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With over 14 years Information Technology Experience, as an Information Technology professional, I have worked in different industries and companies over the years and have gained specialist skills on multiple applications, operating systems and platforms. The most prominent of them being Windows Server and workstation, Linux – Ubuntu and Redhat based, Database Servers: Microsoft SQL and MySQL, Web Servers: Tomcat, Apache and IIS, Networking: Routers, firewall, IDS, IPS, Policies and procedures
Education & Training
Course Name: EC-Council Certified Security Analyst / LPT
Year: 2012
Subjects:Course outline available @ http://www.eccouncil.org/courses/professional_series/ecsa_course_outline.aspx
Course Name: EC-Council Certified Ethical Hacker & Countermeasures Version 7
Year: 2011
Subjects: Course outline available @ http://www.eccouncil.org/courses/professional_series/ceh_course_outline.aspx
Course Name: Red Hat Certified Technician (RHCT)
Year: 2009
Subjects: Course information available at http://www.redhat.com/training/certifications/rhcsa/
Course Name: Commvault Engineer
Year: 2008
Subjects:Commvault version 6 engineering module, backup architecture design and implementation
Course Name: Commvault Support
Year: 2008
Subjects:Commvault version 6 Support module, support of software issues
Course Name: Commvault Administrator
Year: 2008
Subjects: Administrations of commvault systems and servers
Course Name: Johnson and Wales – Cultural diversity in the cruising industry
Year: 2007
Subjects: Cultural influences and diversities of people working in the cruising industry.
Course Name: Carnival Cruise lines – Train the trainer
Year: 2007
Subjects: Vessel familiarization
Course Name: Carnival Cruise lines – Crowd and Crises management
Year: 2006
Subjects: Handing crowds effectively, Managing crisis situations onboard
Course Name: Bentley – Projectwise administrator
Year: 2005
Subjects: Administration of Projectwise application and databases (Oracle)
Course Name: CTI – Computer Science Diploma
Year: 2001
Subjects:
● Introduction to computers
● Data Processing Concepts
● Microprocessors and Logic Concepts
● Operating system 1 – Windows
● Object and program design
● Programming 1 – VB 6
● System Analysis and design
● Relational database design oracle
● Operating system 2 – Unix
● Introduction to Oracle SQL & PL/SQL
● Develop Oracle PL/SQL programming units
● PC Components and Peripherals (A+)
● Networking Essentials (N+)
● Programming 2 – C
● Internet / HTML / Javascript
● Final Exam
Work History
Company Name: Dimension Data – Vodacom Contract
Duration of Employment: July 2014 – Current
Position within the Company: Systems Engineer
Duties and Responsibilities:
● Install and maintain Windows operating systems on Vrtual as well as Phsical servers.
● Build VMWare templates.
● Clone virtual servers.
● Deploy servers from the VMWare templates.
● Supported OS versions. 32 and 64 bit versions of: Windows XP, Windows 2000, Windows 2003, Windows 2003 R2, Windows 2008, Windows 2008 R2.
● Operating systems supported various applications: Citrix, Oracle, SQL, SMTP Services, Secure FTP (COPSSH), Web services and various 3rd party vendor supported applications.
● HP Sitescope monitoring of servers.
● Planned, maintained and executed patch management strategy (165 servers).
● Keep HP firmware and drivers up to date.
● Installed the latest Anti-Virus and intrusion detection software.
● Installed the latest backup software.
● Update the VMWare tools on the virtual servers.
