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Serial No: 40711

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Short Bio:

Sr. Network & Technical Support Engineer
(July 2005- Jan 2016)
Skills: Server Administration: 2008/2012 Server , MS-Exchange 2010/2013, Switching, Routing & Tshoot/ Security: CCNA/CCNP, Firewalls : (IDS/IPS/VPN), SIEM, Qualys, Nessus, Win-XP/Vista/7/8/10, HTML and MS-Word/Excel/PowerPoint/Access, Virtualization: Hyper-V, and Photoshop.
Implementation of WAN/LAN networks, Web-Filtering, VLAN's, VTP, PVST, RSTP,MST on switches, HSRP/VRRP, high-availability, VPN, Server 2008/2012 R2 Administration.

Current location:  Riyadh Province, Saudi Arabia - View on map

Nationality: INDIAN

Preferred Sector of Employment:  IT and Technology

Spoken languages: Arabic, english, Hindi, Telugu, Urdu

Location I am interested in working: Anywhere

Qualifications

• M.S (Passed with Merit)-Network Technology, University of East London, United Kingdom, 2010-2011.

• Advanced Professional Diploma in Management Studies (BTEC Level 7), Edexcel, United Kingdom,  2009-2010.

• Bachelors Degree in Engineering (B.Tech-ECE), Kakatiya University, India,  2001-2005.

Professional Skills

• Server Administration: Win-2003/2008/2012 Server (MCSA/MCSE), MS-Exchange 2010/2013

• Switching, Routing & Troubleshooting: CCNA/CCNP.

• Security: CCNA/CCNP.

• Firewall: Cyberoam, Cisco ASA 5500/5500-X Next Generation Firewalls.

• Security Management: SIEM, Qualys, Nessus.

• Operating Systems: Win-XP/Vista/7/8/10.

• Web/Office Software: HTML and MS-Word/Excel/PowerPoint/Access.

• Developer Tools (GUI): Oracle Developer (Forms and Reports 6i).

• Virtualization: Hyper-V and VMware vSphere ESXi (Basics).

• Other Skills: Photoshop.

Career Summary

Sr. Network Infrastructure & Technical Support Engineer
Saudi Binladin Group (Beneficiary: Advanced Hitech for Contracting L.L.C) Jeddah, KSA
(July 2015- Present)

Key Responsibilities:

• Designing and Implementation of WAN and LAN networks for new/existing locations.

• Audit of network-level changes and maximizing network security through CISCO ASA 5515-X firewall with integration of ACL.

• Application Visibility and Control on network traffic and bandwidth.

• Apply Web-Filtering to restrict the users who are browsing unwanted Web-URL(s).

• Configure VLAN’s, VTP, PVST, RSTP and MST on Cisco, D-Link switches.

• Configure HSRP/VRRP for failover, high-availability and NAT on routers.

• Add redundant links to switches for high availability and avoid disconnection problem for users and Configuring STP for preventing loops in the network.

• Configuring Static routing and dynamic routing with RIP/OSPF/EIGRP/BGP protocols.

• Enabling Voice features on Cisco switches and Configuring VoIP Phones.

• Configure Access and Trunk features on Cisco and D-Link switch ports.

• Implementing Site-Site VPN (IPsec-VPN) through router/firewall.

• Implement Remote Access VPN through internet for connecting remote users.

• Quickly identifying & rectify configurations and network Layer 1 problems for maximizing network up-time for fast availability of the Internet & Applications.

• Installation and administration of BIT DEFENDER Gravity Zone Business Security antivirus for servers/users for securing the network, OS and software applications.

• Monitoring the network using tools such as LAN Sweeper and MyLanViewer.

• Daily Monitoring of Event Logs using SIEM application & provide periodic reporting on networking and information security issues.

• Assigning and limiting internet bandwidth for users depending upon their level and preventing unauthorized users from accessing the internet or network.

• Deployed New Physical windows server 2012 R2 OS as per requirements at Head office.

