Highly Experienced Technology Manager

Available

Serial No: 13084

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Skills keywords: engineering, project management, telecommunications

Short Bio:

A result-oriented, dedicated and reliable professional with strong background in telecommunications engineering and business administration; adept at project implementation, commissioning and complex programming changes; effective leadership, managerial, supervisory, teamwork and collaborative abilities; efficiently maintains business relationships while ensuring proper risk management.

Current location:  Gauteng, South Africa - View on map

Nationality: South African

Preferred Sector of Employment:  IT and Technology

Spoken languages: english

Location I am interested in working: Anywhere

Education
MBA (2010)
University of Cape Town, South Africa

UNISA (2008)
Bachelor of Business Administration (BBA)

B. Tech. in Engineering Telecommunications (2003)
Cape Peninsula University of Technology, South Africa

L/C – NDip (2001)
Cape Technikon, South Africa

Experience
Technology Manager (Jan. 2010 – Present)
SAGIFON Technologies, South Africa
• Manages business relationships with stakeholders, partners and service providers; establishes relationships that lead to project development and identifies business opportunities.
• Identifies actual and potential risks and develops protocols to mitigate risks; conducts evaluations, feasibility and viability of technology investment and designs and formulates solution proposals.
• Establishes and compiles best practice procedures in developing project strategies and ensures proper implementation; advises customers with regards to funding and finance for technology projects.

Divisional Manager – Indirect Channel (Jan. 2009 – Jan. 2010)
Nashua/Siemens Enterprise Communications, South Africa
• Managed commercial contracts with partners and managed relationships with all internal and external stakeholders; developed business strategies for indirect channel and performed sales forecasting, monitoring and evaluation.
• Promoted business development and growth through partner recruitment and retention; conducted relevant business presentations of complex solutions to partners and customers to ensure profitability and revenue achievement.
• Acted as leader and motivated all employees of the indirect channel to drive sales upon closing deals via partners; provided regular monitoring on employees performance; prepared and created business and financial reports.

SADC Business Manager (Jun. 2006 – Dec. 2009)
Siemens Communications, South Africa
• Managed and organized product demonstrations; identified, evaluated and nurtured qualified new business opportunities in the SADC region; established relationships that lead to possible future business.
• Monitored SADC partners’ sales performance; designed and created proposals for complex solutions and conducted solution presentation to customers in behalf of business partners; participated in SADC activities.
• Developed account specific growth strategies for resellers; motivated and visited Southern African partners to ensure that they regularly meet their sales targets.

Siemens Enterprise Communications, South Africa (Jan. 2006 – Jun. 2006)
Delegation (Secondment) to Back Level Support (Vienna Austria)
• Established best practice procedures in accordance to documenting and recording procedures and formulated resolutions for future references on diagnosed complex technical problems.
• Facilitated coaching for senior engineers on solving complex problems through the use of development tools.
• Worked closely with developers of HiPath systems to come up with practical solutions to complex problems and resolved tickets escalated to development; created and released information sheets to senior engineers.

Senior Systems Engineer & Supervisor (Jan. 2005 – Jan. 2006)
Siemens Enterprise Communications, South Africa
• Supervised fellow system engineers and technicians; provided regular monitoring and reporting on engineers and technicians performance.
• Conducted training and coaching to new engineers and technicians to ensure proper guidance on work functions; facilitated staff dialogues and imposed result reporting.
• Resolved third level escalated tickets on HiPath 3000 and 4000 and participated in large commissioning projects.

Systems Engineer (Nov. 2000 – Jan. 2004)
Siemens Enterprise Communications, South Africa
• Performed system monitoring and provided quality maintenance; handled project implementation and operated complex remote programming.
• Participated and coordinated on occasional field activities.

Engineering Technician in Training (Jun. 2000 – Nov. 2000)
Siemens Enterprise Communications, South Africa
• Conducted faultfinding processes; operated relevant tests, and identified and fixed issues through providing highly technical and methodical repair procedures ensuring every element was handled and tested carefully.

Research Assistant Technician (Jun. 1999 – May 2000)
Cape Tecknikon

Computer Hardware Technician (Sept. 1996 – Jul. 1997 )
Computer Connection Ltd

Computer Hardware Technician (Aug. 1994 – Aug. 1996 )
Personal Computer Ltd