CV, IT Systems and Network Engineer looking for work
Based in UAE, I have been working as an IT Supervisor at Crowne Plaza Dubai part of IHG since April 2013 till October 2015, reporting directly to IT Dir.
I have a total of 6+ years of full-time work experience in a Supervisory positions in a high technology hospitality corporation. I believe that the skills I have acquired in the course of my professional and educational experiences will be valuable assets for your organization and your clients.
Dubai, United Arab Emirates - View on map
Egypt
IT and Technology, Hotel and Catering
Arabic, english
Anywhere
CAREER HISTORY
April 2013 – October 2015
Position: IT Supervisor
Employer: Crowne Plaza Dubai – IHG
Responsibilities include but are not limited to:
* Review business cases for all investments throughout company projects to ensure that they are cost effective and that their return on investment and enhancements are beneficial.
* Implement policies and procedures regarding how problems are identified, received, documented, distributed, and resolved.
* Understand of operational needs as it relates to IT and work effectively with operational management in the coordination of IT projects and identifying operational technology needs.
* Evaluate new information systems products or services and suggest changes to existing products or services to better aide the business needs.
* Ensure property is in compliance with appropriate Policy and Information Security Manual, Implement solutions as directed to resolve discrepancies.
* Assist in disaster recovery and business continuity as it relates to technology.
* Helps business operations utilize information systems to improve efficiency.
* Conduct periodic inventories of applications and hardware, provide accurate reports.
* Perform routine desktop, server backup and routine preventative maintenance.
September 2012 –March 2013
Position: IT Supervisor
Employer: Taba Heights Marriott Resort – Egypt
Responsibilities include but are not limited to:
* Manage technology assets life-cycle. Ensure that technology assets are secure and well-maintained in accordance with policies and standards.
* Recommend appropriate maintenance strategies to ensure uninterrupted systems usage and proper backup and recovery procedures are adhered to.
* Keep current with technology updates to ensure technology opportunities are taken advantage of, whether the opportunities relate to speed, improved processing, cost efficiencies, etc.
* Monitor system performance, identify and rectify complex system malfunctions.
* Maintain proper documentation for all the systems related activities, architecture, structures, procedures and changes.
October 2009 – July 2012
Position: IT Supervisor
Employer: Dusit Thani Lakeview (Opening) – Egypt
Responsibilities include but are not limited to:
* Administer computers, wireless access points, printers, routers, switches, firewalls, phones, UPS smartphones, attendance machine, software deployment and licenses, security patches.
* Manage end user accounts, permissions, access rights, and storage allocations.
* Providing support, including procedural documentation and relevant reports.
* Maintain a sufficient inventory of all office and computer supplies.
* Inquiry, collect IT quotes, follow up with Procurement for LPOs.
* Monitor and maintain computer systems and networks.
April 2009 – October 2009
Position: IT Coordinator
Employer: Hyatt Regency Taba Heights – Egypt
Responsibilities include but are not limited to:
* Install, configure, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripherals devices, cabling, and networking hardware and software products.
* Maintain all network hardware and equipment, including routers, switches, hubs and UPS’s.
* Perform daily system monitor and verify the integrity and availability of all resources.
* Configure MS Active Directory and Group Policy management to apply the rules.
* Evaluate newly acquired software and hardware to ensure proper functioning
Qualifications & Experience
* B.Sc. of Engineering, Computers & Information System Technology, May 2007
* 6+ Years of IT Customer Solutions experience with recognized experience in a Supervisory positions in a high technology hospitality corporation.
Certification & Training
* CCNA 200-120 – December 2015 (Certified)
* MCSE, Exchange – NLP Tech Institute Dubai – 2016
* Time Management, Goal Setting, Leading Others, (IHG Merlin) – 2015
* Craft Training Certificate (IHG Merlin) – 2014