IT Analyst with Graphic Design Capability

Available

Serial No: 7295

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Skills keywords: graphic design, it business analysis, project management, technical support

Short Bio:

I'm a highly-motivated, quality and detail-oriented IT professional with experience in project management and practical application of the System Development Life Cycle, including analysis and design, application development, and quality assurance testing.

Because of my excellent analytical and logical skills in solving systems issues, in depth knowledge of different systems and business flow I was promoted to Business Analyst effective 1st February 2013.

Improved communication between project managers and the software development team by modeling requirements in use cases and holding combined walk-through meetings, resulting in fewer changes in test.

Current location:  Singapore - View on map

Preferred Sector of Employment:  accounting and finance

Spoken languages: english

Location I am interested in working: Anywhere

PROFESSIONAL EXPERIENCE

Innovus Management Pte. Ltd (former Stun Services Pte. Ltd.) – Singapore (Feb 1, 2013 – Present)

IT Business Analyst

Highly-motivated, quality and detail-oriented IT professional with experience in project management and practical application of the System Development Life Cycle, including analysis and design, application development, and quality assurance testing.

Responsibilities:

• Work with Stakeholders or Top Management to gather high-level business requirements and translate them into project scope, timeline and resource plans.

• Propose and prepare functional specs and business process flows.

• Investigate, manage and resolve system related problems.

• Work closely with a range of teams from Development, Testing, Release Management to Infrastructure to implement, design and develop the system.

• Responsible for user and system testing, issue management, tracking and followup on all issue reported to ensure complete resolution.

• Develop test plan and obtain sign off on testing completion.

• Liaise with third party vendors on all system integration.

Current Projects:

The Opportunity Network (OPN) – is a ground breaking business module creating a hybrid of two industries; Direct Selling and Online Social Networking, for you to enjoy and profit from.

Website: www.opn.com

MLDS – exchanges OPN members shares to physical share certificates that is used in money trading.

WebTrader – a simple and quick online currency trading platform offered to OPN members.

Stun Services Pte. Ltd. – Singapore (October 10, 2011 – January 31, 2013)

Graphic Designer

• Creates and designs graphics for layout of posters, stage slide presentations, newsletters, brochures, booklets, flyers and logos for company events like

o Global Convention held in Vienna, Austria

o Global Convention held in Budapest, Hungary

• Collaborated with creative team to design layout for the company website

Website: www.opn.com

o The Opportunity Network (OPN) is a Direct Selling company based in Singapore and has been honoured recently with two different awards, one from the Business For Home Foundation, and the other from Network-Karriere – the biggest Network Marketing Magazine in Europe.

• Created User Training Guides for OPN – The Opportunity Network members.

• Provided images for daily newsletter sent to all The Opportunity Network (OPN) members.

• Provided Workbook and Training Manual for SiteTalk Deals and liaise directly with management.

Website: www.sitetalk.com

o SiteTalk is the “The Opportunity Network (OPN)” social media platform operated by SiteTalk Ltd. that provides opportunities for business and personal growth utilising the power of social media. SiteTalk Deals is a key component in the future of SiteTalk.

• Worked with a team of Senior Developers that is responsible for developing features and maintenance.

• System Testing (Writing and executing Test cases, Bug Reporting, Preparing various Test Reports) using manual and automation testing techniques.

• Involved in the development and testing of Text Control System that is used for translation.

• Created documentation for Text Control System technical specification.

Taste of Traditions (Asia Pacific) Pte. Ltd. – Singapore (March 23, 2010 – September 30, 2011)

Graphic Designer

Website: http://www.tastetradition.com/

• Design and produce print materials such as posters, brochures, leaflets, wine mats, wine tags, wine menu, invitation cards, e-invites, backdrops for wine tasting events held in hotels, restaurants and other venues

• Create weekly and monthly newsletter and EDM’s for Booze Wine Shop

• Design monthly double page spread (DPS) wine ad for Prestige Magazine

• Design display materials for Booze Wine Shop retail stores at Jalan Besar and Raffles Place

• Liaise with printers and suppliers

• Design company name cards, signages and stationeries.

• Design and produce wine menu, tent cards and posters for hotels, restaurants, bars and supermarkets in Singapore.

