IT & Quality Management professional, with over twelve years of work experience in Quality Management, software quality assurance & testing, ISO 9001 implementation & management, internal quality auditing, operations & project coordination, project management, customer support & training. I have done graduation in computing science (Bachelor of Computer Sciences) from Pakistan, Masters in Quality Management from University of West of Scotland, UK and IRCA UK Certified ISO 9001 QMS Lead Auditor.
Education And Qualifications
M.Sc. Quality Management (2006-08)
University of the West of Scotland, Scotland, UK
Bachelor of Computer Science (1995-97)
The National College, Lahore, Pakistan
ISO 9001:2008 Certified Lead Auditor (IRCA UK) (2012)
Direct Assessment Services (DAS), Islamabad, Pakistan
Certificate in Total Quality Management & ISO (9001:2008 2011)
Skills Development Council, Islamabad, Pakistan
Certificate in Time Management (2009)
New Horizons Computer Learning Centers, Glasgow, Scotland (UK)
Certificate in Transition from ISO 9001 to CMM (2004)
Pakistan Software Export Board, Islamabad, Pakistan
Certificate in Internal Quality Audit (2002)
Quality Professionals (Pvt.) Ltd. Lahore, Pakistan
Diploma in Software Quality Management (2002)
Pakistan Institute of Quality Control, Lahore, Pakistan
Diploma in Web Development (2000)
LDC IT Education Systems, Rawalpindi, Pakistan
Quality Consultant & Lead Auditor (Dec. 2011 – to present)
Opal Consultancy Services (Pakistan)
Provide management consultancy to customers regarding ISO standards and other international excellence models, TQM, Quality Tools & techniques.
Provide training on Total Quality Management, ISO Standards, Management System Auditing, Internal Quality Auditing, Quality Tools & Techniques, and Quality Principles.
Facilitate customers in Gap Analysis, system planning, implementation and certification of ISO Standards.
Facilitate customers in defining, implementation and management of processes, quality & other management systems and integrated management system.
Facilitate customers to choose right technology for implementing quality management system.
Deputy Director (Quality) (Apr. 2011 – Nov 2011)
Riphah International University (Pakistan)
Define, implement and manage quality management system as per ISO 9001:2008 requirements.
Coordinate the activities of the quality enhancement cell.
Defining, implementing and analyzing quality assurance processes
Facilitate departments in preparing self assessment reports
Perform departmental reviews to ensure follow up of quality practices
Conduct quality awareness sessions in university
Define and implement project plan for quality enhancement projects
Perform resource allocation, budgeting and monitoring activities
Participate in higher education commission meetings for quality enhancement
Manage QEC HR resources
Participate in quality review meetings
Review departmental KPIs and ensure their implementation
Perform data analysis and generate quality related reports
Operations Coordinator (Sept. 2008 – Oct 2010)
KeyPoint Technologies (Scotland, UK)
Coordinate the activities of the operations group; determine performance objectives, metrics and tools for ensuring operational excellence.
Provide support in ensuring smooth functioning of product engineering, quality control and assurance, release management, customer support and IT administration functions.
Participate in Process Improvement and Software Tool Committees focussed on improving processes, systems and tool sets related to the afore-mentioned functions
Participate in Planning Efforts of the customer projects to ensure that best-in-industry process for development, customer support and back-office are delivered across each initiative.
Contribute to quality control process and internal quality audits
Develop a culture focused on delivery of superior customer support
Work with customer facing functions in implementing customer satisfaction programs and ensure that required measures are taken to improve customer satisfaction levels
Drive issues to closure with appropriate cross functional owners
Defining and Implementing Quality Management System based on ISO 9001:2008 requirements
Perform time sheet development, compilation and management activities
Software Quality Manager (May. 2001 – Sept. 2005)
Datels International (Pakistan)
Quality Assurance Engineer (Oct. 2000 – Apr. 2001)
Diyatech Pakistan (Pakistan)
Quality Assurance Engineer (Aug. 1999 – Oct. 2000)
Ultimus Pakistan (Pakistan)
Quality Assurance Engineer (Jan. 1998 – Apr. 1999)
Excellence Solutions (Pakistan)
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