I am a person who is much passionate to work in a PROFESSIONALLY AGGRESSIVE environment.
My credentials are as below:-
• 12+ years of experience in General Insurance Operations/ CRM/ Team Management / Administration/ Renewal/Motor-Underwriting/Process/…..
• A track record of increasing performance by preparing top-quality service and maintaining high standards of excellence.
• Respected leadership skills with experience training and motivating staff to work together as a team.
• An uncompromis
Relevant Qualifications & Education
DEGREE INSTITUTION /UNIVERSITY DURATION/YEAR OF PASSING GRADE/SCALE/CLASS
B.COM(H) Hazaribag University 2000 2nd
Higher Secondary Examination Bihar Council of Higher Secondary Education 1997 2nd
Secondary Examination Bihar Board of Secondary Education 1995 2nd
1. Passed the Computer Hardware & Networking training Nominated by Staralite Training Institute with Grade A.
2. Passed Certificate In Computer under Indira Gandhi National Open University in the year 1998 with grade-A
1. L & T GENERAL INSURANCE COMPANY LIMITED
JOINING 01/07/2010 TILL DATE
DESIGNATION Zonal Support-East
DEPT Zonal Support (CRM+Admin+Facility+Ops+IT+Renewal)
1. JOB PROFILE Conducted daily audits on MIS to ensure compliance and sound functioning of the process.
Solving customer related escalation issues, Coordination between under writing/Accounts/Operation/Claims. Keep track of the entire business volume. Zonal SPOC for LTF/Partner Portal/ECN activity. Responsible to East Zone renewal retainson.
Deftly liaison with HO for issuance follow-up of pending issues, resolutions, over viewing team performance for maintaining the TAT of the internal & external customer queries.
Close monitoring of Development of Renewal conversion, Operations activity, vendor network & Managing branch purchase, inventory, issue, cost, availability of services and processing vendor claims & customer query escalations.
Responsible for meeting the Persistency targets for the zone. Identifying costs, evaluate requirement, optimize use of consumables and tracking of expenses.
Led business process improvement & ensured activities are performed within SOP.
Additional Activity- Taking care of Zonal level Information Technology Queries and Implementations. Conducting inter departmental Audit for improving branch score. Monitoring Customer Service activities. Monitoring TAT for all customer service requests received at Branch. Also Looking after Implementation part under Operational activities. Zonal coordinator for Renewal. Coordinating with Pre-inspection Agencies for Service/Quality/Billing. Agency training/ Payouts. Team Celebrations.
LEADERSHIP Results-driven & effectual leader with proven ability
Talent for proactively identifying & resolving the problems with strong general management experience
Offering more than 12 years of experience across General Insurance industries.
Key strengths in managing and motivating staff, building relationships, Renewal conversion, CRM and delivering time bound outputs.
a. Manpower recruitment: Responsible for recruitments in my team. This includes Executive, Jr. Executive other than the entry-level DEO. This activity involves close coordination with the HR dept.
b. Monthly Reviews: Monthly/Weekly reviews with the Branch Operation & Sales Managers & with channel partners on all issues happening every month/weekly to ensure smooth operation movement.
c. Performance appraisals and feedback: For all east team members.
d. Nurturing talent: Identifying strengths, skill sets and grooming the team members for higher responsibilities. Have had many team members taking up higher responsibilities across businesses to ensure proper induction of new jonnies.
High Productive Team Members
Was part of the IDIT, Partner Portal, ECN- SPOC team in order to control Errors.
Building a formidable team of highly motivated achievers.
Ensured that the team across manages all customer related complaints within 24 hours.
Zonal SPOC for LTF.
Zonal SPOC for ECN / Partner Portal/ Samadhan/CRM.
Zonal SPOC for renewal conversion.
2. BAJAJ ALLIANZ GENERAL INSURANCE COMPANY LIMITED
JOINING 19/07/2004 22/06/2010
DESIGNATION Sr.Ececutive (Operations Head)
DEPT Operations+Motor U/W
JOB PROFILE Looking after Operations + Motor U/W(Including CN Control & CRM)
For all 13(Excluding Direct Marketing Channel) branch’s pertaining to Kolkata Regional Office with Special emphasis on Operations/Cover Note Control and MIDS. The job involves, verification /authorization of Internal & External customer Proposal.
Responsibility includes authorizing of operational activities (reconciliation/mapping of Policies and Cover Note etc) and Customer Service.
Monitoring of staff activities in the branch, appraisal, reconciliation of MIS and sending the same to ZRA under direct supervision of Regional Manager(East).Handling Projects within specified TAT.
Handling Various other Inspection Agencies in the Regional Office.
Additional Activity- Conducting inter departmental Audit for improving branch score. Monitoring Customer Service activities. Monitoring TAT for all customer service requests received at Branch. Also Looking after Implementation part under Operational activities.
e. Manpower recruitment: Responsible for recruitments in my team. This includes Executive, Jr. Executive other than the entry-level DEO. This activity involves close coordination with the HR dept.
f. Monthly Reviews: Monthly reviews with the Branch Operation In charge on the operational issues happening every month to ensure smooth operation movement.
g. Performance appraisals and feedback: For a team of 30 members, which includes 13 Branch Operation in charge and 17 Junior Branch Operation in charge.
h. Nurturing talent: Identifying strengths, skill sets and grooming the team members for higher responsibilities. Have had many team members taking up higher responsibilities across businesses to ensure proper induction of new jonnies.
Certificate of Excellence For Best Operation/U/W Support & In Cover Note Controlling.
Was made the ‘Six Sigma’champ in order to control Errors.
Building a formidable team of highly motivated achievers.
Ensured that the team across manages all customer related complaints within 48 hours.
3. Cholamandalam MS General Insurance Co. Ltd
JOINING : April 2003 to July-2004
DESIGNATION : Back Office Operation
DEPT : Operations
JOB PROFILE : The job involves, verification /authorization of Internal & External customer Proposal. Preparation of Motor / Travel / Package / Standard Fire / Personal Accident Policy & Passing Endorsements form Software. AIMS (Access Insurance Management Systems) deals with generation of policy, payment details, daily business done report & pay slip for accounts department.
Additional Activity- Taking care of Administration along with IT.
• Achieved Projects within specified TAT & given active support To IT during new system installation and up-gradation.
4. Siddharth Automobiles Limited,Kolkata
JOINING : March 2002 to April 2003
DESIGNATION : Insurance Executive
DEPT : Operations
JOB PROFILE : The job involves, verification /authorization of Internal & External customer Proposal. Issuing Policy (Bajaj Allianz Software Version 1.4 to 2.4). Preparation of all kinds of Insurance documents & presentations.
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