A fully committed, capable and confident manager who possesses the required vision, ability, drive and enthusiasm
needed for successful management. Highly focused with a comprehensive knowledge and understanding of various
sectors such as operations, estates, technical services, asset or property management. A consistent track record of
successfully employing best business practices that improve efficiency and reduce operating costs.
Possessing over 5 years’ experience in Facilities Management with a proven track record of commercial and financial acumen with sound budget, resource and people management skills.
I am reliable and trustworthy, with excellent communication and interpersonal skills, with a strong customer care ethos and natural leadership qualities. Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also further my personal and professional development
Education and Qualifications
November 2008 NEBOSH National Certificate in Health & Safety Passed with credits
October 2002 – May 2006 University Of Greenwich BA (Hons.) Law and Business 2:1
Key skills
• NEBOSH qualified with sound understanding of Health & Safety guidance notes, regulations and compliance
• Sole responsibility of 16 properties including a trophy site
• Experience in residential, retail and commercial properties
• Good understanding of leases and tenant obligations and liabilities
• Excellent knowledge and ability to manage both soft and hard services
• Ability to organise, plan and mobilise essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling.
• Direct line management responsibility of Building Managers, providing direction, motivation and support
• Excellent negotiating, organising and time management skills.
• Strong presentation and negotiating skills
• Ability to communicate with decision makers and high end clients
• Setting and control of 16 service charge budgets
• Preparing documentation for tendering of contracts
• Decision making and problem solving ability
• Excellent conflict resolution skills
• Flexible, open to ideas and willingness to learn with innovative ideas
• Extensive commercial awareness
• Leadership qualities
• Building key and lasting relationships with clients and tenants
• Experience of recruiting, inducting and training key personnel for a trophy site
• Ability to quickly understand the mission, vision and values of an organisation
IT Systems
• Microsoft Word – Advanced
• Microsoft Excel – Advanced
• Microsoft Project – Advanced
• Microsoft PowerPoint – Advanced
• Lotus Notes – Advanced
• Microsoft Office– Advanced
Work Experience
October 2010 – Present Senior Facilities Manager GVA Grimley
• Management of a portfolio of 16 properties in the London and South East Region including a ‘Trophy’ site with a budget of £2.5million pounds.
• Annual setting, control and financial forecasting of 16 service charge budgets, combined sole responsibility of £3.5m service charge funds.
• Control of all Health and Safety statutory and non-statutory compliance.
• Direct line management of two Building Managers, through a process of appraisal, coaching, formal training and performance management.
• Monitoring of key accounts, invoices and authorising and raising purchase orders.
• Responsible for contractor management and performance, including setting KPI and SLA.
• Mobilisation of service contracts, setting terms and conditions and driving services to deliver a high level of customer care.
• Responsible for all hard and soft services, including driving improvements in services whilst looking at resources, costs and best utilisation of space.
• Liaison with tenants, clients and asset managers to ensure all expectations are met and exceeded.
• Working with Surveyors to deliver excellent facilities and asset management services, to tenants, clients and superior landlords.
• Dealing with tenant fit outs and property refurbishments, through to practical completion.
• Ensuring monthly health and safety compliance tasks are closed down every month.
September 2009 –October 2010 Regional Facilities Manager CB Richard Ellis
• Regional Facilities Manager for 16 properties in the London and South East Region.
• Management of service charge budget for all 16 properties, including developing the budgets and ensuring all properties are managed within budget.
• Liaising with tenants and dealing with all queries within an efficient and effective manner.
• Responsibility of all invoices, raising all necessary Pos and approval of Pos within 5 working days of being on invoicing system.
• Meeting performance management targets in highly pressurised environment.
• Management of all Health & Safety audits on site, queries, Insurance inspections and ensuring monthly Health and Safety compliance targets are dealt with.
• Directing the FM Strategy for each site and ensuring this is presented to the client, approved and mobilised effectively.
• Management of all service providers for each property, chairing monthly meetings and agreeing KPIs/SLA and ensuring these are met.
• Direct line management responsibility of two Building Managers, including indirect supervisory responsibility of all contractor operatives on the properties.
April 2009 – September2009 Facilities Manager (maternity cover role) AMEC Group Ltd
• Managing all contractors that provide a service to Amec London Offices.
• Responsible for a team with ten staffs whom consisted of reception, Assistant Building Manager, IT Support, handymen and helpdesk operatives.
• Effectively dealing with challenging clients with specific requirements.
• Ensuring sub-contractors meet KPI/SLA targets.
• Directly responsible for managing and ensuring PPM Schedules are met for cleaning, security, reception, M&E, AV, waste management, coffee and water machines, plants, lifts and health & safety.
• Dealing with helpdesk queries and directly interfacing with internal staff (and clients) to resolve issues.
• Coordinating and planning office moves and ensuring all aspects are managed to high standards resulting in a seamless move for all staffs.
• Responsible for the internal helpdesk and ensuring items are closed down within SLA timeframes set by company.
June 2008 – February 2009 Facilities Manager The Hospital Club
• Line management responsibility of Facilities Assistant, assigning daily tasks, weekly events and performance management.
• Setting up and monitoring appropriate KPI’s, SLA’s and conducting regular review meetings with third party contractors to ensure our requirements are met.
• Responsibility for creating the Health and Safety policies and procedures for the Club and liaising with Environmental Health Officers.
• Dealing with internal departments to ensure their needs are met by the Facilities Department by assisting on events and management of Fire and emergency strategy during high profile events.
• Space planning, arranging office moves and changes, ensuring IT and phone system moves are co-ordinated.
• Identifying refurbishment and improvement works and ensuring they are carried out to a premium standard, competitively, and in-line with current legislation.
• Project manage all building related refurbishments, builds and any works requiring contractors including building the new staff welfare facility.
• Managing and monitoring of asset register and capital expenditure.
• Forecasting and management of annual budget.
• Advising on Health & Safety matters and ensuring all relevant Health & Safety documentation and Risk Assessments are present and correct for all events.
• Responsible for FF&E schedules, inventories and defects.
September2006 – June2008 Facilities Administrator PriceWaterhouseCoopers LLP
• Supporting the Building Manager to ensure the smooth running of all services for two PwC office buildings, Hays Galleria and Hays Complex.
• Responsible for the performance and management of over 200-300 Contractors, specifically ensuring that they meet their SLA requirements.
• Responsible for Health & Safety compliance of approximately 2,000 staff and ensuring the building fits all Health & Safety requirements, including carrying out DSE Assessments on all new staffs.
• Involved in the relocation project, moving 4,000 staff based in what is now the Shard of Glass into three interim buildings.
• Assistance and planning in the restructuring of the services for the new interim buildings to ensure staffs receive a consistent level of service and one clear point of contact for all their needs.
• First point of contact for all building related queries.
• Providing management reports to Senior Managers and assisting Facilities Manager with performance targets.
• Organising training for staff on all new service initiatives.
• Communicating all building issues to staffs and Partners, as well Building related events.
• Creating staff handbooks for the new buildings.
• A positive and innovative member of events committee which raised money for the Fair Havens Hospice by organising various events throughout the year.
• Organising Supplier Sales within the buildings and negotiating deals on behalf of PwC with various local retailers.
August 2004 – September 2006 Weekend Receptionist Porsche Showroom, E15
April 2003 – December2003 Administrator Workbase Training, N12
June 2002 – February 2003 PA/Receptionist ICM Computer Group, EC2M
August2001 – January 2002 Project Administrator Business Link, N15