CV, IT Support Engineer, Gulf Experience, Targeting UAE

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Serial No: 40495

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Skills keywords: 

Current location:  Tamil Nadu, India - View on map

Nationality: india

Spoken languages: english, Hindi, Malayalam

Career Objective

Seeking a Position as System Administrator in challenging and rewarding environment so as to

Develop my skills and help in organizational growth.

Summary of Skills and Experience:

• Having 5 years of experience in Hardware & Networking and System Administration.

• Extensive experience in managing multiple projects for setting up IT solutions across the windows enterprise.

• Excellent management of team and relationship management skills.

Professional Certifications

• Having a Networking Certification in Cisco Certified Network Associate (CCNA 640-802).

• Having a Certification in MCSE-Server Administrator (ID:10720330)and finished Active Directory and Network Infrastructure.

Professional Qualifications:

• Bachelor of Engineering in Electronics and communication , from Anna University, India, Passed in First Class with 70% (2005 – 2009).

• HSC from Tagore Hr.Sec.School, Tamil Nadu, India, Passed with 93% (2004 – 2005).

• SSLC from Beschi Hr.Sec.School Tamil Nadu, India, Passed with 90% (2002 – 2003).

Professional Experience:

Duration : June 2014 to Nov 2015

ALNOOR EXCHANGE, Abudhabi

Designation : IT Support Engineer

JOB RESPONSIBILITIES

• Installation and Managing of windows Server 2012 OS and XP,Windows 7, Windows 8, Windows 10 in both desktops and laptops.

• Installing and configuring ADDS, DNS, DHCP server roles.

• Managed users in an Active Directory environment creation of new users and computers on AD and set the respective properties.

• Installation and Trouble shooting of Symex, Instant Cash,Transfast,Xpressmoney Software in PCs.

• Implementing and Managing the Fortigate 40C. Configuring and Managing IPSEC-VPN connections for remote users in firewall

• Managing policies, UTM filtering, Firewall Objects

• Managing the Eset Antivirus for Microsoft Server.

• Configuring Desktop/Laptop PC`s, Mobile PDAs ( IOS/ Android), Printers/Scanner, e-mail accounts for new joiners and existing staff.

• Troubleshooting PC`s/Laptop`s, Printers and other computer peripherals .

• Trouble shooting basic network related issues (LAN/WAN) for users.

• Installation and configuration of MS Office applications and all other client applications that is required for a user.

• Managing e-mail accounts in Etisalat web control panel.

• Install and test new software/hardware and make software/hardware available to appropriate users after formal approvals.

• Ensure the anti-virus software is installed, kept up to date and working properly on all workstations;

• Managing Printers and scanners.

• Managing windows MS SQL server 2012.

(Duration July 2011 to Sep 2013)

TMI STAFFING SERVICES LIMITED, CHENNAI

Designation : Desktop Support Engineer

Client Place : HURIX SYSTEMS PVT LTD, Chennai

JOB RESPONSIBILITES

• Installation and Trouble shooting of Windows 7, Windows 8, Vista, XP in both desktops and laptops as needed.

• Installation of MAC OS on Pro-MAC, I-MAC, mini-MAC as per needed.

• Installation of Printers, Scanners, Wireless Access Points as per requirements.

• Installation and updating of Anti-virus and driver updates.

• Installations and trouble shooting of various software products and project related software.

• Installation, Configuration and Troubleshooting of mail clients like Outlook, Outlook express and Thunderbird.

• Troubleshooting LAN/WAN issues. Providing Linux/Unix support to users.

• Responding to tickets raised by users via OTRS ticketing system within SLA time.

• Ensuring best calls resolution to the end users and keeping record to ensure avoidance of repeated calls.

• Monitoring backup jobs and configuring alerts. Managing Symantec and VERITAS backup.

• Taking Project and Mail backup from relieved user’s lap and desktops.

• Installation of Windows Sever 2003, 2008.

• Managing Active Directory Domain Services, DHCP.

• Creating and Managing of Organizational Unit and Group Policies associated with resources and users.

• Managing Windows Deployment Services.

• Managing User Accounts. (Adding, Removing, Updating).

• Identifying network problem areas provide solutions to user problems or refer to other IT advisers or vendors as appropriate.

• Ensuring seamless connectivity between file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Maintain and track inventory of equipments and supplies, ensuring that equipments are tagged.

• Providing File share Access for Projects backup on user request

• Liaising with 3rd parties when necessary to troubleshoot, install or maintain accessories.

• Diagnosing hardware and software problems and troubleshooting system hardware, software, networks, operating systems, printers/scanners/copiers.

• Ensure system upgrades as required and directed by the manager by testing, evaluating, and installing enhancements and new software.

• Ensure on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Liaising with IT counterparts on server and network issues including server and network configuration and problem resolution.

SMART SOLUTIONS PVT LIMITED, CHENNAI

SMART SOLUTIONS PVT LIMITED, CHENNAI

Designation : System Engineer

Duration : Nov 2010 to May 2011

JOB RESPONSIBILITES

• Responsible for maintaining the OS infrastructure of the Lab.

• Responsible for Configuring & Troubleshooting of Desktop Environment.

• Responsible for windows server 2003 installation.

• Managing the Linux system environment.

• Responsible for Managing the Local Area Network and troubleshooting LAN connectivity problems.

• Providing necessary support to all terminals, Monitoring of Hardware and Software performance, supporting with network printers and scanners.

• Responsible for Installation of System drivers, Windows updates and antivirus definitions.

