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Business Analysis, Requirements Analysis, Systems Analysis, Change Management, Business Processes, MI, Data Analysis, KPIs, Scorecards, Dashboards, Change Requests, Vendor On-boarding/ Management, Stakeholder Engagement and Management incl. SMT,
Project Management (Prince 2 Practitioner , Agile, Waterfall), Line Management, Development of Team, Strategy Design and Business Planning, Data Standards Compliance, Audits and Advanced Excel.
I have had over 10 years’ experience in various positions.
Profile
I am an enthusiastic, dynamic and committed person with all round business analysis experience. I have had hybrid remits of technical, analytical, strategic development, line and project management responsibilities. I have been responsible for a number of projects of various complexities, scales and budgets. I have created and implemented a number strategies related to data and information systems. I’m driven by achieving and performing at a high standard.
Career Summary
02/11 To 10/14
Man Group
Position: Business Analyst (Contract)
Business Analysis / Systems Analysis / Change Management
I was responsible for the data management and associated systems development to meet the UCITS KIID regulatory requirements. I was based in the Operations department, however my role involved engaging with multiple departments within the firm, ranging from Sales, Product Structuring, Legal, Compliance, Marketing, Operations, Risk, Data and Distribution, Middle Office Accounting and Technology; this involved defining, developing and agreeing ownership of data, systems and business processes as well as maintaining regular communication. I also was required to liaise with external vendors across Europe. As well ensuring the regulatory deadline was met, the second phase of the project was to integrate and develop the BAU solution. This required analysing and developing new, enhancing existing business processes, governance frameworks and systems. From a data management perspective, this involved development of data models, feeds, specifications, change requests via BRDs and development of new/existing systems and developing data quality monitoring tools. I used a number of different documentation techniques such as e.g. PFDs, DFDs. ERDs, Data Dictionaries, BRDs, swimlanes, user stories, wireframes, and procedure/rational documents, RACI Matrices and project plans, to ensure there was a shared and consistent understanding.
Business Processes, KPIs, Scorecard, Dashboard Monitoring A series of business processes were needed to be developed to move the project from ‘Project’ to BAU. This involved identifying and understanding current state (As is) processes and develop new processes or integrate into existing processes (To be) using MS Visio and PowerPoint. To monitor vendor performance, I developed KPIs, Scorecards and Dashboards as a well as tactical MI to ensure vendors’ performance was monitored and to identify any possible operational risks.
Business Analysis / Systems Analysis/ Specification / Change Requests
I was the interface between the business and the IT teams. I captured business requirements from which I developed technical specifications/change requests in an Agile environment. I was involved the change control prioritisation sessions, facilitated UAT and managed the various backlogs to determine what developments were done within a given sprint. I needed to analyse any up/downstream system impacts, prior to changes being implemented.
Vendor On-boarding, Vendor Management, Project Management
I was involved in the requirements definition, selection (RFP process) and implementation of new vendors both from a systems and internal/external business process perspective. I project managed vendor implementations and internal systems developments, this involved creating project plans, managing risks, issues, change requests, monitoring budgets, timelines, quality and regular reporting / communication to stakeholders on progress of delivery. Post implementation, I was involved in on-going governance e.g. service review meetings. As a result I built strong relationships with both internal teams and vendors alike.
Product/Regulatory Knowledge
I gained experience in working with fund prospectuses and associated reference data relating to an array of different asset classes for example; Commodity, Currency, Equity, Fixed Income, relating to UCITS, SIVAC, OEICs across multiple domiciles. I was required to have a solid understanding of UCITS IV. I developed a good understanding of the fund registration processes and requirements for the various regulators across Europe.
10/10 To 12/10
Visa Europe
Position: MI and Planning Analyst (Contract)
Key Skills Applied Description
Data Analysis/Reporting I was responsible for producing regular and ad-hoc reporting , using my advanced Excel, PowerPoint, Visio and Microstrategy skills. This involved dealing with a number of senior stakeholders.
03/10 To 08/10
Lloyds Banking Group – IT Supply Finance
Position: Business Analyst (Contract)
Key Skills Applied Description
Data Analysis/Reporting I was tasked to produce, present and develop a number of MI reports/packs for IT Supply Directorates. This involved building stakeholder relationships to not only understand what was required but also to provide MI and data analysis support.
Recruitment I was involved in conducting a number of interviews recruited an MI Lead. In the interim whilst recruiting for this role, I proactively took on a number of MI Lead’s responsibilities.
08/09 To 02/10
Lloyds Banking Group – Executive PMO
Position: Business Analyst (Contract)
Key Skills Applied Description
Demand and Supply Business Analysis I investigated the current position, identified the current gaps, overlaps and synergies related to Demand and Supply, in order to define a “To be” state.
Demand and Supply
Data Analysis/Reporting I was responsible for producing the month Demand and Supply MI for the Executive PMO, including Board level MI. Using my advanced MS Excel skills, I automated the process which resulted in reducing the MI delivery time significantly. I also carried out ad-hoc analysis at short notice.
Data Cleansing / Off Shore Management I managed a group of off-shore resources to cleanse a number of records that were impacting the accuracy of IT Board MI.
03/09 To 07/09
Essex County Council
Position: Consultant (Contract)
12/08 To 03/09
Lloyds TSB (Lloyds Banking Group) – Executive PMO
Position: MI Analyst (Contract)
Key Skills Applied Description
Business/Data Analysis and Reporting I was responsible the delivery of the internal Executive PMO MI to customers. Using my advanced Excel skills I automated a number of the reports to improve the efficiency and accuracy of the MI that was produced. I also created structured documentation to ensure there was clarity amongst all stakeholders. I also used Sharepoint as data capture and presentation tool.
Change Management I was responsible for managing the content of the MI packs by adhering to a defined change management process.
