CV, Malaysian Business intelligence developer seeking work in UK

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Serial No: 37693

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Skills keywords: analyst, business intelligence, consultant, developer, engineer, microstrategy, report, software engineer, support, system

Short Bio:

I am currently have ended a contract with Entiis Malaysia as a software engineer and my job scope is focusing on support for the ID management solutions used by the user.
I am the key person for the issue management and assist the project management on the incidents log and project weekly meeting.

Current location:  Pahang, Malaysia - View on map

Nationality: Malaysian

Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services

Spoken languages: english, Hindi, Japanese, Malay

Location I am interested in working: Anywhere

Objectives

Seeking career opportunity with IT opportunities where my professional abilities & leadership skills in system support, ETL, business intelligences and development will be fully utilized and shared with my current or new colleague in a challenging and different environment.

Experience

SOFTWARE ENGINEER (CA IdentityMinder) ▪ DEC 2014 – NOV 2015 [Contract]

ENTIIS MALAYSIA SDN BHD▪ PETALING JAYA, SELANGOR, MALAYSIA

• Work with client-side resources to deploy and support CA Identity Management solutions in high-availability environments

• Work with project team to plan and execute deployment and support of Identity Management Solutions for our client

• Develop Implementation and Configuration Guides for the Identity Management Implementation

• Respond to client calls for assistance with Identity Management

• Assisting Project Manager in Weekly Project and Log Issue Meeting

SUPPORT CONSULTANT (CODA Financial & HRMS) ▪ DEC 2013 – SEPT 2014

UNIT 4 MALAYSIA SDN BHD▪ PETALING JAYA, SELANGOR, MALAYSIA

• Resolves clients’ application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancements

• Keeps customer informed of how and when problems are resolved

• Involved in any additional follow up testing and troubleshooting

• Install standard upgrades/updates/patches/releases as necessary, investigate, research, replicate test and resolve client issues in a timely manner

• Resolve client problems through effective listening skills, positive action, information gathering

• Adhere to the Service Level Agreement to ensure customer satisfaction

• Escalate and follow up tickets with R&D

• Identify Clients training and consultancy needs

• Assist in implementation, support and maintenance of software applications.

TECHNICAL ARCHITECT (Document Management System) ▪ OCT 2012 – JULY 2013

INFOCONNECT SDN BHD▪ PETALING JAYA, SELANGOR, MALAYSIA

• Involve in requirement gathering session together with Business Architect.

• Involve in software and application analysis and design.

• Involve in project solution architecture design.

• Involve in tender technical compliance.

• To be able to provide hardware sizing.

• Develop user manual, user guide, help file, and system specification documents for Document Management System.

• Involve in the development of System Design Specification documentation which required designing the mockup screen for client specifically for Docuflo and iPad Application system.

• Involve in configuring and developing for intranet discussion and human resource system that will use by the employees.

• Working on the Human Resource System for HR department to organize the staff, leaves, job designation information.

ENGINEER (MicroStrategy&DataStage) ▪ APR 2011 – JAN 2012

MAXIS BERHAD▪ KUALA LUMPUR, MALAYSIA

• As an Engineer, required to provide 1st & 2nd support to the end user and help company to maintain the standards of the software and ensure compliance with set standards.

• Make sure the MSTR 9.0 & BI Web application is running and usable by the business users.

• Monitor ETL jobs in DataStage Application, make sure the process of data loading into database is run smoothly and front-end reports/dashboards are up-to-date for end users.

• Maintaining, developing, and designing the ETL structure, hierarchy, and sequences for DataStage application which connected to BI database system.

• Involve in MicroStrategy data schema, attributes, facts, metrics, reports and dashboards development for new user requirements (internal staff).

• To analyze and carry out impact study on the Operation Support System (OSS) related User Change Requests (UCRs).

• To project manage new OSS related cross functional projects.

• To proactively support end users requirements to improve their work efficiency via OSS applications.