● Server standby
Reason for Leaving: Contract ends March 2015
Company Name: Marefa International Pty/Ltd
Duration of Employment: September 2013 – June 2014
Position within the Company: ICT Functional Leader
Duties and Responsibilities:
● Strategic planning& alignment with business needs
● Provide Leadership for the ICT unit
● ICT unit budget
● Management of all projects
● Network security and data protection (Firewalls, Content filtering, IDS, IPS)
● Backup solution
● Linux mail server administration, maintenance and support
● Windows 2003 AD server administration, maintenance and support
● PABX support and maintenance
● Network LAN and WAN management, support
● Infrastructure architecture design and implementation
● SAP Businessone with Boyum support & maintenance
● SQL Server support and maintenance
● Crystal report creation
● Disaster recovery Planning
● Creation of Policy and procedures
● ICT Purchases
● User support
Reason for Leaving: Company closed down (liquidation)
Company Name: Bozza
Duration of Employment: March 2013 –August 2013
Position within the Company: System Administrator
Duties and Responsibilities:
● Maintain, support and setup Linux based servers
● Support and maintain systems (Jira, Nexus, Media Wiki, Mercurial, Team city, Jetty, Apache, MySQL)
● Support desktop users with queries
● Support PABX Telephone system
● Support Internet and network connectivity
● Design and implement network infrastructure using Mikrotik Routers
● Design and implement Network security
● Write and implement IT policies and procedures
● Setup Monitoring and alert to monitor production system
● Deploy from Development to production system
● Manage Splunk statistics log data to port to MSSQL Server
● Manage and maintain MySQL and Microsoft SQL databases
● Build & setup new pc’s for new and existing employees
● Manage and maintain cloud servers at Linode and Amazon
● Provide on call after hours support to employees working off site and at the office
● Setup of Firewalls and server based security for all servers and network infrastructure
● Setup of PPPoE VPN connection settings on Mikrotik routers.
Reason for Leaving: Retrenched due to financial instability in the company.
Company Name: Webafrica
Duration of Employment: September 2012 – February 2013
Position within the Company: Standard windows system administrator
Duties and Responsibilities:
● Setup and maintain Virtual private servers for clients
● Manage Virtual Machine manager environment
● Provide training to NOC agents on VMM 2012
● Active Directory maintenance
● Group Policy Management
● Sites & Services Management and Replication
● Monitoring setup and engineering
● Migration of users from physical to virtual server
● Migration of internal server to virtual infrastructures.
● Management of SAN / Netapp Storage devices and training other engineers and admins on it
● Linux server maintenance and support
● Maintain Microsoft Systems Technologies: Windows Server 2000/2003/2008/2008R2
● Setup maintain and implement Hyper-V, Failover Clustering, and II
● Proof of concepts to improve virtual / cloud enviroments with Openstack / cloudstack / Zen
● Provide assistance with infrastructure architecture and design & implementation
● Maintained Fortigate Firewall and Windows firewalls and group policies on all windows servers
● Work on projects as assigned by project manager
Reason for Leaving: To gain experience of a start-up company, with completed oversight and complete infrastructure from servers to network & security design and implementation.
Company Name: Carnival Cruise Lines
Duration of Employment: October 2009 – July 2012
Position within the Company: Senior Information Systems Manager
Duties and Responsibilities:
● Shipboard Information Systems Manager (I/S Manager) is an onboard officer that works with ALL onboard departments and shoreside personnel to ensure operation and maintenance of the revenue and guest tracking systems.
● Manage the shipboard systems and communicate to management regarding the systems availability.
● Responsible for adhering to internal controls, data security, daily and weekly reporting, hardware inventory and daily operations.
● Ensure 24/7 operations needs for all systems and support is met.
● Operate, maintain and monitor all approved shipboard computer systems.
● Work with all shipboard officers and staff on providing technical support services in approved areas.
● Provide training to users as well as Technical Support desk and Assistant I/S Managers
● Maintain and coordinate the repair of hardware.
● Works with arriving vendors and shoreside staff on hardware repair and software upgrades.
● Monitor, maintain and support all satellite communication (telephone and data) is available 24/7
● Creation of small in-house application and manuals on existing systems.
● Drydock and special projects, implementation phase
● Enforce Security policies and procedures onboard the cruise line with all levels of personnel
Reason for Leaving:Contract based and was looking to relocate back to South Africa.
Company Name: Rackspace UK
Duration of Employment: July 2008 – October 2009
Position within the Company: Backup administrator
Duties and Responsibilities:
● Datacentre migration project: I managed the Backup and continuity of the customers being moved and perfected the process flow before and during the move to provide near perfect continuity.
● Create scripts for custom backups on python
● Enhance the information gathering process more efficient for the migration project
● Project management of Continuity for migrating clients
● Restore information for customers
● Setup backups for customers
● Support Commvault agents on customer servers
● Manage offsite (iron mountain) back tape retrieval process
● Work with Data center team to change tapes
● Troubleshoot and resolve issues with backup infrastructure commvault servers and tape drives
● Setup disk storage on SAN for backup infrastructure
● Report Operating system issues to relevant tech support departments
● Troubleshoot and escalate SAN issues to SAN engineers
● Troubleshoot and escalate network issues to network engineers
● Troubleshoot and escalate Network security issues to network security department
● Ensured that Server and network based firewalls do not restricted backup network
Reason for Leaving: Due to the visa restrictions and job security.
