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CV, Experienced IT engineer looking globally

I am currently available for work
Serial No: 40944
(08/04/1986, male)
List top 5 skills: 
Short Bio:

An enthusiastic and knowledgeable IT support engineer with 5+ yrs of experience in supporting 2000 end users across various locations in 24/7 environment on various technologies like Active Directory, Server 2003, 2008 & 2012 implementation, Windows XP,7,8 & 10 deployment, Vmware 5, Citrix Xenapp 6.5, MS office, MS Exchange, data center operations, Antivirus and Backup management, desktop buildup and networking. Have 5yrs of experience in handling MSP’s for clients based in US and UK

Current location: 

Maharashtra, India - View on map



Preferred Sector of Employment: 

IT and Technology

Spoken languages: 

english, Hindi

Locations I am interested in working:


Work Experience


IT Support Engineer

Damac Properties (Dubai) – June 2015 to Nov 2015


  • Achieved 99% uptime while providing level 1& 2 support remotely and onsite to VIP’s and 400 end users individually on daily issues.
  • Reduced costs by negotiating contracts with vendors  while setting up new site offices
  • Managed installation and configuration of Mac, Windows XP, Vista, 7, 8,10 and Server 2003, 2008 and 2012 on servers and desktops.
  • Deployed images on desktops and laptops using Acronis media.
  • Installed Trend Micro Antivirus with DLP and Websense on users systems.
  • Helped ERP team by installing Siebel client and IPMS plugins.
  • Installed and troubleshooted MS Office 2003,2007,2010 and 2013 related issues.
  • Build Bloomberg system with latest updates and resolved IE, Chrome, Firefox related issues.
  • Added desktop/servers to domain and performed IMAC operations for users, OU’s, DL’s, security groups and mailboxes.
  • Creating Webex, Gotomeeting, GoToAssist requests for users and setting video conferencing in board rooms. Installing Skype, 3CX and troubleshooting HR application related issues.
  • Performed data center operations like cable pulling, rack mounting and fault finding.
  • Incident logging in Service desk and following up with users and updating them on status.
  • Installing  and resolving Attendance system and CCTV related issues.
  • Setting IP phones, Ipads and configuring mailboxes through Activesync on smartphones.
  • Configuring static/dhcp ip addresses for printers, servers and troubleshooting network issues.
  • Installing HP, Kyocera and Samsung network printers and troubleshooting issues.


Senior IT Engineer

SS&C Globeop Financial Services (Mumbai) – June 2010 to June 2015

  • Achieved 99.9% uptime while providing level 1& 2 support remotely and onsite to VIP’s and 2000 end users across India, US, UK, Singapore, Hongkong and Dublin.
  • Responsible for handling Managed Services projects with strict SLA for clients based in US and UK in 24/7 environment.
  • Incident logging in Service desk and following up with users and updating them on status.
  • Performed installation of Windows 2003, 2008 and 2012 on physical and virtual servers and configured DNS, DHCP, WDS, DFS, IIS, WSUS and Domain roles and services
  • Configured Active Directory and performed IMAC operations for users, security groups, DL’s OU’s and configuring roaming profile, account lockout and password reset operations.
  • Configured domain controllers in Single Forest, Single Domain environment.
  • Deployed Windows XP, 7 and 8 through RIS and WDS and troubleshooting daily issues like drives mapping, IE, Chrome, Firefox, Reuters Messenger and proxy related issues.
  • Building Bloomberg systems with latest updates and coordinating with support team.
  • Installed MS Office 2003, 2007, 2010 & 2013 and resolved outlook, word and excel related issues like mailbox configuration,  excel macros and patch installation.
  • Build Virtual servers by installing VMware 5 and accessing through Vsphere client.
  • Performing mailbox creation/deletion and mailbox movements on Exchange 2003 and 2010.
  • Deploying group policies on servers and desktops through GPO.
  • Building Citrix Xenapp 6.5 servers and creating published applications and desktops.
  • Performing backup operations in Symantec Backup Executive 2010 and Undelete 2010.
  • Installing and managing Symantec/Sophos Antivirus on Desktops, Laptops and Servers.
  • Performed data center operations like cable pulling, rack mounting and fault finding.
  • Supporting home users on secure id related issues through RSA server.
  • Attended onjob trainings for Active Directory, Lync 2010 and SCCM 2007.
  • Troubleshooting network related issues and configuring static/dynamic IP addresses.
  • Monitoring Network/Servers/UPS/Antivirus alerts and escalating as per the escalation matrix


Academic Details 

  • Achieved Bachelors in Computer Applications (BCA) graduation degree from Tilak Maharashtra University, Pune
    • Achieved Diploma in Electronics from MSBTE Board, Mumbai

Professional Certifications

  • Ø MCP ( Windows XP Installation and configuration )
  • Ø MCSA ( Windows Server 2008 Installation and Active Directory)
  • Ø MCTS ( Windows 7 Deployment and Configuring)
  • Ø Information Technology Infrastructure Library (ITIL) v3 Foundation 2011