Customer Services Rep, Administrator Looking in Spain

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Serial No: 48425

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Skills keywords: administration skills

List Of Qualifications & Related Skills:

Technical degree in Administration and Commerce

Previous Employment Details:

For the last 5 years I have been living and working in England. My last job, Instituto Cervantes London, was a maternity cover from May 2015 to December 2016. Previously I worked for Snap-on equipment in King´s Lynn as a Customer service rep for the international department.....

Current location:  Comunidad Valenciana, Spain - View on map

Nationality: Spanish

Spoken languages: Catalan, english, italian, portuguese, spanish

KEY SKILLS AND ABILITIES

Wide ranging experience working as an office administrator.

Computer literate with experience of Windows XP, Mac OS, Microsoft Office, PageMaker and FreeHand. Internet and E-mail.

CAREER HISTORY

2015-Present
Academic Department
Business: Instituto Cervantes Londres, London (U.K)

Responsibilities:
Customer service; Enrolments, payments, phone queries; Certificates, application forms, database,…

2014-2015
English Teacher (Volunteering)
Business: NGO. Candombe Intercultural Association, Valencia (Spain)

Responsibilities:
Teaching English as a second language

2013- 2014
Customer Service Representative (International Dep.)
Business: Snap-on Equipment, King´s Lynn (England)

Responsibilities:
Placing orders, changes, complaints, credits, deliveries, stock check, translation, RA, queries

International Customer Service Department: Worldwide, main customers Spain and Germany.

2012
Activities Coordinator in a “Farm School”
Business: Farm School Luis Amigó, Valencia (Spain)

Responsibilities:
Monitor of children (2 to 10 years old); Farm Activities (visiting the animals at the farm)

Crafts and fairy tales of nature and animals

2011
Social Educator (Social Services Dep.)
Business: Town Hall (Valencia)

Responsibilities:
Summer School for people with intellectual disabilities (various activities, games, hiking, swimming, personal care, motivational activities, …)

Convicted by alcohol and gender-based violence (monitoring and reporting of behavior, performance of community work, supervision, motivation, social reinsertion)

Visits and monitoring of autistic children and family; Visits and monitoring people at risk of social exclusion

2010-2011
Customer Service (Call Center)
Business: Teleperformance (Symantec Project, Athens- Greece)

Responsibilities:
Customer service in several languages (Italian, Spanish, English, Portuguese); Customer support, Billing and technical issues.

Database, e-mail, website translation (Spanish-Italian); Translations (Italian, Spanish, English, Portuguese)

2009-2010
Coordinator Innochamber
Business: Chamber of Commerce (Valencia)

Responsibilities:
Coordinate all the paperwork related with the Innochamber project; Meetings with innochamber tutors and companies.

Certificates, application forms, database, translations, justify documentation with the Council

2009 Administrative Assistant (Italy Dep.)
Business: MTP S.L Thermo plastics (Valencia)

Responsibilities:
Assist clients and suppliers in Spain and Italy; Using language skills in dealing with foreign customers and suppliers; Updating cost breakdowns, translations; Selling and buying machines in Italy and Spain

2007 PA to the Research and Development Vice-rector
Business: University Ceu Cardenal Herrera (Valencia)

Responsibilities:
Agenda, International events, Translations; Organizing business trips, events, conferences, meetings, etc…

EARLIER WORK EXPERIENCE CAN BE PROVIDED ON REQUEST

EDUCATION AND QUALIFICATIONS

2014-2015 Euskera Language Course. Hiru.; 2014-2015 Social Economy Training – Common Good Economy. Rastrosolidario.org

2014 Emotional Intelligence Course. El Puig de Santa Maria Town Hall; 2012 Conflict Resolutions Course. Instituto Andaluz de la Mujer.

2012 Time Banking Course. Instituto Andaluz de la Mujer; 2012 Activities Coordinator Course. Accent School of leisure. 250 hrs

2009 International Cooperation Course. 180 hrs; 2008 Italian Language Course at the Valencia School of Languages. 2 years

2008-present Social Education Degree at the Open University. Spain; 2007 Portuguese Language Course in Lisbon. Portugal. August 2007

2006 Teaching Course- CCOO; 2005 International Commerce Course – Arrima S.L, 309 hours.

2004 Training session- Documentation and Immigration given by the UK Immigration Service Airline Liaison Officer

2002-2005 Portuguese Language Course at the Valencia School of Languages. 3 years; 2000 Trinity College Certificate. English. Passed grade 8 with Merit

1999-2000 E.S.O.L (Adult Basic Education) at Matthew Boulton College, Birmingham; 1999 Business Security Course – covering all aspects of Spanish Health and Safety 40 hours

1992-1998 Administration and Commerce Technician, Technical Degree 5 years; 1993 Office automation Course. 76 hours; 1991 Typing Course

ADDITIONAL INFORMATION

Interests: Travelling, cinema, reading, music, dancing, painting, photography…