CV, Projects, Office Manager, Admin, Trainer, Events In Frome Area

I am currently available for work
Serial No: 22415

Skills keywords: events, office manager, project coordinator, trainer
Short Bio:

I have experience as a Product coordinator/specialist for various organisations including NHS and City/County Council and on international projects. Delivery of training workshops for technology implementation and roll-out projects (Windows 7 & iPads) also events coordinator / office manager / HR support / PA.

I have managed bands, set up creative workshops and am trained to teach Silver Clay jewellery. I also volunteer with adults who have disabilities.

Current location: England, United Kingdom - View on map
Nationality: British
Preferred Sector of Employment:  Admin and Clerical, education and training, IT and Technology
Spoken languages: english
Location I am interested in working: United Kingdom

Education & Qualifications


• First Aid (Oxford)

• Oxford School of Photography – DSLR

• BSL – British Sign Language Year 1

• Art Clay Certification Level 1 (Teaching qualification) – London Jewellery School

• Basic & Advance Art Clay – London Jewellery School

• South London & Maudsley Awareness Training – Safeguarding Children & Adults

• South London & Maudsley – Fire training

• Intranet Management – ITESOFT.Share – dedicated to Electronic Document Management and Workflow

• Microsoft Project Essentials 2000/2002/2003 – London

• Implementing Microsoft Windows SharePoint Services 3.0 – M5060

• Training & Support Officer – 6 weeks training in Malaysia at Head Office

• Microsoft Desktop Support Technician – XKO

• Isle of Man Civil Service – Typing

• De Montfort University, Lincoln (Riseholme)

Higher National Diploma in Business & Finance (Distinction) 1991 – 1993

EMFEC II Word Processing (Distinction) 1992 – 1993, EMFEC I Typing (Distinction) 1991 – 1992

First Diploma in Business & Finance (Merit) 1990 – 1991

• St Joseph’s, Lincoln – 8 GCSE’s


Career Summary

Volunteer – Mencap, Oxford
(March 2011 – To Date)

I assist with a social group of adults with learning disabilities. The club meets every Wednesday between 7pm – 9pm, an average of 60 members attend each week to play bingo, listen to music, partake in crafts and socialise with one another. We serve sandwiches and refreshments and have a tuc shop available.

Federation of Ophthalmic and Dispensing Opticians – FODO
(February 2014 – to date)

HR Support & Office Manager & PA to CEO

• Email management (CEO)- drafting, responding, prioritising and printing

• Effective diary management involving sound judgment about the time required for travel

• Organisation of meetings, preparation of agendas, circulation of relevant papers

• Preparation of confidential correspondence, PowerPoint presentations and Word/Excel documents.

• Proof reading and amending documents/correspondence to ensure 100% accuracy on all work produced

• Compile and manage travel itineraries, achieving competitive pricing

• Organise and manage corporate entertainment as necessary, ensuring all arrangements run smoothly

• Meeting and greeting visitors at all levels of seniority

• Preparing letters and contracts of employment, chasing references

• Preparation, reconciliation and submission of travel and corporate expenses in a timely manner

• Recording of customers’ payments, banking of cheques.

• Maintaining office systems, including data management and filing

Oxford City Council/Oxford County Council
(December 2010 – October 2013)

ICT Project Co-ordinator & iPad Specialist – (March – October 2013)

• Support users through Windows 7 and Office 2010 upgrade

• Training and support for smooth transition to Windows 7 and Office 2010 software

• Application testing & research where applications are incompatible

• Investigate usage and licensing of unidentified software – identify upgrade/replacement/retirement

• Create test plans to ensure virtualised clients / web based apps are sufficiently tested

• Ensure all users are communicated with effectively – aims and objectives of the Windows 7 project

• iPad: build iPad to spec, test online applications, training & support for Directors/Councillors, produce all relevant support materials

Offices For The Future (OFTF) Equipment Co-ordinator
(April 2011 – March 2012)

• Project Manage roll out of new laptops to City Council employees for home working

• In-house training on office systems software & hardware for home working using VPN & CITRIX key fobs

• Installation and patching of Mitel VoIP telephones

• Procurement ordering and dispatching

• Preparation of documentation provided to support home working

• Development of data sheets to support the project

• ICT support & 1-2-1 support

• MFD support

Desktop Analyst-
(December 2010 – April 2011)

• Working on IT Service Desk providing first line fault resolution service

• Incident Management – resolving ICT issues in accordance with ITIL processes

• Log all calls using SupportWorks

South London & Maudsley NHS Foundation Trust (SLaM)
(September 2008 – December 2010)

Business Development/Commercial Support Co-ordinator

• Lead on current tenders in the absence of Head of Business Development

• Managed contract information, created systems to log process of Tenders, managed organisational filing system & contact database

• Developed an internal MS-Project 2003 training program to be delivered to directorate staff and provided training

• Performed project schedules in MS-Project for the delivery of ITTs and new initiatives

• Support local boroughs with the development of their Psychological Therapies marketing brochures

• Upkeep of intranet website including editing and formatting of documentation

• Liaised with auditors

• Scan for new business opportunities through OJEU/ HSJ and other electronic/hard copy journals

• Deal with requests from commissioning organizations for information, and liaise with the relevant clinical and infrastructure departments accordingly.

