Dubai Based Automotive Service Advisor

Available

Serial No: 13611

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Current location:  Dubai, United Arab Emirates - View on map

Nationality: Pakistani

Spoken languages: Arabic (Initial Level), english, Urdu / Hindi

Education And Qualifications
• Two years trade certification in Auto Mechanics, with distinction from Pak Netherlands technical training centre Multan, Pakistan.
• Volkswagen Service Advisor (2010) (Dubai )
• Elsa Pro (Online Software of Volkswagen) (Dubai)
• Basic Service Advisor level 3 & 4. (Dubai)
• Basic Warranty. (Dubai)
• Toyota Service Advisor LEVEL 1. (Islamabad , Pakistan)
• Honda Service Training. (Multan , Pakistan)
• UNDP, ENERCON Advance tune up services (Multan, Pakistan)
• Trainee Technician, 03 months (Suzuki Motors ) (Multan, Pakistan)

Experience
SERVICE ADVISOR (JANUARY 2008 TO DATE)
VOLKSWAGEN DUBAI U-A-E
• Front Reception In-charge, monitoring appointments, maintaining smooth customer flow in peak hours and stepping in to assist team members where ever when ever required.
• Monitor appointments, adjusting no show slots. Handling walk- in customers & assigning them to service advisors if required.
• Rectifying the customer complaints by quick decisions on the spot and minimizing involvement of higher management.
• Attending calls of inquiry, complaints and of sensitive customers, providing best possible options and solutions.
• Worked as Service Advisor, by following the core process (seven steps) to achieve & maintain high customer satisfaction rate, and to provide stable business to the company.
• Worked with PDI and appointments team as an in-charge, trained new staff, performed multi roles when ever required.

ASSISTANT SERVICE MANAGER (APRIL 2006 – MAY 2007)
TOYOTA ISLAMABAD (PAKISTAN)
• To give the customer a positive image of the dealership, communicating a desire to satisfy them and inspire trust and confidence.
• Coordinate with fleet customers of United Nations, Diplomatic Enclave and of high profile vehicles as well.
• Close monitoring of work in progress to avoid any delays and to maintain high quality of work by minimizing the chances of repeat repair.
• Arranged meetings with parts department and customer relation department, for continues improvement.
• Discussion of CSI and labor targets along with KPI’s
• Arranging trainings for service team.

SERVICE ADVISOR (DEC. 2004 – APRIL 2006)
BODY SHOP HONDA BREEZE (PAKISTAN)
• Worked as front desk service advisor (making repair orders, requisitions, monitoring work & final billing).
• To receive enough information to fix the vehicle right the first time.
• To ensure full understanding of and gain agreement on all non-technical aspects of the service to be performed (i.e. Price, completion time, method of payment, etc.).
• Coordination with insurance surveyors.
• To sell additional needed service.
• Managing the demands of service shop and ordering the sublet materials while maintaining the quality.
• Handled additional charge of Paint Store Manager as well.

SERVICE ADVISOR (MAY 2002 – APRIL 2004)
M.A.S AUTOMOTIVE (PAKISTAN)
• In-charge of reception, making computerized repair orders, dealing with insurance surveyors.
• Arranging the parts of various types of vehicles from local market.
• Marketing for the famous engine treatment brand LIQUI MOLY.

SERVICE ADVISOR (MARCH 2001 – APRIL 2002)
TOYOTA CITY MOTORS (PAKISTAN)
• Dealing with customers, making repair orders, monitoring the work in progress & updating customer accordingly.
• Responsible for the tool room operations, making manual history cards.
• Handling of warranty claims and coordination with Indus Motor Corporation.