CV, Retail And Facilities Manager Targeting Saudi Arabia

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Serial No: 32747

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Skills keywords: administration, business development, customer service, management, retail and purchasing

Short Bio:

Business graduate with 4 years of retail management experience and 4 years working with facilities management. Able to demonstrate excellent interpersonal, communication, negotiation and networking skills through working in the UK, EU and Asia .Key objective is to join a successful organisation and enhance my career by playing top management role where I am involved in decision making.

Current location:  England, United Kingdom - View on map

Nationality: Srilankan

Preferred Sector of Employment:  Retail Wholesale and Purchasing, General Management

Spoken languages: english, Hindi, Malayalam, Singhala, Tamil, Urdu

Location I am interested in working: Anywhere

Profile

Recent business graduate with 4 years of retail management experience, and 4 years working with facilities management. Able to demonstrate excellent interpersonal, communication, negotiation and networking skills through working in the UK, EU and Asia .Key objective is to join a successful organisation and enhance my career. Playing a role of top management in part of decision making in the organization, business development and developing strategic plan to the organization which is cope up with the economic condition which allows grow our organization in the future.

Professional Memberships

• Retail Management

• Chartered Management Institute

• IEE

Work Permission

Eligible to apply for permission to work for 3 years under Tier 2 general upon receipt graduate job offer from a Tier 2 employer sponsor.

Academic Qualifications

• BA (Hons) Management and Business, University of Glyndwr, UK (Completed)

Module covered- Global marketing, Strategic operations and Management, Managing workforce and Commitment, Research project, Customer relations management.

• HND Level 5 (Approved Business Management Qualification by EDEXCEL) (Completed)

• Postgraduate Certificate MBA Masters of Business Administration (Ongoing)

• Diploma Electrical & Electronics ENG. City & Guilds (Completed)

Employment Summary

2010 – Ongoing
Manager in Spar Retail Store

• Understand and implement strategies for positioning the product in the marketplace against competitions and identify new business.

• Evaluate & monitor the competitor’s products through development and implementation of marketing strategies.

• Collect and analyze data on customer preferences, needs and buying habits to identify potential markets and factors affecting product demand.

• Maintaining the social media profiles of the business

• Maintaining the social media profiles of the business

• Managing and motivating a team to increase sales and ensure efficiency;

• Managing stock levels and making key decisions about stock control;

• Analysing sales figures and forecasting future sales volumes to maximise profits;

• Analysing and interpreting trends to facilitate planning;

• Using information technology to record sales figures, for data analysis and forward planning;

• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;

• Ensuring standards for quality, customer service and health and safety are met;

• Resolving health and safety, legal and security issues;

• Responding to customer complaints and comments;

• Promoting the organisation locally by liaising with local schools, newspapers and the community in general;

• Organising special promotions, displays and events

Achievements

• Set up a complaint handling procedure that reduced response times by 5% and increased customer satisfaction by 10%.

• Negotiated lower rates with suppliers which enabled the company to purchase more stock and increase its volume of sales by an additional £1m

• Devised and implemented a new customer loyalty scheme which saw an uptake of more than 20000 new customers and new orders worth over £1.5m.

• Boosted sales of confectionaries of £60,000, representing a 27% increase year-on-year.

2007-2010
BK Gulf LLC Supervisor & Asst. Manager – Hotel Atlantis Dubai

• Fully responsible for Engineering & Facilities department.

• Prepared management reports and variance analysis for occupancy expenses.

• Assisted in the planning and coordination of the Electrical and Civil drawing process.

• Reviewed calculation of fees (administration, management) for consistency and reasonableness.

• Provided Engineering interpretations and support to other departments in the organization.

• Conduct Rate Reviews/Billing disputes and credits with guests upon request

Software- ‘Concept 500’

Achievements

– Joined as an Electrical Foreman and worked my way up to become an Asst. Manager within a short period of time.

– Worked as a Night Shift Manager in facility department in Hotel Atlantis Dubai. And covered Electrical, Mechanical and Civil Maintenance.

– Have been awarded as the Facility Management Team of Year by department of Facility-Dubai

2004-2007
Gunathilake Construction

• Gained an in-depth knowledge in how to effectively consult with building construction society.

• Provided analysis and monthly comments on progress report of clients’ Task and Completion of a comprehensive up-to-date database of clients in order to remain aware of their Portfolios.

• Assisted analysts on filings, re conciliations, administrative tasks.

Achievements

– Improved my numerical skills and learnt the basics of Construction world. Especially in construction drawings such as Electrical, Mechanical and Civil.

– Have participated for building workshops including Electrical, Mechanical and civil organized by Skills international technical association.

Other Information

• Language fluency: Fluent in both written and spoken in English, Tamil, and Sinhala. Can speak Hindi and Malayalam fluently.

• Computer Proficiency – MS office(Advance(Advance user)

• Interests: Playing cricket and small businesses through social medias

References

Available on request