• To act as OSS department liaison point with end users on new change requests and initiatives.

• To participate in the development, maintenance and support of application and platform software products and components

• To translate business requirements into technical and system specifications;

• To design, develop and test software and systems

• To enhancing and maintain software and systems to a healthy and stable state

• To work closely with the OSS Account manager in order to meet challenging project delivery and time lines.

• To research and explore new technologies in line with the product strategy and development direction.

SOFTWARE ENGINEER (MicroStrategy) ▪ JAN 2010 – JAN 2011

FUJITSU MALAYSIA SDN BHD▪ CYBERJAYA, SELANGOR, MALAYSIA

• Create, design and generate reports and dashboards by using MicroStrategy Desktop and Web application.

• Provide assistance to technical support staff when they are unable to resolve a program, SQL Query, or IT related issue when necessary.

• Involve in training to guide the user/ administrator and provide manual/ guides for them from time-to-time.

• Monitoring other project team while team leader not around.

• Design template, banner, web interface, particular images and sample layout for clients.

• Involve in UAT and IT Testing as needed to give ideas on the request changes and query by the client.

• Do support and maintenance for any issues/ problems in the system for client.

Skills

 Adobe Audition 1.5, Dreamweaver CS4 & CS5, Flash 8.0 Professional, Illustrator, PageMaker 7.0, Photoshop CS4 & CS5

 Business Intelligence Tools – MicroStrategy / Hyperion Reporting Platform

 CA Identity Management (CA IdentityMinder)

 CODA Financial Business Software

 CyberLink Power Director v3.0

 DataStage Director – ETL

 Docuflo (Document Management System)

 Eclipse Galileo (CSS Editor-SDK)

 Joomla! Content Management System (CMS Web)

 Programming Languages (ASP, Visual Basic 6.0, VB.Net, C++, PHP, XSL, CSS, XML, HTML, XHTML, JSP, JAVA)

 Microsoft Office (XP, 2003, 2007), Project 2007, Visual Studio 2008

 Microsoft Project 2007

 MS SQL, MySQL, Toad SQL Server, SQL Developer

 PC Maintenance (Hardware and Software Installation)

 Sony Vegas Movie Studio v4.0

 SPSS 12.0 for Windows – Data Analysis Tool

 WAMP Server, Web hosting, Web Server (Apache & Tomcat)

 WinSCP: SFTP, FTP and SCP client, Putty

 Microsoft Windows XP, Windows 7, Windows 8, Windows Server 2008 R2

Education

Universiti Teknologi MARA Malaysia

Nov 2009▪ Bsc (Hons) in Information System Management

 2nd Upper Class (CGPA: 3.15)

Universiti Teknologi MARA Malaysia

Oct 2007▪ Diploma in Information Management

 3rd Class (CGPA: 2.84)

Certifications

Adobe Certified Expert

Dec 2009▪ Dreamweaver CS4

Adobe Certified Expert

Dec 2007▪ Flash 8.0 Professional

Leadership Experiences

Universiti Teknologi Mara Malaysia

 Exco of Information and Multimedia in Nilam’s College, UiTM Johor. (July 2006 – Jun 2007)

 Exco of 5S Competition in Nilam’s College, UiTM Johor. (Dis 2005)

 Participate in Community Members of Nilam’s College, UiTM Johor.

 Exco in handling Minggu Terbuka Kolej (MiTEK) UiTM Johor. (2006)

Secondary School

 Secretary of Red Crescent Committee in SMK Seri Tanjong. (2003)

 Secretary of Resource Center Club in SMK Seri Tanjong. (2003)

 Member of committee in PBSM since 1999 until 2003.

 As a facilitator for Red Crescent Committee in secondary school. (2001 – 2003)

 Awarded with the Best Internal Auditor in Koperasi in SMKST. (2003)

Government

 Leader of a group in National Service (Batch 2/2004) – Commander

 Participant in Kursus Bina Negara Asas Mahasiswa (BTN) (2004)

References