CV, IT Support Professional Targeting Global Company In USA

I am currently available for work
Serial No: 21641

Skills keywords: active directory, blackberry management software, encryptions, exchange, office 2010 -2013, office 365, trading support, vmware, windows 7, windows 8, windows xp
Short Bio:

I'm young passionate adult trying to move up in the world and by gaining as much experience as I can. I want to work around world with my ideal dream place being Houston. i've come along way from doing basic I.T support to 2/3rd line support with IT administrator also saving my previous work companies on their I.T infrastructure. I'm keen to learn as much as I can and work for major global tech powerhouses, and willing to do anything i can to get where i want to be.

Current location: England, United Kingdom - View on map
Nationality: British
Preferred Sector of Employment:  accounting and finance, IT and Technology, Banking Insurance and Financial Services
Spoken languages: english
Location I am interested in working: United States


I am flexible and quick to adapt to a busy working environment while able to maintain a polite and positive attitude at all time. With a broad of range of skills, I am able to handle general tasks and much more when given the opportunity.

Key Skills

• Punctual

• Able to multitask

• Hardworking and determined

• Flexible

• Good organizational skills

• Polite and always keen to help customers

• Excellent communication skills

• Good social and teamwork skills

• Willing to learn

• Have the ability to use my own initiative

Education & Qualifications

Sept 2006 – June 2011 Park View Academy


Mathematics – B

English Language – B

English Literature – B

Science Biology – B

Science chemistry – B

Science physics – C

Double Science – B, B

Dance – Pass

May 2012 – Aug 2013 QA

Advanced Apprenticeship for IT Professionals

Career Summary

June 2014 – Ongoing
International Foreign Exchange

I.T support 1st Line – Currently working as I.T support at the International foreign exchange, managing helpdesk and application support. Providing remote support across Dubai, Poland and other site in London. Currently designing an Intranet for IFX at the moment to help new starters feel more welcome.

• Documentation on Ifx.ontime.

• Good communication with customers

• react to helpdesk calls depending on their priority

• System encryption experience

• server installing

• Content migration

• active directory / SharePoint experience (basic)

• windows OS XP,7

• MS office 2003,2010

• Avaya phone systems

• Sophos

• WordPress

• Inforex

• Cutting Cost on their Software and I.T infrastructures

• Monitor and order office supplies

• Print Documents and file accordingly

Aug 2013 – Jan 2014
Solution Consultancy

Aug 2013 – Jan 2014 First Line support (Work Experience) – I worked as a first line support, mainly supporting on site users with basics window 7 problems. My job was to solely concentrate on helpdesk and keep the tickets to a minimum and support any client’s onsite as soon as possible. (6month contract)

• Helpdesk

• Good communication

• Remote support ( not often)

• Windows 7 problems

• MS office 2010

May 2012 – Aug 2013
BAAF (British agency for adoption fostering): 1st line support

May 28th 2012 – 21th August 2013 (1st line analyst) – I work as an I.t support apprentice and have been through many situation to sort out problems relating to server problems and hardware failure. I also have experience in active directory and remote desktop support through UltraVNC and LogMeIn and AVAYA phone systems.

Customer services / puzzle solving skills when unknown problems appear

• Documentation on spice works

• Good communication with customers

• react to helpdesk calls depending on their priority

• System encryption experience

• Imaging computers

• server installing (only physical , not the technical side) (note willing to learn)

• Content migration

• active directory / SharePoint experience (basic)

• windows OS XP,7

• MS office 2003,2010

*note* I am willing to learn anything

Sept 2010
Alpha care Agency (ACA)

September 2010 – April 2011 Office Assistant – I worked as Assistant manager sorting out files and documents, in an institute of young adults learning new skills. I had to be polite and sociable to all members of staff, while being able to adapt in busy working environment. This job also relied on good teamwork and flexibility to adapt to any changes; as well as being able to work for a long period of time, you had to be hardworking, efficient as well as taking up your own initiative in addition adaptable and open minded to learn skills required for the certain task.

• Resorting Documents and files.

• Keep filing/document management system for electronic and paper documents organized

• Maintain office filing and storage systems.

• Assisting in companies protection of Confidential information

• Give feedback and suggestion on improvements and office

• Perform errands that assist daily functions – Assisting clients on behalf companies manager

• Performing special project corresponding to edit related to work.