CV, IT Professional Seeking Work Globally

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Serial No: 44430

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Skills keywords: it adminstator, it support, windows server support

Short Bio:

I have extensive work experience in IT Operations. This gives me a solid technological understanding in areas such as support, networks, and server infrastructure/datacenters. I work with various technologies specifically Microsoft, VMWare and Cisco.

I successfully managed an IT department providing support for over 300 users with 90% satisfaction by instilling a "spirit-to-serve" culture. I am a quick learner, easily build trust and continuously invest in myself through online self-study.

Current location:  Maputo, Mozambique - View on map

Nationality: Portuguese

Preferred Sector of Employment:  IT and Technology

Spoken languages: english, portuguese

Location I am interested in working: Anywhere

WORK EXPERIENCE

01/07/2015–Present
Owner SP Tecnologias, Sociedade Unipessoal, Lda, Maputo (Mozambique)

Lead generation through the use of print media and social media

Installation and configuration of the products and software

Ensure 100% Client Satisfaction using a client centric approach

Elaborate technical proposals

12/05/2012–01/04/2015
IT Coordinator
OSEL – Odebrecht Serviços no Exterior, Lda, Tete (Mozambique)

Coordinating the IT support team serving +300 users with over 90% Satisfaction

Identification and Implementation of a Help Desk System (Qualitor)

Resolving hardware and software related problems

Monitoring compliance of computers systems through SSCM

Rolling out of images for computers systems based on company policies

Purchasing of IT Equipment

Monthly Control and Reporting of all IT Activities such as telephone costs

Monitoring and administering servers on the windows environment (Logs, maintenance schedules, group policies)

Accompanying, Implementation and Support of Remote Office in South Africa ▪ Development and Implementation of a contingency plan (Off-Site)

Documenting Problems, Solutions and Procedures on the Odebrecht Portal.

Liaising with Global Support team in Brazil ▪ Responsible for managing contract with supplier for toner supply and printer maintenance

Asset management for IT equipment

Establishing working relationships with Client (Vale de Mozambique) and suppliers

Backups and Restores

Installation of new servers at Head Office

IT Security Compliance

05/01/2011–30/04/2012
IT Technician
OSEL – Odebrecht Serviços no Exterior, Beira (Mozambique)

Responsible for IT operations

Design and Implementation of IT Network

Configuration and Installation of antennas for WIFI network connectivity between four offices

Providing IT Support for +100 Users

Monitoring and administering servers on the windows environment (Logs, maintenance schedules, group policies)

Configuration of File Server on Windows Server 2003

Implemented backup solution using Network Attached Storage (NAS)

Configuration of VOIP Telephones through remote cisco call manager server

Purchasing IT equipment with local and international suppliers

Inventory management for IT equipment

Monthly Control and Reporting of telephone costs

Configuration of virtual servers using VMWare

Instructor for a basic computer course for a social event “Caia Na Rede” for a period of 2 months

Basic configuration and implementation of Primavera P6 professional used in the planning department

01/03/2010–30/11/2010
Computing professional
Cortinar, Lda, Maputo (Mozambique)

Implementation of Eticadata (ERP System)

Import, Export and Analysis of Data

Configuration of VPN between store and warehouse

Configuration of Computers to be used with Bar Code Scanners and Label Printers

Establishing working relationship with supplier

01/02/2006–20/12/2009
Systems Administrator
PricewaterhouseCoopers, Lda, Maputo (Mozambique)

Providing support to all PwC and Debtpack Users (80 Staff)

Help-Desk support via lotus notes: Logging, escalating and monitoring calls

Server administration (Microsoft Windows Server 2003) – Install, monitor and optimize servers

Perform daily, weekly, monthly and yearly backups and restores including verification

Coordinating the implementation of the PABX telephone Management system (Alcatel)

Configuring network equipment

EDUCATION AND TRAINING

01/01/2005–15/12/2005
Honours in Information Science specialising in Knowledge Management University of Pretoria, Pretoria (South Africa)

Subjects: Research Methodology, Research Report, Information and Knowledge Management, Organisational Retrieval and seeking of information, Competitive Intelligence and Knowledge Dynamics

Extra Subjects: Informatics – Managing Projects and End Users, Knowledge Acquisitions and Sharing

01/01/2002–15/12/2004
Bachelors in Information Science specialising in Knowledge Management
University of Pretoria, Pretoria (South Africa)

Subjects Computer and Information Literacy, Financial Accounting, Business Management, Communication in organisations, Information Science, Information and Knowledge Management, Information and the law, communication Management, Multimedia.

Extra Subjects: Several Informatics Disciplines including a third year project (Developing a store management system)

JOB-RELATED SKILLS

Good command of Windows Server 2003, 2008 and 2012; good Command of Virtualisation Technologies (VMware and HyperView); good working knowledge on security systems and their implementation (I implemented a Security System for Access Control and CCTV at PricewaterhouseCoopers and I worked with a team responsible for implementing Access Control at the Canteen for the Moatize Expansion Project)

Good command of Cisco Systems and their configuration (Configuration of Switches and Routers while working at Odebrecht and voluntary studies); good command of networking technologies; good command of Microsoft Systems Centre Configuration Manager (SCCM) used for compliance and reporting purposes on computer systems.

DIGITAL COMPETENCES

Self-assessment grid ▪ Excellent command of the Microsoft operating systems ▪ Excellent command of Microsoft Office Suite 2007, 2010 and 2013 – Excel, Word, Powerpoint, Access and Outlook – (gained through my experience as first level support and daily tasks)

Basic Knowledge in Adobe In-design and Photoshop (Learned through voluntary interest)