IBM Senior Technical support associate

Available

Serial No: 10400

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Skills keywords: testing engineer

Short Bio:

Good Technical knowledge & trouble shooting skills. Have good knowledge on quality aspect. I am a certified Six sigma Green belt professional & trained Six sigma Black belt professional. I have also completed manual testing & automation testing.

Current location:  Karnataka, India - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology

Spoken languages: english, Hindi, KANNADA, Tamil

Location I am interested in working: Anywhere

Education and Qualification 

2011

BE – Information Science

B.T.L. Institute of Technology, India

Professional Experience / Career Profile

May 2011 – Present

Senior Technical Support Associate

IBM India Pvt. Ltd

• Provides Voice & E-Mail Technical Help Desk Services support to IBM UK client; handles inbound calls / emails / chats regarding technical issues; assists the client with PC, Outlook, Shared drive and other application issues

• Handling SAP CRM issues, SAP ERP issues

• Generates daily team progress report and submitted the same to executives; liaised with technical team and management on product issues; recommends practical and innovative solutions to issues as required.

• Delivers best in class customer service and strictly complies with IBM’ corporate policies and business ethics.

Oct. 2010 – May 2011

Application Developer Trainee

TechMech Engineers Pvt. Ltd., India

• Collaborated with Application developers in the development of mail and sending mail attachment applications for tracking of vehicles; assisted in the development and maintenance of beat patrolling applications.

• Consulted generated applications with Application developers and communicated relevant issues as required; complied with corporate policies and procedures.

Project:

• Probabilistic Packet Marking (PPM) for Large Scale IP Trace Back

o Together with a team of 4 members, the project provided precise termination condition for the PPM algorithm; named new algorithm as Rectified Probabilistic Packet Marking (RPPM) to discover the Internet map or attack packets traversed during a distributed DoS attack. The most significant merit of the RPPM algorithm is a guaranteed generation of correct attack graph with a specified level of confidence.

Additional Skills Training:

• Manual Software Testing Course

• Foundation Course in Information Technology Infrastructure Library

• Rational Functional Tester Course

• Executive Presence Course

• Lean six sigma Green belt Certified Professional-Certificate number: BLRGB-1001076

• Lean six sigma Black belt Trained Professional

• Being mentored in Automation testing tool Selenium

• Have joined Testing course

Additional Skills:

• Languages known: English, Kannada, Hindi and Tamil

• IELTS overall bandscore (Reading, Listening, Writing and Speaking): 6.5