CV, HR Administrator, Customer Support Targeting Selected Countries

I am currently available for work
Serial No: 23122

Skills keywords: administration, customer support
Short Bio:

In my position as Associate Consultant, Administration Executive and previous positions as an HR/Admin Assistant and Executive Coordinator I contributed my professionalism and provided valuable insight to help and retain productivity of the department thereby enriching my expertise and strengthening the aptitude to swiftly adapt to variable roles.

Current location: Karachi - View on map
Nationality: Pakistani
Preferred Sector of Employment:  HR and Recruitment, Admin and Clerical
Spoken languages: english, Urdu
Location I am interested in working: Australia, canada, Dubai, Ireland, kuwait, Pakistan

Career Summary

Associate Consultant
02.Feb 2015 – to date


• Analyzing requirements of clients & sourcing the most appropriate candidate for the job.

• Conducting interviews.

• Shortlisting the candidates.

• Responsible for follow ups.

• Maintaining good relations with clients & candidates.

• Providing group recruitment services.

• Managing & updating the database.

• Strengthening the relationship with existing clients.

• Expanding the network of companies in panel.

Sales Executive – International Sales
21.Apr.2.014 – 12.Jan2015


• Generate and qualifying leads through cold calling

• Managing leads by tracking and following up on them

• Closing sales and meeting monthly sales goals in accordance with development plan

• Influences customers to buy or retain product or service by following a prepared script to give product reference information.

• Maintains quality service by following organization standards.

• Contributes to team effort by accomplishing related results as needed.

• Handling international clients via telephone, email and live chat

Administration Executive
02.Dec.2013 – 15.Apr.2014


• Coordination with the I.T. company for the securing of backups and other I.T. matters

• Researching and routing correspondence; drafting letters and documents; collecting and analyzing information related to Admin and HR

• Attending to customers/guest over the phone and in person

• Handling Rental car services

• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies

• Assist in developing, implementing, maintaining and reviewing company’s HR and Admin policies, rules regulations in compliance with all applicable employment laws

• Assist in performance appraisal and evaluation of employees

• Assist in compilation of Exit interviews to improve existing welfare

• Handle matters related to expatriate applications.

• Liaison with HR Manager, HODs and Headhunters to consolidate and manage all new hired employees and on boarding/left employees

• Compiling of and liaison with HR Consultants for processing of Monthly expenses and incentives of Sales and Health Department

• Liaison with procurement and logistics personnel for procurement of merchandize and ensure timely purchase requisitions and purchase orders

• Supervising Housekeeping and Security

• Handling Airline bookings & Hotel Reservations (International & Domestic)

• Handling of Petty Cash

• Handling and Maintaining Resume database

• Country wide and International Courier Management

Administration Officer
22.July.2013 – 29.Nov.2013


• Dealing with travel agents, Airlines & Hotel Reservations (International & Domestic)

• Dealing with Fleet & Corporate fuel Cards

• Handling all Utility Billing/Issues & Courier Management

• Handling of Petty Cash and procurement of merchandise

• Maintaining of Log Books for Office Vehicles

• Maintaining necessary documentation system for efficient storage and retrieval of documents/information.

• Monitoring attendance and supervising the administrative staff

• Perform general office maintenance duties and adhoc administration duties assigned

Human Resource / Admin Assistant
20.Dec.2010 – 01.Mar.2013


• Implemented the HRIS System & ensuring its maintenance in all sister concern units of SGL.

• Monitoring attendance and supervising the administrative staff

• Staff travel arrangements

• Perform general office maintenance duties and adhoc administration duties assigned

• Dealing with Vendors and collection/dispersion of Payments

• Providing support & Maintaining records of documentation/Filing systems/Stationeries required

• Screening & Short listing of resumes for various positions in the organization.

• Coordinating amongst candidates, recruitment agencies and interview panel members for the scheduling of interviews.

• Maintaining / Updating HRIS Systems and the Resume Database as and when required

• Liaison with Training Institutes for employee training according to TNA.

• Handling the Performance Appraisal process and maintaining Appraisal records in HRIS.

• Successfully conducted recruitment drives at different Educational Institutions for the Management Trainee Programs

• Coordination with the Management during all new recruits at the Head Office (Filling of the employment form, coordinating for the Medical test etc).

• Maintaining Job description forms for all locations. Provide copies of Job Descriptions to locations as & when required for necessary updates.

Executive Coordinator
01.Jul.2007 – 24.Nov.2010


• Scheduling and coordinating with interviews and client meetings at different Venues.

• Maintaining client database and filing system for use by consultants

• Assisting consultants with Business Development & recruitment projects (staffing and outsourcing)

• Dealing with Vendors and collection/dispersion of Payments

• Monitoring attendance and supervising the administrative staff

• Uploading and maintaining a Resume Database using “PC-Recruiter” software

• Coordinating travel arrangements for consultants

• Maintaining record of invoices, terms of engagement, advertisements placed and employee files etc.

• Procurement of merchandizing.

• Perform general office maintenance duties and adhoc administration duties assigned

Team Leader (Tele-Marketing Dept)
May.2006 – 2007


• Projects managed (Refinancing Mortgages, Home Business, Career Guidance, Xerox Copiers & DSL Lines)

• Coordination with the Client on frequent updates on the customer views and strategies required for the projects

• Respond to incoming queries from prospective customers.

• Review Company or customer records to identify prospect lists

• Maintaining required number of quality outbound calls

• Ability to generate end user leads

• Accurate recording of notes and questionnaires as the campaign needs

Qualifications & Education

• B.Com Government College of Commerce & Economics , Karachi (Awaiting Results)

• HSSC St. Patrick’s Government College, Karachi 2006

• SSC St. Lawrence’s Boys high school, Karachi 2004


• Communication Skills – By Humaira Ahmad – Senior Consultant – Engage Human Resources.

• Supervisory Skills – By Humaira Ahmad – Senior Consultant – Engage Human Resources.

• Completed a Certification course on “Specialization in HRM” through Skill Development Council


• Team player and a quick learner

• Proficient in MS Office and Internet applications

• Languages: Fluent English & Urdu

• An active Voluntary member for various Social groups in the Community