Events Co-ordinator & PA to Business Development consultant

• Organise all aspects of venue & catering

• Deal with both telephone and face to face enquiries

• Negotiate type and cost of service

• Responsibility of budgets

• Assign and coordinate staff for events

• Set up program of event and evaluate the service provided

• Collect and analyse data on projects undertaken and report on outcomes

• Organisation of Account Management Team meetings

Norwich Employment (October 2006 – September 2008)

Various long & short-term temporary roles: Anglian Windows / Bernard Matthews / Norfolk Constabulary & Anglia Crime Team / HSBC Insurance UK / Norwich City College – PA, Marketing, Office Manager, Events

Isle of Man Employment
(August 2003 – October 2006)

Learning Resource Manager (IOM International Business School)

• Management and development of the Learning Resource Facilities and systems

• Setting up PC’s, installing software, assigning personal drives & printers

• Re-mapping networks & phone systems

• Perform daily backups

• Provide student inductions

• Events organisation

• Diary & telephone management

• Book meetings & travel arrangements

• Maintain paper & computerised records

• Stationary & stock management

• Update of website and company templates

• Maintain confidential and classified filing system


IT Support (Dickenson Cruickshank Law)

• Installing and configuring computer systems

• Diagnosing and solving hardware/software faults

• Logging customer/employee queries

• Analysing call logs to spot trends and underlying issues

• Re-mapping networks & phone systems

• Perform daily backups

• IT helpdesk – support and troubleshooting in Windows XP/Microsoft Office


American Security International Ltd (AIG Inc.) Insurance Services

• Devising and maintaining office systems, including data management and filing

• Arranging travel, visas and accommodation screening phone calls, enquiries and requests, and handling them when appropriate

• Meeting and greeting visitors at all levels of seniority

• Organising and maintaining diaries and making appointments

• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager

• Producing documents, briefing papers, reports and presentations

• Organising and attending meetings and ensuring the manager is well prepared for meetings

• Liaising with clients, suppliers and other staff.


Office Manager, promoted to Training & Support Officer, Project Team Member (ViewPoint Software Services Ltd)
(April 2002 – August 2003

• Client support for the Isle of Man & Europe

• Responsible for set up of new office

• Programme system to meet client requirements

• Record client needs to better the programme

• Organise training events

• Help desk

• Organise Viewpoint training department to run as internet café for Isle of Man Youth Games

• Sole charge of office


Project Specialist, Promoted to Project Manager (Orderwise Software)
March 2001 – April 2002:

• Installation of software and training within UK (linked with Sage Accounts)

• Organise quotations & negotiate contract

• Arrange specification and requirements for product specialist

• Provide aftercare service

Further work history:  1994 – 2001

• Travelled New Zealand, Australia & Europe – worked on a contract basis.

• Head Chef (Whitbread Plc) – Supervision of staff and rotas, maintained health & safety, food hygiene standards, stock and deliveries, prepared meals for 50+ covers.

• Chef (Rafters) – Maintained Health & Safety and food hygiene requirements, prepared meals for 100+ covers, stocktaking.

• Bar Person (Rovers Return) – Preparation of bar and bar area, Service to customers, Stock takes etc.

• Volunteered – Gibraltar Point Nature Reserve – assisted with butterfly trails and moth studies.

• Volunteered – Riseholme College & Cowley School: assisted with the partial hearing unit.


Relevant Skills

• Typing speed of 70 WPM

• Fully computer literate using – Microsoft Office Suite, including: – Word XP/2000/97/95, MS Project 2000/2002/2003, Visio, Outlook, PowerPoint, Excel, Microsoft Publisher, Microsoft Office, VoIP Phones and SupportWorks

• Experience in Windows Professional, Access, ProTrack, Access Accounts, Dreamweaver, Sharepoint Server 2007 (MS5060) Sametime, DameWear, Lotus Notes, OrderWise (Sage) and ViewPoint and EViews

• Strong communication skills (written and oral), excellent organisation and inter-personal skills