Company Name: Carnival Cruise Lines
Duration of Employment: June 2006 – July 2008
Position within the Company: Senior Information systems manager
Duties and Responsibilities:
● Shipboard Information Systems Manager (I/S Manager) is an onboard officer that works with ALL onboard departments and shoreside personnel to ensure operation and maintenance of the revenue and guest tracking systems.
● Manage the shipboard systems and communicate to management regarding the systems availability.
● Responsible for adhering to internal controls, data security, daily and weekly reporting, hardware inventory and daily operations.
● Ensure 24/7 operations needs for all systems and support is met.
● Operate, maintain and monitor all approved shipboard computer systems.
● Provide training to users as well as Technical Support desk and Assistant I/S Managers
● Maintain and coordinate the repair of hardware.
● Works with arriving vendors and shoreside staff on hardware repair and software upgrades.
● Monitor, maintain and support all satellite communication (telephone and data) is available 24/7
● Creation of small in-house application and manuals on existing systems.
● Drydock and special projects, implementation phase
● Enforce Security policies and procedures onboard the cruise line with all levels of personnel
Reason for Leaving:An opportunity to acquire knowledge in an international hosting / ISP company became available.
Company Name: LC Civil and Structural engineering
Duration of Employment: October 2005 – June 2006
Position within the Company: IT Support Specialist
Duties and Responsibilities:
● CAT 6 upgrade and Plotter change: Assessment of new plotters to enhance business performance and upgraded the existing CAT 5e network to CAT 6 due to poor performance.
● Website: I was involved with the design and hosting option selection
● Server upgrade: I upgraded the servers from Windows 2003 SB to standard redesigned the infrastructure layout and re-setup the Oracle 8, Projectwise Server and Exchange server
● Disaster Recovery Plan: I created the disaster recovery plan for LC consulting, which consisted of server failover, back storage & retention policy and Major disaster situation recovery
● Pastel Volition, Microstation and AutoCAD upgrade: Upgraded workstations and licensing server for Pastel and AutoCAD.
● Support user desktop machines
● Manage and maintained network infrastructure
● Support MS Exchange and Active directory
● Support Oracle server
● Manage and maintain Backup processes
● Maintain and supported IPCop firewall
● Maintain and supported Mikrotik Internet connectiviry via ISDN lines
● Supported plotters and printers for engineers
Reason for Leaving: I was looking to gain international experience and Carnival provided the opportunity to travel overseas.
Company Name: University of Pretoria
Duration of Employment: February 2002 – October 2005
Position within the Company: Assistant Lab Administrator
Duties and Responsibilities:
● Open Lab, Student help desk and Research & development
● Setup of 500+ PC lab,
● training of student assistants,
● setup of Student Helpdesk and conducted research and development for the lab environment to enhance existing support and maintain efficiency levels of use
● CIL Labs: Setup of 500+ PC labs, network and Novell servers for the environment and setup of registration stations, training of student assistants and administration of the Test servers
● Hostel Labs: Assisted with the layout, technical requirements and network design of Hostel Labs at the Groenkloof Campus
● Manage Student support staff
● Time scheduling for student support staff
● Computer based testing environment management and maintenance
● Setup of Novell servers
● Pharos Scripting, installation and server maintenance
● Novell administration and installation of client and servers
● Ran local network security scans to ensure that no workstation has anything that can harm the network
Reason for Leaving: To gain more experience in a different industry.
Company Name: Call Centre Nuclues – Absa Free Internet Project
Duration of Employment: February 2001 – March 2002
Position within the Company: Call center Agent
Duties and Responsibilities:
● Answered technical related calls to internet connectivity
● Build custom Modem strings
● Train other agents on new technologies
● Document all incoming calls
● Escalate to Team leaders for backend issues
● Assist agents with difficult customers
● 11pm – 7am shift
● Help write a technical assistance manual for the call center agents.
● Internal oracle support for encompass
Reason for Leaving: Contract ended and a new opportunity at the University of Pretoria came forth.
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