Extensive experience in sales and customer service for a wide range of products, everything from apparel to medical devices, stock in a private offering, and dietary supplements. Native English speaker with permanent Spanish NIE and dual US/EU citizen. I’ve done cold calling, incoming sales and face to face meetings. I am accustomed to providing a high level of service. I have a Masters from the University of San Francisco in Internet Marketing and a BA from the University of Southern California
Education
June 2006
University of Southern California (USC), Bachelor of Arts in Political Science
January 2010
University of San Francisco (USF), Master Certificate Internet Marketing
Experience
July 2013- September 2015
La Maestra Legal Advocacy Services
San Diego, California
Assistant to Director of Legal Advocacy
• Provided assistance to Director of Legal Advocacy, the Honorable Carmen Kcomt (former Peruvian Judge and human rights activist http://articles.latimes.com/2002/jun/30/world/fg-toledo30 and Representative for California at the United Nations Refugee Congress)
• Helped victims file Domestic Violence Restraining Order (DVRO) for protection from their physical abusers.
• Arranged assistance regarding human trafficking victim services (asylum, immigration services, healthcare)
• Found safe housing for crime victims and refugees (emergency shelters, safe houses, etc.)
• Worked with individuals and families involved in situations involving elder abuse (referral to available public and private services, advised of security options)
• Counseled the abused as to available domestic violence victim services.
• Offered referrals to low and no cost Attorneys
• Assisted individuals in issues of family law (divorce, custody, visitation, and child support)
• Coordination and recruitment of volunteers for Legal Advocacy Services, increased total number of volunteers by 115% over 24 month period
July 2013-January 2015
Golden Hippo Media
San Diego, California
Sales Agent
• Responsible for $100,000+ per month in direct phone and email sales
• Exceeded sales quotas for July 2013-January 2015 (entirety of employment)
• Provided sales and customer Support involving a range of products in high call volume environment, both inbound and outbound calls.
• Email Campaign Management
October 2009-July 2013
Creative Ideals
Creative Ideals DBA: BowsAndEros.com
Los Angeles, California and Lima, Peru
Operating and Compliance Manager
• General compliance management of fair trade business ensuring all production and inputs met American (US) labor standards.
• Direct oversight and sourcing of labor in Lima, Peru.
• Supervised build of textile plant, implemented plan for continued production governed by specific fair labor standards.
• Verification of manufacturing sites’ continued compliance with American and company specific labor standards (work hours, comfort/safety of workplace, wages, origin of production inputs)
• Creation of company specific standards for workplace (wage calculation, working environment, rules of conduct)
• Wholesale sales calls and outside meetings
• General management of creative professionals (Designers, Creative Manager)
Dec 2012
Creative Ideals DBA: LingerieSpecialists.com and CostumeShop.us.com
San Diego, California and Lima, Peru
Marketing Manager/Webmaster
• Phone Sales (Responsible for $1,500,000 + in ecommerce revenue)
• Preparation of analytics reports
• Social media management
• Google Adwords optimization
• Search Engine Optimization (SEO)
• Email campaigns, blogging, shopping feed preparation
• Registered participant International Lingerie Show Las Vegas 2010, 2011, 2012
May 2006-September 2009
Imaging3 Inc.
Publicly Traded Medical Device Manufacturer (Ticker: IMGG)
Burbank, California
Sales Associate
• Phone sales of stock as part of the Company’s private offerings ($2,500,000 in private offering sales)
• Exhibitor at the Radiological Society of North America Scientific Assembly (RSNA) in Chicago 11/2007
• Assisted in creating new marketing plan with marketing consultant
• Preparation of sales quotes
• Copyright management of new product names
• Ongoing investor relations with new and existing investors
• Outside meetings with potential Investors
• Responsible for general maintenance of internal network and computer systems, upgrading software and hardware as deemed necessary and appropriate
• Management of Customer Relationship Management (CRM) software
• Responsible for miscellaneous duties assigned by either the CEO, COO, or CFO
• Service database maintenance
• Inventory management and organization
• Video editing, sound editing, web updates, Graphic design for trade shows
• SEO of retail and corporate websites (http://www.imaging3.com)
• Press Release Preparation
January 2004- January 2006
University of Southern California (USC)
Los Angeles, California
Assistant
• Assistant to Graphic Designers, Art Director, and Editor in charge of creation of USC application and applicant marketing materials
• Provided administrative support to design team as needed
• Updates to various university websites
• Proofreading of text for publication for Department Editor
Additional Information
Dual American and EU (Italy), Spanish NIE (Certificado de Registro de Ciudadano del la Unión) + Social Security Number
Languages: Native English, Advanced Spanish