CV, Senior Project Manager ready to relocate

Available

Serial No: 41039

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Skills keywords: 

Short Bio:

• Senior project management professional with experience in managing large accounts in multiple platforms like IT, KPO and BPO services, with team spread across multiple geographies - India, Europe, LATAM & US.
• Experience in managing operations of an account : P&L management, compliance and regulatory activities, improving efficiency and achieving productivity, learning and development, employee engagement program, recruitment etc
• Rich experience in ASP.Net and Oracle PL-SQL

Current location:  Île-de-France, France - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology, General Management

Spoken languages: english, Hindi, Oriya

Location I am interested in working: Anywhere

Experience

Business Relationship Manager , Europe Region at Tata Consultancy Services

Feb 2015 – Present,

Paris, France

I own the overall operations and relationship from an end-to-end perspective for the Europe region.

As an end-to-end owner, I own the

• Customer relationship management
• Overall delivery for the region across towers
• Team management – Hipot management, career growth of associates
• Process KPI review and exploring improvement opportunities from efficiency and autonomy perspective
• Business plan preparation
• Business growth
• P&L management
• Proposals and SOWs preparation
• Report of account status and escalate to stakeholders as necessary

Currently I am also working two large initiatives

• Work Load Driver model to improve efficiency and achieve productivity in the team.

• A large simplification program to strengthen the current leadership within the team, increase autonomy in the team and simplify current process steps to increase efficiency.

.

Delivery Leader , AME Region at Tata Consultancy Services

February 2014 – January 2014,

Bangalore, India

As a delivery leader for the account, I am responsible for the overall customer relationship management, strategic planning, managing the team, ensuring quality delivery, managing operations on the floor and overall P&L. I have taken some key steps to bring in stability in this account. I am mentioning few below

• Competency Improvement Plan
  • Mandated all associates at all levels (grades) to go through online process trainings as well as class room sessions
  • Created a global training tracker to record and share the training progress with all stakeholders
  • Created a skillset matrix to monitor the knowledge level on a quarterly basis and prepare regular action plans to bridge the gaps
• People Engagement Improvement Initiatives
  • Created a process for all team leaders and manager to mandatorily conduct and record 1x1s and skip level meetings on a monthly basis
  • Review the same on a monthly basis and take necessary actions
  • Conducting monthly town halls to communicate key updates to the whole team as well as providing opportunities to potential hi-pos to present achievements or key topics
• Focus on Quality
  • Created parametric checklists and created a process around the implementation
  • Created a governance mechanism to review the effectiveness
• Setup a Strong Governance
  • Weekly operations review meeting to review key operational parameters like attrition, skill index, # of tasks reviewed, revenue and margin
  • Create action items and review progress on a weekly basis in the same meeting or more frequently based on the situation

Operations Lead and Program Manager at Tata Consultancy Services

August 2012 – January 2014,

Bangalore, India

As an operations lead, I am responsible for ensuring compliance around processes, monitoring the financials of the account, streamlining the current processes and ensuring hygiene around these processes. Dedicated focus on decreasing attrition by improving employee engagement, improving the operations rigor on the floor by creating and monitoring key operational metrics on a weekly basis, setting up a new hire induction program to ensure all the new hires are going through proper induction and training program to get ready to delivery projects on the floor after the training is over, ensuring knowledge transfer sessions like symposiums and best practice sessions are held to improve the overall team competency.

As a program manager, I am responsible for bringing stability of one of the newly formed key sub-account by focusing few key work-streams like recruitment, learning and development, measurement and monitoring of various health parameters and driving towards execution excellence.

BRM and Delivery Manager at Tata Consultancy Services

March 2009 – August 2012

Dallas, TX, USA

I am responsible for the overall P&L of the account (revenue growth and bottom line management), prepare business plan and submitting to senior management, perform toll-gate reviews at specific interval to analyze the gap between actuals and the business plan projection and prepare action plans accordingly, exploring new potential opportunities of growth and working with stake-holders to turn them to engagements, prepare proposals and statement of work and participate effectively in various contract negotiations with interested parties, perform needs-based issue and situational assessments to improve operational efficiency, cost reductions, and ensure end-user satisfaction, develop and modify project plan to aid in efficient operations and plan execution, delegating important tasks and assignments while performing periodic team appraisals.

Account Manager and Technical Lead at Tata Consultancy Services

March 2008 – February 2009

Noida, India

As an account manager, I am responsible for the P&L of the account, ensuring the timely submission of invoices, monitoring of all the on-going projects and programs in the account, acting as a liaison between support staff, senior management, and customers to maintain a high-quality client relationship, performing appraisal of the team, recruitment of new candidates, reporting to senior management etc.

As a technical lead, I am responsible for ensuring that the projects running in the delivery center do get all kind of technical support especially in the Microsoft Technologies, evaluating new software/versions of existing software, providing guidance to project team on the technical queries, reviewing the architecture of the projects etc.

