CV, Egypt Based Business Manager Looking Globally

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Serial No: 19500

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Skills keywords: administration, business development, customer service, management, marketing

Short Bio:

With more than 8 years in the service sector in multi-national organizations, about 2 years of work experience in the gulf area, and then backing this with a Spanish accredited MBA, I am now ready for my next challenge in developing businesses.

Current location:  Egypt - View on map

Nationality: Egyptian

Preferred Sector of Employment:  General Management, Marketing

Spoken languages: Arabic, english, spanish

Location I am interested in working: Anywhere

Qualifications

Masters: • Master of Business Administration (MBA) , Universidad Carlos III de
Madrid, Spain 2014

Bachelor: • Bachelor of Arts, Faculty of Commerce (English Section), Major:
Accounting, Alexandria University, 2002

Courses:
• Organization Management and Information systems (CIMA)* , 2008

• Integrated Management (CIMA)* , 2008

• * (Chartered Institute of Management Accountants)

Certifications:
• IDP IELTS Test center Administration program , 2013

• IELTS Certified Clerical Marker Trainer, 2012

• Interactive Marketing Award (IMA), Multimedia marketing UK , 2007

Trainings:
• Handling Difficult Customers and providing constructive feedback, British

Council Bahrain, 2010

• CIE Cambridge ESOL administration training, UK , 2007

• Business Etiquette Passage to Customer Loyalty, PEACE Academy, 2006

• Business Writing Skills, British Council 2006

Career Summary

11/2012 – 8/2013
IDP IELTS AUSTRALIA, EGYPT

Program Manager – Alexandria

• Promoted the company brand to key buyers, ensuring their knowledge is proper and updated.

• Planned and reported country budget to regional management.

• Represented Egypt’s office in local/ international events.

• Recruited & trained temp and permanent staff for Alexandria office.

• Generated new business both in face-to-face meetings and over the phone.

• Organizing and participating in marketing activities for the brand.

07/2011 – 10/2012
IDP IELTS AUSTRALIA, SAUDI ARABIA

Country Exams Manager

• Achieved 141% of sales target for Q1 2012.

• IDP IELTS Saudi Arabia centers’ setup and launch.

• Planned budgets for all Saudi centers with IDP regional managers.

• Recruited & trained temp and permanent staff for Saudi office.

• Prepared & reported KPIs for all exams’ staff in Saudi offices.

• Managed test administration and post-test activities.

• Setup the archiving system according to IELTS Australia standards.

• Planned marketing campaigns with IDP regional & international offices.

10/2005 – 6/2011
BRITISH COUNCIL, EGYPT

Examinations Services Coordinator

• Assisted in the delivery of UK based examinations services (IELTS), (IGCSE), and other British exams.

• Customer Service duties (face-to-face) and over the telephone.

• Recorded unit’s payments and receivables on SAP system.

• Managed examinations’ unit Inventory; stock-take, procurement and negotiated prices with contractors.

• Coordinated examinations’ unit formal events and meetings; preparing events’ programs, catering arrangements, seating plans, etc.

• Recruited & trained temp staff within the examinations unit.

10 /2002 – 9/2005
ELTORATH FURNITURE & WOODWORKS, EGYPT

Inventory Management Accountant.

• Responsible for factory’s all inventory records.

• Initiated and managed changeover process from manual to automatic stock control through “EXPERTER” system (SQL)

• First point of contact between Egypt and US offices.

• Handled online and face-to-face customers’ enquiries.

• Developed and maintained a database of all contacts.

• Reported monthly performance to top management.