08/07 TO 09/08
Liberata Financial Services – Life and Pensions Insurance
Position: MI Manager, Group Leader (Permanent)
Key Skills Applied Description
Line Management / Development of Team I was responsible for a team of two full-time direct reports. This involved regular one-to-ones, performance reviews and ensuring that their objectives were inline with the team’s and organisation’s business plans.
Strategy Design and Business Planning I was responsible for devising a MI plan for the department. As the team was being formed, there needed to be a number of fundamental activities, measures and controls put in place to set the foundation for more complex projects. I was responsible for the team risk register.
Business/Data Analysis and Reporting The internal and client (SLA) analysis and reporting into my remit. This was a critical aspect of the role due to the associated business risks.
Data Standards / Compliance incl. Financial Crime / Audits / Controls I was involved in developing the MI reporting pack for the FSA i.e. the “Treating Customer’s Fairly” initiative from both an internal and external perspective. This involved developing measures to evidence that we were meeting the regulatory requirements. This included defining the governance process and standards (data owners/roles and responsibilities) which required involvement and input from SMT. I was also responsible for ensuring MI related audit actions were completed in-line with audit recommendations.
Database Operations, Design and Development I developed a number of database solutions that helped streamline and provide better governance for data reporting and audit needs. This helped the organisations’ thinking to evolve from spreadsheets to more robust data capture and reporting solutions.
Working to Deadlines/ Under pressure. Due to the number of internal and external stakeholders involved; the Team and I were required to meet stringent, regular and ad-hoc deadlines.
05/07 TO 07/07
National Assessment Agency
Position: MI Analyst (Contract)
03/07 TO 05/07
Vodafone UK Ltd
Position: MI Analyst (Contract)
06/05 TO 01/07
London East Connexions Partnership Limited
Position: Information Management Services Development Manager (Permanent)
Key Skills Applied Description
Line Management / Development of Team I was responsible for a team of three full-time direct reports, as well as temporary staff. This involved regular one-2-ones, performance reviews and ensuring that their objectives were inline with the team’s and organisation’s business plans.
Project Management
I have managed multiple projects of various durations, complexity and budgets simultaneously. Projects involved internal cross team working as well as using external vendors. I have responsibility for both technical and non-technical projects.. I have strong MS Project skills as well as good interpersonal skills.
Strategy Design and Business Planning I was required to develop an MI/CCIS Strategy including data handling controls measures, which involved dealing with multiple organisations, the software vendor and DfES and other government agencies including Local Authorities. This required me to work closely with Directors team and other senior members of the involved organisations.
Business/Data Analysis and Reporting My team and I were responsible for business performance reporting and conducting data analysis. This involved liaising senior colleagues internally and externally. There were a number of complex internal/external information requests that required prompt responses particularly those from DfES, Board, and Local Authorities, typically this would be drill-down/detailed analysis. I was also responsible to ensure the software and formal data submissions were compliant with the specification requirement set out by DCFS.
Data Standards / Data Legislative Compliance I was also responsible for ensuring that the organisation complies with the legal provisions for data compliance. This primarily involved adherence to the Data Protection Act and Learning and Skills Act. I also lead on data/system standards such as e-GIF and data catalogues. I was involved in developing information sharing protocols which involved multiple agencies.
Database Operations, Design and Development My team and I were responsible for maintaining (including RBS), developing, end user support including providing advice and guidance, training end users, managers and other trainers for CCIS. I was responsible for the creation and sign-off for the requirements specification. I developed extension to the system for a Local Authority’s DAAT this involved the full SDLC.
08/04 TO 04/05
Investors in People UK
Position: Senior Information Manager (Permanent)
Key Skills Applied Description
Line Management I was responsible for two full-time direct reports, as well as temporary staff. This involved regular one-to-ones, performance reviews and ensuring that their objectives were inline with the team’s and organisation’s business plans.
Project Management I have managed multiple projects of various durations, complexity and budgets simultaneously. Projects involved internal cross team working as well as using external vendors. I have responsibility for both technical and non-technical projects. I have delivered a number of projects within schedule and budget, within the overall MI Programme.
Business Planning I was heavily involved with business planning and strategic design solutions. This involved working closely with both the Executive Directors Teams.
Business/Data Analysis and Reporting I was responsible for business performance (dashboard) reporting and answering both internal/Board and external queries. This involved liaising with the SMT. There were a number of complex requests which required detailed data analysis papers on specific sectors; many of these required complex MS Access queries as well as liaising with internal staff and external organisations such as the Learning Skills Council. I developed a scenario model to analyse / forecast current and future trends to enable effective planning to be conducted. I developed an internal on-demand reporting solution (Crystal Reports v10).
Data Standards / Data Legislative Compliance I was also responsible ensuring the organisation’s complies with the legal provisions for data compliance e.g. Data Protection Act and Freedom of Information Act.
Database Design and Development Ensuring the National Database is update to date. On one occasion a data import process failed, this required me to debug and recode a module in MS Access – VBA.
06/04 TO 07/04
Investors in People UK
Position: Information Analyst (Contract)
12/03 TO 06/04
Business Link for London
Position: Data Analyst (Contract)
09/02 TO 08/03
Inland Revenue – Child Support
Position: Business Analyst – Business Development (Permanent)
Qualifications
2014 Prince 2 Practitioner (Re-registration)
2008 Prince 2 Practitioner
2002 Massey University, Wellington – New Zealand
Bachelor of Business Information
IT Skills
I have strong skills in the following software applications:
Analysis/ Communication: MS Office Suite‘10, ‘07, 03,’00 – Advanced skills in Excel and Access both to Advanced Macro level. Use of complex Excel functions. MS PowerPoint. MS Visio. SharePoint
Project Management: MS Project
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