An experienced professional and recent MBA graduate with 10+ years’ experience creating and delivering value for clients & organizations across diverse domains on a global scale, leveraging technology and innovation. Expertise in startups, national and multinational companies in roles ranging from IT consultancy to in house IT management with an ability to deliver a variety of projects and manage client relationships. Core experience in project management, IT infrastructure and team management in sectors such as Technology, Logistics, Manufacturing, Lifestyle, Marketing, Aviation and Banking. Led geographically dispersed teams of 20+ professionals across UK, Belgium, UAE, KSA, India and Japan.
After having enjoyed working for over 10 years in UAE and India with startups, national and international companies like RSA logistics, Raqmiyat LLC and Daikin Mcquay FZE which has further inspired me to enhance & develop my abilities, I now wish to gain added valuable experience, providing my support & services, in exchange for a stable and well respected career plan.
IE Business School
Bachelors in Computer Applications
Indira Gandhi National Open University, Goa, India
Diploma in Electronic Engineering
Government Polytechnic Panaji
▪ Business Strategy/Strategic Planning
▪ Project Management
▪ Infrastructure Deployment
▪ Vendor Relations and Management
▪ Emerging Technologies
▪ IT Management/Operations
▪ Incident Management & Analysis
▪ Leadership & Talent Management
▪ Risk Management
Dec 2012 – Sept 2014
Daikin McQuay ME FZE
Took the initiative and successfully delivered the Data centre up gradation project within the time limit which involved coordination with different teams all the while keeping management up to date.
Worked with the IT manager on comprehensive department policies and procedures and with the J-sox team in making the IT department J-sox compliant.
Successfully collaborated with the IT manager and various vendors in remotely setting up the IT department for our KSA office.
Co-managed the IT budget and effectively negotiated with new vendor and service providers thus bringing down costs by 10%.
Automated the new hire equipment setup process there by reducing the setup time by 50%.
Conducted informal research, identified areas of concern, found solutions and trained users thereby reducing service calls by 25% and service call closure time by 25%.
Received exceptional reviews on my appraisals leading to financial benefits and acknowledgment of my work by senior management.
Have experience working with diverse teams based in EMEA region as well as the head office in Belgium.
Mar 2010 – Dec 2012
RSA Logistics DWC LLC
Headed IT Department from the start, created IT policies and procedures, negotiated with external vendors and coordinated with external partners to facilitate the use of company warehousing software.
Involved in writing the company’s vision and mission statement which is still in use today. Was chosen for and efficaciously achieved the IT internal auditor certification. Dubai, UAE
Oct 2008 – Mar 2010
Pragma Firma Management LLC
Worked as the Team Lead on the IT infrastructure side coordinating with external vendors and was involved in the IT centralization process of the 14 companies under the group. Dubai, UAE
May 2007 – Oct 2008
Effectively fulfilled the audit requirements when posted at HSBC Dubai team, for the audit project.
Managed the support team in Abu Dhabi increasing customer satisfaction.
Led the HP & MacAfee support team and successfully implemented projects for major clients.
Received positive evaluations and acknowledged by management for my dependability, effective communication and quick and timely problem solving skills. Dubai, UAE
Apr 2005 – Feb 2007
Zero Octa Selective Sourcing Pvt India Ltd
Executive – System Administrator
Successfully started up the IT department from scratch in Goa with the support of IT head office.
Ensured smooth support in co-ordination with the UK team for the in-house software for 150 users.
Recognised by management for innovative ideas, being calm under pressure and problem solving skills. Goa, India
Dec 2000 – June 2004
CMC India Ltd (A Tata Enterprise)
Customer Service/Computer Hardware Engineer
Provided reliable first level support and implementations services to all 15 of CMC’s Goa based clients with a total user base of 300 + which resulted in positive evaluation and grade/financial improvements. Goa, India
Sept 2000 – Dec 2000
USHA Informatics Pvt Ltd
Business Development Executive (Sales)
Brought in sales of INR 100,000 in only my first 3 months of service in the company. Goa, India
Portuguese (Intermediate – Spoken)
Other Interesting Information
Volunteered at a mission in Ethiopia teaching children sanitation practices as part of the WASH project as well as helping with improving their English language skills. Also worked on an Impact Project with Kinetico Incorporated (http://www.kinetico.com/) to help set up a CSR program in Ethiopia to supply clean water to the communities through water Kiosks.
Active participant in extracurricular events such as sports like tennis & football, socializing, music, travelling.
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