• Deployed New Virtual Server and installed multiple OS (2012R2) in single Virtual Server saving the cost of multiple Physical Servers requirement.

• Administration of Windows server 2008r2/2012 (AD, DHCP, DNS, DFS-File sharing) and IIS.

• Testing for configuration errors and weakness in Ms-Windows desktops/servers and OS hardening, data protection, user account activity and audit logging.

• Support for remote users using team-viewer, remote desktop and over the phone.

• Troubleshoot & resolve issues with desktops, servers, hardware and networks.

• Manage backups and restoration of data for physical and Virtual servers, routers and firewall devices.

Sr. Network Infrastructure & Technical Support Engineer
M. Binladin Company (BCS), Jeddah, KSA
(Mar 2013- Aug 2014)

Key Responsibilities:

• Audit of network-level changes and maximizing network security through Cyberoam firewall with integration of ACL.

• Configure VLAN’s, VTP, PVST, RSTP and MST on Cisco switches.

• Configure HSRP/VRRP for failover, high-availability and NAT on routers.

• Add redundant links to switches for high availability and avoid disconnection problem for users and Configuring STP for preventing loops in the network.

• Configuring static routing and dynamic routing using RIP/OSPF/EIGRP/BGP protocols.

• Enabling Voice features on Cisco switches and configuring VoIP Phones.

• Configure Access and Trunk features on Cisco’s switch ports.

• Implementing Site-Site VPN and Remote Access VPN for connecting remote users.

• Designing and Implementation of WAN and LAN networks for new/existing locations.

• Implemented point-point or point-multipoint AP’s using Ubiquity’s Wireless Networking devices such as NanoBridge-M2/M5, NanoStation-M5, etc.

• Quickly identifying & rectify configurations and network Layer 1 problems to minimize the network down-time for fast availability of the Internet & Applications.

• Installation and monitoring of Antivirus software like McAfee, Kaspersky End Security 10 (Windows servers/users) for securing the network, OS and software applications.

• Monitoring the network using CYBEROAM and software like MyLanViewer.

• Daily Monitoring of Event Logs using SIEM application & provide periodic reporting on networking and information security issues.

• Assigning and limiting internet bandwidth for users as per their levels and preventing unauthorized users from accessing the internet or network using Cyberoam Firewall.

• Deployed New Physical windows servers 2008/2008 R2/2012R2 Operating systems.

• Deployed New Virtual Server and installed Multiple OS (2008r2/2012) in one Virtual Server saving the cost of multiple Physical Servers requirement.

• Administration of Windows server 2008r2/2012 (AD, DHCP, DNS, DFS-File sharing) and IIS services.

• Testing for configuration errors and weakness in Microsoft Windows desktops and servers and OS hardening, data protection, user account activity and audit logging.

• Virtual Machine migration (Complete server or OS migrations) using HYPER-V.

• Installation, administration and management of Exchange server 2010/2013.

• Support for remote users using team-viewer, remote desktop and over the phone.

• Troubleshoot & resolve issues with desktops, servers, hardware and networks.

• Manage data backups/restore for physical/virtual servers, routers and firewall.

Systems/Network Infrastructure Engineer
Amity Computers Limited (Consultant Services), London, UK
(Oct 2009- Dec 2012)

Key Responsibilities:

• First/Second/Third Line user support, troubleshooting and providing solutions for the front line support folks, guidance and trained when required.

• Develop a deep understanding of company applications, and how to support them.

• Installing different software applications on users’ computer as instructed.

• Answer helpdesk request tickets via web interface and address urgent issues quickly

• Prepare new servers, optimize and upgrade existing servers and perform server surveillance, monitoring and maintenance.

• Distribute computers, printers & their related peripherals according to assigned schedule and assists in capacity planning of computers

• Design, test and implement new technology trends in IT.

• Install antivirus, spam protection software and provide security solutions.

• Restricting unauthorized installations of new software on users PC.