           Seeking a Position as System Administrator in challenging and rewarding environment so as to

Develop my skills and help in organizational growth.

SUMMARY OF SKILLS AND EXPERIENCE:

·         Having 5 years of experience in Hardware & Networking and System Administration.

• Extensive experience in managing multiple projects for setting up IT solutions across the windows enterprise.
• Excellent management of team and relationship management skills.

PROFESSIONAL CERTIFICATION:

·         Having a Networking Certification in Cisco Certified Network Associate (CCNA 640-802).

• Having a Certification in MCSE-Server Administrator (ID:10720330)and finished Active Directory and Network Infrastructure.

PROFESSIONAL QUALIFICATION:

·         Bachelor of Engineering in Electronics and communication , from Anna University, India, Passed in First Class with 70% (2005 – 2009).

• HSC from Tagore Hr.Sec.School, Tamil Nadu, India, Passed with 93% (2004 – 2005).
• SSLC  from Beschi Hr.Sec.School Tamil Nadu, India, Passed with 90% (2002 – 2003).

PROFESSIONAL EXPERIENCE

ALNOOR   EXCHANGE, Abudhabi

Designation                                :               IT Support Engineer

Duration                     :             June 2014 to Nov 2015 

JOB RESPONSIBILITES

• Installation and Managing of windows Server 2012 OS and XP,Windows 7, Windows 8, Windows 10 in both desktops and laptops.
• Installing and configuring  ADDS, DNS, DHCP server roles.
• Managed users in an Active Directory environment creation of new users and computers on AD and set the respective properties.
• Installation and Trouble shooting of Symex, Instant Cash,Transfast,Xpressmoney Software in PCs.
• Implementing and Managing the Fortigate 40C. Configuring and Managing IPSEC-VPN connections for remote users in firewall
• Managing policies, UTM filtering, Firewall Objects

·         Managing the Eset Antivirus for Microsoft Server.

• Configuring Desktop/Laptop  PC`s, Mobile PDAs ( IOS/ Android), Printers/Scanner, e-mail accounts for new joiners and existing staff.
• Troubleshooting PC`s/Laptop`s, Printers and other computer peripherals .
• Trouble shooting basic network related issues (LAN/WAN) for users.
• Installation and configuration of MS Office applications and all other client applications that is required for a user.
• Managing e-mail accounts in Etisalat web control panel.
• Install and test new software/hardware and make software/hardware available to appropriate users after formal approvals.
• Ensure the anti-virus software is installed, kept up to date and working properly on all workstations;

·         Managing Printers and scanners.

·         Managing  windows MS SQL server 2012.

TMI STAFFING SERVICES LIMITED, CHENNAI

Designation                                :               Desktop Support Engineer (Duration July 2011 to Sep 2013)

Client Place                 :               HURIX SYSTEMS PVT LTD, Chennai

JOB RESPONSIBILITES

·         Installation and Trouble shooting of Windows 7, Windows 8, Vista, XP in both desktops and laptops as needed.

·         Installation of MAC OS on Pro-MAC, I-MAC, mini-MAC as per needed.

·         Installation of Printers, Scanners, Wireless Access Points as per requirements.

·         Installation and updating of Anti-virus and driver updates.

·         Installations and trouble shooting of various software products and project related software.

·         Installation, Configuration and Troubleshooting of mail clients like Outlook, Outlook express and Thunderbird.

·         Troubleshooting LAN/WAN issues. Providing Linux/Unix support to users.

·         Responding to tickets raised by users via OTRS ticketing system within SLA time.

·         Ensuring best calls resolution to the end users and keeping record to ensure avoidance of repeated calls.

·         Monitoring backup jobs and configuring alerts. Managing Symantec and VERITAS backup.

·         Taking Project and Mail backup from relieved user’s lap and desktops.

·         Installation of Windows Sever 2003, 2008.

·         Managing Active Directory Domain Services, DHCP.

·         Creating and Managing of Organizational Unit and Group Policies associated with resources and users.

·         Managing Windows Deployment Services.

·         Managing User Accounts. (Adding, Removing, Updating).

·         Identifying network problem areas provide solutions to user problems or refer to other IT advisers or vendors as appropriate.

·         Ensuring seamless connectivity between file servers, email servers, computer conferencing systems, application servers, and administrative systems.

·         Maintain and track inventory of equipments and supplies, ensuring that equipments are tagged.

·         Providing File share Access for Projects backup on user request

·         Liaising with 3rd parties when necessary to troubleshoot, install or maintain accessories.

·         Diagnosing hardware and software problems and troubleshooting system hardware, software, networks, operating systems, printers/scanners/copiers.

·         Ensure system upgrades as required and directed by the manager by testing, evaluating, and installing enhancements and new software.

·         Ensure on-going usability of desktop computers, peripheral equipment and software within established standards and guidelines.

·         Liaising with IT counterparts on server and network issues including server and network configuration and problem resolution.

SMART SOLUTIONS PVT LIMITED, CHENNAI

Designation                                :               System Engineer

Duration                     :             Nov 2010 to May 2011 

JOB RESPONSIBILITES

• Responsible for maintaining the OS infrastructure of the Lab.

·         Responsible for Configuring & Troubleshooting of Desktop Environment.

·         Responsible for windows server 2003   installation.

·         Managing the Linux system environment.

·         Responsible for Managing the Local Area Network and troubleshooting LAN connectivity problems.

·         Providing necessary support to all terminals, Monitoring of Hardware and Software performance, supporting with network printers and scanners.

• Responsible for Installation of System drivers, Windows updates and antivirus definitions.