• Create, maintain and update company and client’s websites

o http://www.tastetradition.com/ , http://www.booze.com.sg/ , http://www.taste.com.sg/ , http://vermilion.com.sg/ , http://guanhoehong.com/ http://www.tantalloncapital.com/

• Design and update company catalogues (Vermillion, Taste Fine Wine Merchant, Guan Hoe Hong)

Red Crab Group of Restaurants – Phlippines (August 10, 2009 – February 23, 2010)

Graphic Artist

• Design merchandising/print materials such as menu, posters, banners, flyers, leaflets, streamers, mall banners, magazine advertisements and calendar designs for 12 different restaurants.

E-telecare Global Solutions – America Online LLC – Philippines (October 2, 2006 – August 11, 2009)

Technical Support Representative

• Interface with the client’s US-based customers using client-specific tools and applications to provide technical support and resolve our customers’ concerns.

• Software support includes installation/uninstallation, usage and configuration, troubleshooting and maintenance of the client’s internet connectivity software.

• Exhibits strong analytical skills and excellent communication skills

• Demonstrates flexibility with work schedule.

• Was part of a team who developed a Knowledge Based Tool used by all employees in the Program.

Sykes Asia Inc. – Adobe Systems Account – Philippines (April 03, 2006 – September 1, 2006)

Technical Support Engineer for Macromedia/Adobe products

• Responsible for providing technical support services (via both email and phone) to US-based clients and customers of Macromedia/Adobe products. Our software support includes FlashPlayer, Macromedia Director, Contribute 2 and 3.x.

• Included a wide variety of duties and roles in a fast-paced start-up environment, such as Tier 1 support on troubleshooting complex issues such as synchronization; consulting on HTML and scripting for customer webpages, application usage, FTP and LAN connection issues.

Echo Systems Inc. – Philippines (January – February 2006)

Linux Administration Trainee / Freelance Graphic Artist

• Performed the following tasks:

o Installation/Setup PBX Phone System in Call Centers in CBD offices in Manila

o Installation of predictive dialer

• Designed the following:

o Magazine ads for Computer World Magazine (February 2006 Issue)

o Designed IP PBX brochure

Scribbleworks Production and Events Company – Philippines (May 30, 2005 – January 27, 2006)

Graphic Artist

• Design merchandising/print materials such as posters, banners, flyers, leaflets, streamers, stage backdrop, event id’s, certificates, invitations, business cards, shirt designs, CD labels and inserts, magazine advertisements and calendar designs for leading companies in the Philippines.

o San Miguel Corporation, Coca Cola Philippines, Unilever Philippines, Century Canning Corporation, Watering Hole Brewery – EDSA Shangri-La, Bayer Philippines, SaraLee Philippines, Inc., CDO Foodsphere Inc., Filinvest Land Inc., FHM Philippines – Summitmedia.

• Flash presentations for events and concept proposals for company clients.

MSI-Digiland (Phils.) Inc. – Philippines (April 12 – May 21, 2004)

Service Department (On the Job Training)

IBM Desktop/Mobile Computers Assembly/Disassembly and Troubleshooting

Website: http://www.msi-ecs.com.ph/

Infophil Inc. (now Idealwell Corp.) – Philippines (March 24 – April 31, 2003)

Website Customer Support (On the Job Training)

Website maintenance and graphic design for Smartshopper.Net

Website: http://www.infophil.com/

SKILLS AND COMPETENCIES

Computer Hardware and Administration

• Hardware installation and configuration

• TCP/IP Networking

• Email management and creation

• Desktop/Mobile Computers Assembly and Disassembly

• PC Troubleshooting and Maintenance

Operating Systems / Productivity Tools

• Microsoft Office Applications 2000, 2010, 2011

• Microsoft Windows (98, ME, XP, Vista, Windows 7)

• Linux OS

• Mac OS X 10.4 – 10.8

Web Development

• Adobe Creative Suite 5 (Photoshop, InDesign, Illustrator, Dreamweaver, Flash)

• Graphics animation with basic action scripting

• Graphic enhancing and photo editing

Programming

• PHP/Java

• MySQL

EDUCATIONAL BACKGROUND

Tertiary Bachelor of Science in Computer Engineering

Polytechnic University of the Philippines (June 2000 to May 2005)

Sta. Mesa, Manila Philippines