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I am an innovative and diverse senior operations manager and have worked in a variety of environments. In 1994, as an instructor in building technology I received an award for outstanding achievement when I trained my students in AutoCAD in the evenings as I thought it necessary for their futures. I then went on to liaise and organise the awarding of BTEC NVQ's for their course and remained as the BTEC co-ordinator until I left.
During this period I also ran my own PC company LABTEC.
I then worked for Building and Property Defence on Mt Pleasant Airport, Falkland Islands, where I was not only the CAD manager but also a Major Works Engineer, Deputy Health & Safety manager and the IT manager. In my spare time I was the entertainments manager in the works social club and organised many entertaining events. This was an interesting posting as the site was a totally self sufficient airport with accommodation and a harbour, power generation, water treatment, waste treatment, bulk fuel storage and fuel pipelines, all within an extremely hostile environment.
BPD became Interserve and I was recruited to be a part of the mobilisation team which mobilised the South East Regional Prime Contract, where working with 1 other we mobilised and moved to steady state the entire London region which included 27 sites varying from Chelsea Barracks, RAF Uxbridge and the Royal Palace Guardrooms. This was extremely fast paced but also highly enjoyable.
More recently my work has involved PFI hospitals and schools, returning loss making contracts to profit and repairing broken client relationships.
I have worked in the built environment since I was 6 years old and would go to work with my father to paint the insides of cupboards and skirting boards.
Profile
A professional, strategic and versatile Senior Manager with wide-ranging infrastructure, facilities, project and contract management experience. A highly effective FM manager with the proven ability to deliver cost-effective solutions to meet client needs throughout a variety of demanding environments. Excellent negotiating, presentational and IT skills are allied to diplomacy that results in a very capable and highly motivated leader. Leadership and management skills developed through 28-years of engineering and construction service, as part of the senior management team of a multi million pound maintenance contract and Senior Area Engineering Manager – South, for G4S Integrated Services.
Key Skills
Experienced and diverse manager with excellent interpersonal, leadership and analytical skills.
Accomplished in the application of safe practices and cost effective systems of work.
Proven communicator with excellent negotiating and presentation abilities.
Gravitis and management of multi-disciplined staff across various industries including project management to £13m, Real Estate management, regional and national FM contracts and blue chip corporations.
Excellent track record in contract mobilisation, change control, business development and business improvement at a senior level in large corporations,
A wealth of experience in maintenance strategy and planning in operational envronments.
Achievements
Following the successful operations management of the London Area of the South East Prime contract, consisting of 27 sites ranging from accommodation centres, office blocks, premier establishments including the Royal Palace Guardrooms, Regents Park Barracks, including museums, highly trafficked public tourist areas and sensitive, critical military installations I joined Sodexo as a Project Manager in September 2007. This also included PPM planning and development.
An integral part of a specialist central team responsible for FM operational and project management within Sodexo I was initially appointed to the hospital PFIs as the hard FM lead to improve service delivery and introduce standardised operating systems and compliance, and as the National Director for CES, the catering equipment maintenance segment of Sodexo Technical Services I streamlined the business to meet the company’s overall objective of becoming a leading IFM business.
I moved to G4S Integrated Services as the Senior Area Engineering Manager South where I was responsible for the total delivery of all engineering service delivery across a large portfolio of Health Care and Education Contracts. This included overall management and responsibility for the engineering team, coaching and development and client interface activities.
Qualifications and Continued Professional Development
B.A. Hons. (Architecture) BTEC HNC – Building Studies
City & Guilds 4351, 4353 & 4354 – AutoCAD H.R. Diploma
I.O.S.H. Managing Safely Leadership in Action (Shaper)
Competency Interviewing M.S. Exchange Server 5.5
L.A.B. Profiling Clients for Life
Contract Management Advanced Presentation
IEMA Foundation Certificate in Environmental Management Associate IEMA
Member of BIFM
Career Summary
Senior Area Engineering Manager – South of England
G4S Integrated Services, Trinity Buoy Wharf, London Mar 2011 – May 2013
Initially appointed as the Contracts Manager responsible for the London Liftco Health Care contracts I was rapidly promoted to the Area Engineering Manager. Involved in bidding and formulating negotiations and the day to day operations of all engineering related matters in the south of England I recently took my leave of G4S to travel around SE Asia for 3 months..
I was responsible for all engineering delivery and quality including the introduction of standardised systems and good practises, all commercial aspects including monthly financial reporting, client liaison including advising and submitting reports and business plans and the development of business continuity plans in both critical NHS buildings and large education PFIs.
