Sales professional and strategic leader with strong commercial and business acumen skills, international experience and a proven ability to negotiate and work within a multi-national and multi-cultural environment. Guiding, motivating and coaching a team to success.
Broad experience in the development of selling across different markets and regions in The Middle East, India, Europe and Switzerland. A decision maker with excellent analytical and interpersonal competences.
Nixon University, District of Columbia, MBA (2015-2017)
Nixon University, District of Columbia, Bachelor of Business Administration
University of St. Gallen, Switzerland, Social Sciences
Thai Airways International Ltd. – Switzerland, Zurich
District Sales Manager
Overall responsibility for achievement of sales and marketing objectives in Switzerland
Leading the sales/marketing and reservation/ticketing teams in Zurich; Building up and strengthening relationship with retailers and key partners
Head of Pricing, distribution and key account management; Market analysis and timely implementation of effective sales activities
Budget planning and control; Developing effective corporate communication and PR
Winning negotiations with tour operators, Corporate and key partners thanks to strong negotiation and personal skills
Introduction of an effective sales strategy and pricing within due time; Motivated and effective leadership and staff management
Strengthening position of Thai Airways in Switzerland
Costa Crociere S.p.A. – Switzerland, Zurich
July 2013-October 2014
Sales and Marketing Leadership on a commercial level; Overall responsibility of directing all activities of the Switzerland office
Planning and implementation of the commercial corporate strategy in the local markets; Monitor market trends and ensure timely market intelligence
Head of key account management; Effective time and staff management
Building up excellent relationship with the trade and cruise partners; Effective and motivated staff management
Reorganization and expansion of Costa Switzerland in just six months
Qatar Airways Ltd. – Oman, Muscat
April 2012–November 2012
Contact Center Manager
Management of contact center in Muscat with 120-200 staff.
Ensuring reliable operation and consistent target achievement in the areas of productivity, cost efficiency, quality and sales conversation.
Optimising processes, procedures and workflows
Successful recruitment of qualified staff based on the national omanisation; Timely training of new staff; Professional staff assement and restructuring plan to increase service level
Qatar Airways Ltd. – Kingdom of Bahrain, Manama
October 2008–April 2012
Country Manager – Bahrain
Leadership on a strategic and commercial level of sales and marketing, HR, airport services, finance and cargo
Implementation of regional strategy in local markets to achieve profitable sales revenue; Effective planning and execution of sales and marketing activities to achieve sales targets; Promotion of company brand, products and services through the primary distribution channels
Optimisation of pricing, segmentation and direct sales; Responsible for motivating and effective leadership; Staff recruitment and individual career plans
Successful restructuring Bahrain station; Effective and motivated leadership of a multicultural team
Annual sales and market share increase over budget; Optimisation of HR and time management
Effectual segmentation, pricing and distribution; Implementation of separate leisure, corporate and e-commerce sales teams
Qatar Airways Ltd. – India, Chennai
August 2007–October 2008
Area Manager – South India
Commercial and operational responsibility of South India; Operation of daily flights at five stations in South-India
Responsible for Sales and marketing, market research, pricing, distribution, customer services, finance, HR; Budget planning and control
Management and leadership of 40 employees at five locations; Implementation of e-commerce; Airport services and management
Successful and independent management of South-India; Building up new station in Chennai
Strengthening position of Qatar Airways in South India; Highly motivated sales teams and best collaboration with country manager – India
Promotion and transfer after just one year to Country Manager-Bahrain
OSP AG Organisation for Personal Services – Switzerland, Zurich
August 2003-August 2007
Manager Tourism and Sales Europe
Business development and sales – Europe; Budget planning and control; Market, competitor and product & services analysis
Develop ideas, suggestions for further training, special services; Analysis of sales territory-based priorities; Acquisition of new customers in Europe
Key account management; Head of the recruitment teams in Europe; Planning and implementation of recruitment seminars and workshops
Leading the recruitment assistant training; Customer services and quality control; Management reports
Successful recruitment of tour guides in Europe for summer and winter season; Increasing quality and loyalty of selected tour guides
Winning key account management and strong business relationships; Optimising profit by reducing costs but increasing standards
Cathay Pacific Airways Ltd.– Switzerland, Zurich
August 1999–April 2003
Sales and Marketing Manager – Switzerland
Overall responsibility for achievement of sales and marketing objectives; Leading the sales and marketing teams in Zurich and Geneva
Market analysis and timely actions due to market and fare changes; Planning and implementation of new sales strategies
Maximising revenue by segmentation, distribution channels and pricing; Budget planning and control
Building up and strengthening relationships with retailers and key partners; Developing corporate communication and PR;
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