CV, Insurance Broker With HR Experience

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Serial No: 48753

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Skills keywords: costumer service, insurance, sales

List Of Qualifications & Related Skills:

Bachelor Degree in Business Administration

Current location:  Dublin, Ireland - View on map

Nationality: Italian

Spoken languages: english, portuguese

PROFESSIONAL EXPERIENCE

HONDA SOUTH AMERICA (BRAZIL)
August 2014–August 2015

INSURANCE BROKER ASSISTANT – PROPERTY/TRANSPORTATION

 Deal with policyholders in the renewal, as well as new insurance, adapting to customer’s needs

 Quotes for events (motor show, exhibitions, etc.) in various risks, civil liability, among others;

 Negotiation and execution of rental property insurance, making contact with policyholders and real estate;

 Follow up negotiations of operational and named risks;

 Monthly registrations in transportation insurance,(e.g) insurance against theft, damage to third-party goods, various risks, air freight; sea freight, among others;

 Follow up the renewal of national and international insurance policies;

 Focal point for transport and property’s claims;

 Database manipulation and improvement;

 Monthly reporting and analysis of all registrations/policies purchased;

 Client email and telephone replies;

 Control of property policies, reporting and analysis;

 Headed up a improvement internal processes, thinking outside the box and bringing ideas to improve the internal process and customer’s experience.

SANTANDER BANK (BRAZIL)
August 2012 – July 2014

HUMAN RESOURCES ASSISTANT

 Team support in people development committees; participating in debates, making records, than structuring and analyzing the data obtained;

 Present the results to the managers; showing the main points, aspects to be developed and assuming a career path for outstanding employees;

 Salary analysis for Santander’s branches;

 Management support in corporate exchange programs of Santander Bank, performing activities such as:

 Employees interactions, drawing a professional development strategy for them;

 Assistance in all on-boarding and off-boarding processes for new joiners and leavers;

 Monitoring employee performance;

 Support the training activities (booking airline tickets, budget forecast, guidance refund procedures);

 Program data control, monthly reports to Spain and Brazil;

 Ad-hoc PowerPoint presentation to Santander Brazil CEO.

 Respond to all relevant colleague queries and requests efficiently in a timely manner;

 Provide data for and preparing management information reports and documents;

 Participate and contribute on all HR projects and initiative.

PAULU’S MERCEARIA – GROCERY STORE (BRAZIL)
February 2007 – January 2010

SELLER

 Face to face and phone customer;

 Stock control – counting and replacement;

 Payment and receipt of merchandise;

 Handling customer complaints and returns;

 Assisting shoppers to find the goods and products they are looking for;

 Processing cash and card payments;

QUALIFICATIONS

Bachelor of Business Administration – Emphasis in Finance
Universidade Presbiteriana Mackenzie – Campus Sao Paulo/Brazil – August/2014

PERSONAL ACHIEVEMENTS

Award – Best scientific research on textile sector

12º Award Textile Chain and Brazilian Confection – Scientific Production

Term Paper awarded by ABIT and ABRAFAS as the best academic research 2013/2014.

Published Article – http://sistema.semead.com.br/18semead/resultado/trabalhosPDF/214.pdf

Santander Human Resources Award 2013

HR Annual award for outstanding employee performance during the year.

Award category: Simplify workflow