. Actively attended weekly defect report meeting and presented progress updates.
Key Contributions
• Assumed accountability in the role of HP uCMDB Implementer for a project spanning from November 2008 through March 2009; installed HP uCMDB and HP DDM, while simultaneously managing operation configurations, and functioning with various technology and infrastructure departments to gather all data necessary to map out dependencies, relationships, correlation rules, views, and reports
• Participated in replacing BMC remedy support tool with HP service manager, and implemented ITSM; designed and developed intranet website for BMC remedy users to learn about OPAS paging system
Technology: BMC Remedy 6, TelAlert 6, HP uCMDB, HP DDM, Teamsite 5.2, SQL Server 2000, HTML, CSS, JavaScript, Lotus Notes 6.5, Microsoft Office 2003. MS Project.
Exact Software America, Technical Support Analyst, Edina, MN
Apr 2006 – Oct 2006
Publishing Business Systems, Application Support Analyst, St. Paul, MN Apr 2002 – Feb 2006
Education
Project Management Institute
PMP [Project Management Professional] – June 2015
International Software Testing Qualifications Board
ISTQB – CFL – October 2012
TechSkills – Edina, MN
MCP – MCTS 70-431 SQL Server 2005, Implementation and Maintenance – Sep 2009– Feb 2010
Metropolitan State University – Minneapolis, MN
Bachelor Degree, Computer and Information Systems – Dec 2007
Anoka Ramsey Community College – Coon Rapid, MN
Associate Degree, Computer Networks & Telecommunications – June 2002
Technical Proficiences
Operating Systems: Windows NT/2K/XP/Vista/Netware/DOS/Unix
Applications: HP ALM 11.52, HP Quality Center 9.2, HP LoadRunner 9.5, QTP 9.2, BMC Remedy 6, TelAlert 6, SharePoint 2007, Lotus Notes 6.5, Teamsite 5.2, RMS (Taleo). SOAP UI, REST, GEMS 3.4, Oracle Weblogic 11g, EditPlus 3, Putty (Telnet/SSH client), WinSCP 5.1.7
Networking: TCP/IP, DHCP, FTP, NFS, LAN, WAN, VPN, DNS, WINS SMTP, SNMP, Telnet
Languages: Java language, Java Script, SQL, HTML, J2EE, PHP 3.01, CSS
Application Servers: PHP 3.01, Apache, Java, J2EE
Database Technologies: SQL server 2005, MySQL 5.4, Toad for Oracle 8.6.1.0, Sybase Central v6.0, DbVisualizer 6.5.12
Reporting Tools: SQL Server Reporting Services, Crystal Reports, Business Objects XI, ClearQuest
Languages
Fluent in speaking, reading and writing English, French and Arabic
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