Deputy Manager in Retail

Available

Serial No: 11177

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Short Bio:

An extremely hard working, highly self motivated and driven individual with extensive experience in delivering an exceptional customer service whilst adhering to set deadlines, timelines and business objectives, more recently within a Deputy Management position. An inspirational and motivational leader, capable of coaching and empowering individuals to achieve their own potential and to make a significant contribution to the full delivery of common goals.

Current location:  United Kingdom - View on map

Nationality: Indian

Preferred Sector of Employment:  accounting and finance

Spoken languages: english, gujarati, Hindi, marathi

Location I am interested in working: Anywhere

Career Summary

2010 – To Date DEPUTY MANAGER, William Hill Plc

• Undertaking a multi faceted role with a variety of duties and responsibilities, ranging from management of the shop and staff to cash handling and balancing as well as promotional activity and shop presentation

• Providing an outstanding customer service whilst achieving set targets, business objectives and challenging KPIs and escalating any necessary concerns or issues

• Personally responsible for planning, organising and directing the activities of the betting shop, overseeing the taking of bets, payout of winnings and the utilisation of machines/terminals in the shop

• Consistently complying with all governing industry regulations and health and safety guidelines

• Advising customers on betting shop products, driving promotions and helping to generate additional sales, ultimately benefiting the company bottom line

• Additionally responsible for developing and implementing merchandising and marketing strategies

2010 AESTHETICIAN, Blossoms Beauty Ltd

• Personally responsible for the provision of high quality threading and beauty treatments, processing all purchases through the till system and responsibly taking payment via card and cash

• Ensuring the delivery of an exceptional customer service at all times, dealing with any queries or concerns in a prompt and knowledgeable manner

• Supervising junior members of staff, ensuring all tasks are completed on time and to a high quality standard

• Working consistently in line with governing health and safety and cleanliness guidelines and procedures

2007 – 2009 HR EXECUTIVE / SENIOR EXECUTIVE, Mainstream Consultancy Pvt Ltd

• Playing a key role within the BPO cell, conducting recruitment of Customer Service Executives for Top BPOs head hunting, through the utilisation of Net Search, Referencing and Physical Searches

• Sourcing new candidates from leads created by the in-house database and other references, interviewing and briefing candidates, ensuring the most appropriate personnel are recruited into corresponding roles

• Monitoring the quality of candidates and ensuring client needs and requirements are consistently delivered

2003 – 2007 SENIOR CUSTOMER SERVICE ASSOCIATE / SUBJECT MATTER EXPERT, Wipro BPO Ltd

Key Achievements:

• Being rated as the Best Representative for the Quarter (Apr 05 to Jun 05), based on points accumulated relating to CPMs

• Gaining Certification as the 4th top associate for delivering best quality performance and enhancing sales, thus benefiting the company bottom line

• Successfully handling training batch of approximately 20 new hires, completing training modules in line with client requirements and conducting regular tests in analysing ongoing performance

• Playing an instrumental role as a Subject Matter Expert in analysing training needs for the OJT agents and ensuring the provision of the same to a high quality standard

Responsibilities:

• Initially joining the company as Customer Contact Associate, accountable for providing valuable assistance to customers and dealing with any issues efficiently and in a timely manner

• Ensuring the efficient transfer of knowledge when aiding new members of staff, helping them to achieve the required CPMs through effectively monitoring performance, analysing errors, feedback and team briefings

• Providing valuable support in achieving challenging targets assigned by the client, motivating individuals to make a significant contribution to the same

• Additionally responsible for conducting coaching sessions with agents, monitoring quality scores and training requirements

Education

Diploma Early Childhood Care & Education 2009

B.Com (The University of Mumbai) 2003

Key I.T Skills

• M.S. Office 2007 (Word, Excel, PowerPoint), Internet, Basics of Hardware Fundamentals, Knowledge of D.T.P, V. M Pro, Magic, basic knowledge of web designing

Languages: English, Hindi, Marathi & Gujarati