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CV, IT Support officer

I am currently available for work
Serial No: 41553
(07/01/1982, male)
List top 5 skills: 
Short Bio:

I am an enthusiastic and high-achieving IT professional with a Bachelor of Computer Science, also I have completed computer Hardware Networking Systems and Administration. I have exceptional technical and analytical skills, with over 3 years’ experience in software &hardware, information system support and security, and network and server support.
In my previous roles I have performed installation and configuration of software and hardware, router and switch administration, and worked extensive

Current location: 

Karnataka, India - View on map

Nationality: 

indian

Preferred Sector of Employment: 

accounting and finance, IT and Technology, Oil, Gas and Energy

Spoken languages: 

Arabic, english, Hindi, KANNADA, malyala, Tamil

Locations I am interested in working:

Anywhere



PROFESSIONAL SUMMARY:

 

Around more than 9 years of experience in System Integration of various types of Operating system & Networking Products, PC hardware, peripherals and Microsoft desktop OS Broadband service, Managed firewall service

 

Backup systems Microsoft Exchange and Active Directory, Outlook, Outlook Express, Internet services (mail, web, and anti-spam)

 

A highly competent and enthusiastic line support specialist with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Highly focused with a comprehensive understanding of dealing with support calls and an in depth knowledge of ITIL processes. Boasting a consistent & proven track record of successfully employing best business practices that improve efficiency, reduce operating costs whilst increasing performance. Now looking for a suitable position with an ambitious & exciting company.

 

 

 

 

 

WORK EXPERIENCE:

Experience               :  1) VINUS COMPUTER SYSTEMS, Mangalore, India. 3 years (2004-07)

&

:  2) PHOENIX SYSTEMS, Mangalore, India. 2 years (2007-09)

Role                           :  IT Customer Support Engineer.

 

Experience              :  Saad Al Rasheid Trading corp. (2009 to 2011)

                                        Riyadh, Saudi Arabia.

Post                                      :   IT Support Engineer

 

Present Job              : United Technologies (UTC) (Riyadh, Saudi Arabia)                                 

                                     (Since Feb, 2011)

Post                                     :  IT Support Engineer (Backup to IT Manager)

                              

References                : Available on request.

 

Nature of Work:  

Supporting all desktop IT Services including desktop PCs, laptops, PDAs, IP telephony, meeting room video conferencing and office printing. Manage routine maintenance jobs, database backups & ensure that they are secure & reliable Duties: Meeting customers face to face and handling & prioritizing problems. Installing and configuring computer systems using different build technologies. Perform routine backups & archival of files to assist with disaster recovery. Escalating and identify any critical issues. Analyzing user support statistics/data and recommending appropriate measures. Answering incoming calls from clients, processing emails and logging calls. Following procedures/checklists and updating support documentation. Working with Windows servers & applications within a mixed OS environment. Working on large scale storage and backup systems

 

                          Computer  Renaissance  is a company which Sales and Provide Servicing for  P.C Hardware and Networking Products it also providing A M C services for computers, Networking, Printers, undertaking repairing of Motherboard and Printers.

Worked as Customer Support Engineer Installation and upgrading PC’s and Installing assembled and branded computers also install and configuring of setting up and maintenance of LAN Installation setting up and maintenance of networking equipments like

Routers, Ethernet Switches, Wireless LAN Products, Broadband connections, Installation and maintenance of Canon, Toshiba Copiers and Epson, HP, canon Printers, Maintenance of Dell, HP, Acer, Toshiba and Compaq Computers and Pheriparels etc.

Good experience in Assembling Desktop PC’s.

 

System Administrator Skills:

  • Creating active directory domain controller, creating users.
  • Installing and configure of Windows NT/2000/2003/ servers.
  • Install and configure of Routing and Remote access in Windows 2000/2003 server & windows XP, windows 7, windows 8 and windows 10.
  • Installation of various operating systems such as windows 98, ME, 2000, XP, Vista, Windows7, windows 8, windows 10, Linux computer and mobiles related software’s.
  • Troubleshooting the various problems in computers.
  • Networking skill MCSE, CCNA.

 

ACADEMIC ACHIEVEMENTS:

 

Qualification

Year

College & Institute

Diploma in Computer Science.

 

Jul 2003

Sup 2006

Indian Academy of Management Sciences, Mulky Mangalore.
S.S.L.C & P.U.C.

 

Mar 2002

Mar 2003

Vamadapadavu Government Junior college, Bantwal Karnataka state, India.
P.G.D.C.A: Diploma in Computer Application Jul 2005 Karnataka, Computer academy, Karnataka state, B.C.Road. India.
Hardware. Communication Engineering. Jan 2006 K.P.T (Karnataka Govt. Polytechnic) Mangalore, Karnataka state, India.
Networking (MCSE), (CCNA) Aug 2009 Indian Engineering Institute, Mulky  Mangalore, Karnataka state, India