National Operations Manager / Director 2007 – Nov 2010
Sodexo Technical Services, Harold Hill, Romford, Essex
Appointed as a Project Manager within the central team for Sodexo FM, I was initially tasked to review the Sodexo PFI hospital portfolio, a segment of the business which was under intense scrutiny from the nhs clients. I became personally responsible for the Kings College Hospital contract, as the Hard Services FM and worked closely with the soft services delivery management and the Stakeholders to improve service delivery across the contract. I was promoted to Operations Manager in 2008 after successfully mobilising as the Hard FM Executive for the Sodexo bid to supply a fully integrated FM solution for the HSBC tower in Canary Wharf. In ‘the tower’ I was responsible for the Contract Negotiation, Project Planning, Validation, Due Diligence, Mobilisation and eventual appointment of a steady state manager for a prestigious client in a critical engineering building. Working as part of the senior management team within Sodexo’s first full IFM solution we provided full delivery of all FM services from inception to delivery, formulating and negotiating KPIs and SLAs and liaising with the Global Account Manager to ensure consistent service delivery across the entire client portfolio. Key Stakeholder engagement in the development of a ‘one team’ FM approach with all service providers rebadged as ‘Faclit8’ (8 Canary Wharf).
I was then appointed to the DTR team to ensure incorporation of sustainable maintenance and FM design within the largest PFI contract in the UK which was moving through RIBA design stage D. This involved regular meetings with the segment Architects, M&E consultants and client and constant design reviews to improve lifecycle design and CAPEX allocation. When the incumbent Operations Director of CES was diagnosed terminally ill I took over the running of the Catering Equipment Support segment of the business which was turning over £5M with a brief to develop and grow the business. This was a mainly a centralised help-desk operation which required restructuring and streamlining to meet contemporary standards and client’s needs. This process took a year to complete and involved major strategic alterations and operational improvements. This process has been successfully completed and the segment consistently reports a steady profit. The business development has progressed in line with the service improvements. I had full responsibility for all parts of the business including business development, P&L control and reporting, contract setting and negotiations, Health & Safety within the segment and all operational activities with a team consisting of 45 mobile engineers, 20 kitchen deep clean technicians, 13 administrators and help desk, 3 regional contract managers and various others.
Operations Manager, Maintenance Programmer, Works Service Manager 2001 – 2007
London Area, South East Regional Prime Contract, Interserve Defence Ltd.
A key member of the Senior Management Team responsible for the development and operation of all aspects of a large maintenance contract within the London Area. Joining Interserve in 2001 (then Building and Property Defence) I initially spent 18 months at Mount Pleasant Airfield, Falkland Islands as a Site Engineer/CAD Manager. Personally responsible for large projects, maintenance of the CAD system and as the I.T. Manager I also deputised for the Health & Safety Manager in his absences. Mount Pleasant Airfield was a fully independent operating airfield with all aspects from water and HV generation right through to waste disposal and sewage.
In 2002 I returned to the U.K. as a B&CE Works Service Manager at Brompton Bks., Chatham, Kent where I provided a Clerk of Works Service, specifying work and materials required, managing contractors whilst maintaining budget, quality assurance and health & safety standards within tight timescales. In 2004 I was selected to join the Mobilisation Team on the London area of the South East Regional Prime Contract, initially as a data gatherer where a positive and innovative approach was required to mobilise a large contract in a short period. Each member of the team was responsible for a FM cluster and mine was the Woolwich cluster which successfully transitioned through due diligence and mobilisation. As the contract went live, I was recruited as the London Area Maintenance Programmer, initially responsible for the programming, ratification and amendment of the PPMs across the London Area, liaising with the other 2 programmers to promote standardisation across the entire contract to meet good practice and statutory compliance targets, I rapidly became a key member of the Area Management Team, directly supporting and deputising for the Area Manager as part of his succession plan. Dealing with the day to day allocation of resources, meeting contractual KPI’s, profit margins and long term development of the workforce (160 engineering personnel), focussing on multi-skilling, annual achievements, training and development. Operations management including control of all issues arising from the Call Centre and interfacing with all internal departments and Client representatives as a quarter share of a +£100m FM contract.. My direct reports were the senior FMs of each cluster with the main operational issues arising from the M&E FM works, however any area wide projects of magnitude were considered by myself and the Area Manger prior to dissemination.
Building Technology Instructor 1994 – 2001
Royal School of Military Engineering, Chatham, Kent.
Instructing students from all levels including Clerks of Work, P.Q.E’s etc. in building technology and AutoCAD. Awarded Commanding Officers Commendation. Introduced, managed and maintained City & Guilds awards schemes in both AutoCAD and Building Studies liaising with lead bodies. Also D32 NVQ assessor, Instructor Assessor and rewrote and modernised the military building studies program.
Architectural Technician/Architect 1988 – 1994
Keith Day Partnership and Barnes, Pummel, O’Brien Architects, Gillingham, Kent.
As lead on various large projects, with corporate clients, listed and conservation and retail developments from inception to completion, including in total J Sainsbury plc store in Otford Road, Sevenoaks (£14m), BMW dealerships (U.K. wide).
Royal Engineers, Combat Engineer – Design Draughtsman 1979 – 1988
Germany, U.K., Falkland Islands, Ireland
9 years service in the British Army including hands on construction tasks, design and management of military installations including airports and accommodation in demanding environments and under diverse conditions.
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