• Securing data center using Firewalls, IDS/IPS and documented or scripted processes.

• Provide continuous feedback to local and remote users.

• Troubleshooting of TCP/IP and performance optimization across networks.

• Installing and Configuring networking components like switches, routers, hubs, bridges, gateways, modems and firewalls.

• Provide Site-Site and remote access VPN solution for remote users.

• Staying and deploying new Networking Technologies related to switching & routing.

• Provided End to End network solutions using Static routing and dynamic routing protocols such as RIP, EIGRP, OSPF and BGP.

• Designed and Implemented WAN using PPP and Frame-relay model.

• Create, modify and manage VLANs and also configure VTPs.

Jr. IT Systems/Network Support Engineer
Saudi Binladin Group (Tunnels, Dams & Rock Stabilization), Makkah, KSA
(Aug 2007 – Aug 2009)

Key Responsibilities:

• Designed, implemented, and supported LAN, WAN, and wireless networks of more than 10 systems.

• Hands on Experience on Servers like Intel, HP and Dell.

• Administration and troubleshooting of Windows 2000/2003/2008 server operating systems.

• Ability to troubleshoot resolve issues with desktop server hardware and software.

• Perform periodic system audits and health checks to assure safety, compliance and availability.

• Supporting remote users to solve problems related to networking and PCs

• Worked on networking components like switches, routers, hubs, bridges, gateways, modems and firewalls.

• Configuring firewall and security configurations

• Maintained VPN and security infrastructure including-Implemented and configured a remote VPN solution for developers using Microsoft RRAS (VPN Server).

• Provided security initiatives to prevent intrusion detection and virus protection.

• Configure DHCP, DNS and WINS servers.

• Design and implementation of Network Cabling and Crimping of RJ-45 jack.

• Analyze and troubleshoot end-end connections on fiber cable or Ethernet.

• Configuring and discovering printers for sharing on network.

• Installation and configuring of oracle Database after setting the environment.

• Create and manage user accounts and groups with advanced security permissions.

• Grant and Revoke of privileges to and from Users.

• Creating front-end Applications Using Oracle forms developer 6i.

• Developing reports based on daily basis and expenditure using Oracle reports developer 6i.

Technical Support Specialist/Network administrator
Y.S Computers, Warangal, India
(Jun 2006-Jul 2007)

Key Responsibilities:

• Installation of new servers and administration of all servers.

• Managing smooth functioning of operating systems including Win2000/XP/Vista on users PC.

• Build, maintain and troubleshooting of servers, hardware & software

• Perform daily backup for Servers and Software applications (if recommended).

• Experience in troubleshooting TCP/IP services.

• Knowledge on Nortel, Cisco and 3com networking components

• Good knowledge of firewall and security configuration implementation.

• Analyzed and gathered business information and user requirements providing clear-cut functional requirements.

• Perform periodic system audits and health checks of devices to assure compliance and SLA.

Technical Support Engineer (Software/Hardware)
SSI Ltd
June 2005-May 2006)

Key Responsibilities:

• Assembling, installation, upgrades and troubleshooting of motherboards (P1 to P4), operating systems (Win98/2000/NT/XP) for clients/customers.

• Provide solutions on troubleshooting (software/hardware) for local & remote clients through internet and over the phone.

• Server upgrades and deployments including Server 2000, 2003 and 2008.

• Diagnose and provide solution on hardware/software issues related to servers/PCs.

• Backup of Servers/Workstations and assist in disaster recovery.

Additional Skills

• Positive thinker, problem-solving and decision-making skills.

• Self-started, Research oriented and Application of fundamental concepts.

• Quick Learner, Hardworking, Adaptive and work within timescales.

• Ability to handle a given task with full dedication and interest to achieve the goal

• Ability to work in pressure, individual/team environment & coordinate among team members.

• Capable of leading a team and provide the best results.

• Attention to details and accuracy and able to prioritize & plan own work.

• Strong Interpersonal skills of communication and a good communicator at all levels.