Project Manager and PMO at Tata Consultancy Services

March 2007 – March 2008

Noida, India

As a project manager, I am responsible for the managing end-to-end execution of a project for one of the GE businesses. The objective of the project was to migrate one of the business critical application from Microsoft ASP to Microsoft ASP.Net technology.

As a PMO, I am responsible for consolidating and reporting various financial and non-financial metrics of the account to the TCS North India Leadership team.

Project Leader and Technical Lead at Tata Consultancy Services

February 2006 – March 2007

Noida, India

As a project leader, I am responsible for leading one of the large maintenance projects. My job is to ensure that all the support and maintenance tickets are resolved within the applicable SLAs, allocating the tasks to team, perform team appraisal, participate in requirement gathering sessions with users, presenting the project status report to customer and TCS leadership etc.

As a technical lead, I am responsible for ensuring that the projects running in the delivery center get all kind of technical support especially in the Microsoft Technologies, evaluating new software/versions of existing software, providing guidance to project team on the technical queries, reviewing the architecture of the projects etc.

Project Manager and Technical Lead at Tata Consultancy Services

June 2005 – January 2006

Addison, TX, USA

I am the project leader for this VB to ASP.Net migration project. The objective of this project is to migrate an application from Visual Basic 6.0 to ASP.Net. From management perspective, my job is to ensure that the application migration is happening as per the schedule and provide periodic status update to customer.

From technical side, I am responsible for developing a POC, reviewing the architecture, designing and developing critical common components.

Project Leader and Technical Lead at Tata Consultancy Services

October 2004 – May 2005

Noida, India

I am responsible for collecting requirement, passing them onto offshore team, allocating task to onshore team, developing some of the critical screens / modules, reviewing the deliverable received from offshore, providing UAT support.

Apart from this, I am also responsible for suggesting customer on various new features available and can be implemented.

Onsite Coordinator / Technical Lead at Tata Consultancy Services

March 2004 – October 2004

Addison, TX, USA

I am responsible for collecting requirement, passing them onto offshore team, developing some o the critical screens / modules, reviewing the deliverable received from offshore, providing UAT support and working with shared service team in deploying the code in production.

Apart from this, I am also responsible for suggesting customer on various new features available and can be implemented.

Onsite Coordinator at Tata Consultancy Services

January 2001 – February 2004

Addison, TX, USA

I am responsible for collecting requirement, passing them onto offshore team, developing some of the critical screens / modules, reviewing the deliverable received from offshore, providing UAT support and working with shared service team in deploying the code in production.

Software Developer at Tata Consultancy Services

July 1999 – December 2000

Mumbai, India

I am responsible for developing screens in Microsoft Visual Basic, performing unit testing and delivering the code to project leader for further testing.

Technical Skills

Technology / Language         : Microsoft MVC (Razor Engine), ASP.Net 4.0 ,3.0, 2.0, 1.1 , Silverlight 4.0 and 3.0, Web Parts,  HTML,DHTML,VB Scripts and Java Scripts, VB.Net, C#.Net, Visual Basic 6.0, Oracle PL/SQL, Informatica , Android

Database                                : Oracle 10g, 9i, 8i, Microsoft SQL Server 2005, Microsoft Access

Tools                                        : Visual Studio 2010, 2005 and 2003, Visual Source Safe, Microsoft Project Plan, TOAD, PL/SQL Developer, Visio 2000, Map Info, Google Maps, APYCOM Menu, Farpoint grid Control for windows, Farpoint grid control for web forms

Education Summary 

Utkal University

1999, Bachelor’s Degree – Engineering (Major – Electrical Engineering)

Certifications

• Project Management Professional (PMP) – March, 2010
• MCTS (Paper 1) – 70 – 536 (TS: Microsoft .NET Framework – Application Development Foundation) – October,  2008
• Microsoft Certified Professional (MCP) – 70-305 (Developing and Implementing Web Applications with Microsoft® Visual Basic® .NET and Microsoft® Visual Studio® .NET) – December,  2006
• Six Sigma Green Belt – July, 2004

Training

Revenue Storm • Six Sigma • Project Management Professional • Negotiation Skills • PCMM • CMM and CMMI Training • Data Communications and Networking • Software Development Process • Requirements Engineering • System Design Overview • Systems Engineering • Software Maintenance • Testing & De-Bugging • Documentation • QMS & ISO • QA & QC Activities (Review, Walkthrough, & Inspection) • Effective Working in Teams • Effective Technical Writing • Effective Presentation  • Smart Hiring  • Working Across Cultural Boundaries • Cross Culture • Sharpening Customer Focus • Project Managers Workshop • Trailblazers • Power Messaging • Program Management • Smart Manager