I did a full time volunteer job in the UK just recently for a year as a Support Worker in a care homes. I learned on how to provide care of the elderly people especially with dementia. I attended healthcare training to ensure the proper handling for the elderly people. For more than 7 years, I worked in a call center industry as a Technical Support Representative by providing customer and technical support via email ,chat, voice . I worked as a Sales Account for a year and in recruitment as well
Education & Training:
Bachelor of Arts in Sociology 1997-2002
Mindanao State University- Iligan Institute of Technology Philippines
Bachelor of Science in Nursing 2007-2011
Larmen de Guia Memorial College Philippines
General Healthcare training – Simeon Care for the Elderly/NHS Aberdeen Scotland UK
Support Worker training- Simeon Care for the Elderly Aberdeen Scotland UK
Communication skills training- Aberdeen Scotland UK
Hospital training and internship – Philippines
Sales and Marketing training- Tricom Dynamics Inc. Philippines
Technical/Customer service handling skills training- Lexmark HQ Kentucky USA
Hobbies/Interest: travelling, cooking, new technologies, reading, swimming, shopping, psychology, movies, leadership and management , people,recruitment,internet browsing, diversity, photography, arts, vintage, places, talents, research, health and medical, sociology, music, helping people, human behavior,coaching,
July , 2013 –July 2014
Simeon Care for the Elderly Aberdeen Scotland United Kingdom
• Extensive knowledge of adhering the principles of providing personal care for the elderly
• Attended healthcare training to ensure the proper way of handling elderly people especially using the assisted equipments, proper positioning in accordance to the environment
Aug-2008 to May 2012
Company Lexmark International Inc Philippines
Technical Support Representative
• Provided customer and technical support to end users via phone , email, chat
• Received excellent positive feedback from the customers
Feb-2005 to Aug-2008
Company :SYKES ASIA Philippines
Technical Support Representative
• Provided clients with their DSL and email problems and offers good customer service and customer satisfaction to by ensuring first call resolution
• Awarded as Technical Support rep for the month
May-2004 to Oct-2004
Company : Able Services Inc. Philippines
Manpower Services Specialist /Recruitment
• Provided the best manpower services to clients to meet their needs in a timely manner
• Cold calling/ Sales/ Meeting and discuss the needs with clients
• Coordinate with HR for recruitment process including screening, interviewing , staffing
• Maintained clients business relationship.
Sept 2002-Nov 2003
Company: Tricom Dynamics Philippines
Account Executive :
• Achieved the monthly sales target
• Recognized for the specific month for achieving the highest sales quota for the month.
• Practical skills include negotiation skills, writing business letter, sales reporting networking, making rapport and maintaining clients business relationship
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